SPATHAKIS Posted June 2, 2022 Share Posted June 2, 2022 Hi, I am travelling next week over Kuala Lumpur to Europe. I arrive to Kuala Lumpur to KLIA2 by AIRASIA, and departure to Europe from KLIA1. I do have 7 hours between the flights. I am fully vaccinated and have this app MySejahtera downloaded in my telephone. But when I want to start that app to login, it doesn't except my code and when I push I FORGOT THE CODE, than it says I am going to get an OTP on my telephone within 5 minutes, but nothing happens. I tried many times. What happens when I arrive to Malaysia with this, DO THEY HELP ME ? or DO THEY HELP ME ON PHUKET ( AIRASIA ) before I take the flight to Malaysia, because this is their responsibility ? Tell me your experience, Please, I do need it. Thanks in Advance. Link to comment Share on other sites More sharing options...
oliverphoenix2 Posted June 2, 2022 Share Posted June 2, 2022 I installed the app last week, registered, received+entered OTP and now when I login I enter my phone number and password - everything seems ok. If you have never been able to login at all it sounds like you're not yet registered and not getting a new OTP could be network problems. You need it for preboarding for Malaysia. Maybe uninstall/re-install app and try reregistering using email instead of phone number. Link to comment Share on other sites More sharing options...
SPATHAKIS Posted June 2, 2022 Author Share Posted June 2, 2022 Hi Oliver, How can I uninstall the app ? Link to comment Share on other sites More sharing options...
oliverphoenix2 Posted June 2, 2022 Share Posted June 2, 2022 Android - simply hold your finger on the app. icon for 2 seconds and the option to uninstall will appear which you then select. Link to comment Share on other sites More sharing options...
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