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Posted

Hi all,  I've been using Lazada online for several years now with no problems. I placed an order a few days ago but I won't be at my home for the estimated delivery date range. I received a call early this morning and I have to go up North for a family funeral. Now I have a problem, can Lazada orders be postponed to a later date. Thanks

Posted

No unfortunately NOT

 

You have a couple of options

 

A) is there no one else who can accept the delivery? Neighbour for example?

B) Contact Lazada and tell them your problem and they can give you some options

C) Not home so not accept. Did you pay via COD or did you prepay?

Posted

Do they not leave a post office pick note or leave at local depot

I'm waiting for a delivery and wondering what would happen if I wasn't at home when delivery came, or is it just return to sender?

Posted
Just now, Marcomilton7 said:

Do they not leave a post office pick note or leave at local depot

I'm waiting for a delivery and wondering what would happen if I wasn't at home when delivery came

Generally you will get an "attempted delivery" notice and they will redeliver the next day.

Posted

The Lazada website states after the 2nd failed delivery attempt the parcel will be taken back and the order cancelled. It doesn't mention if you get a refund or not.

Posted

If you have already paid for it ,they might just leave it inside the

gate , if you live in a house, as they dont get you to sign for deliveries

now , just take a picture on the phone of your house number.

 

regards worgeordie

Posted
1 minute ago, Marcomilton7 said:

Do they call you if you not present?

They generally call you on the way to delivering it to see if anyones home.

Posted
Just now, CharlieH said:

They generally call you on the way to delivering it to see if anyones home.

Not always, we had recently  deliveries from one company, and they just show up and never call

Posted
Just now, MJCM said:

Not always, we had recently  deliveries from one company, and they just show up and never call

You didnt read the "generally" part then ?

Posted
2 minutes ago, CharlieH said:

You didnt read the "generally" part then ?

guess not :thumbsup:

 

But that said, this is only happening since recently and we have over 400 orders with Lazada

  • Like 1
Posted
16 minutes ago, mason 45 said:

The Lazada website states after the 2nd failed delivery attempt the parcel will be taken back and the order cancelled. It doesn't mention if you get a refund or not.

Go to their website, go to help page via Customer Care and go to chat.

 

When in chat, type in "Talk to Live person" and let them know.

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