I went to Australia several years ago, staying near Sydney. I needed to get some cash so I tried my K bank debit card at the ATM of a big high profile Aussie bank (name starts with W) about 2:00 pm and got an on screen message that the basic fee was AUD44- regardless of withdrawal amount plus commission based on the actual withrawal amount. I cancelled the transaction and called the one Aussie bank where I still had an account but no plastic cards (Macquarie Bank) and shared the details above. They were shocked at the AUD44 fee. Typical of Macquarie I had a very pleasant discussion focused on how to quickly get me some cash but at that point not sharing any information. Main point was issueing a new Macq. debit card (can be done within 1 hr) and getting the new card to me by a bank owned courier. Also gave me a code number to quote when the courier arrived. and that happened about 9.30 am the next morning. As discussed I called the bank immediately and we went through a further security protocol. I then went to a nearby ATM machine (not Macq. bank, they don't have ATM Machines) , and using the new Macq. debit card withdrew AUD25- no problems. Also discovered that I could quote the K Bank debit card details, no fees but a small commission amount.
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