mason 45 Posted November 2, 2022 Share Posted November 2, 2022 Hi all, I've been using Lazada online for several years now with no problems. I placed an order a few days ago but I won't be at my home for the estimated delivery date range. I received a call early this morning and I have to go up North for a family funeral. Now I have a problem, can Lazada orders be postponed to a later date. Thanks Link to comment Share on other sites More sharing options...
MJCM Posted November 2, 2022 Share Posted November 2, 2022 No unfortunately NOT You have a couple of options A) is there no one else who can accept the delivery? Neighbour for example? B) Contact Lazada and tell them your problem and they can give you some options C) Not home so not accept. Did you pay via COD or did you prepay? Link to comment Share on other sites More sharing options...
mason 45 Posted November 2, 2022 Author Share Posted November 2, 2022 There's no one close to me and I did prepay. Link to comment Share on other sites More sharing options...
Marcomilton7 Posted November 2, 2022 Share Posted November 2, 2022 (edited) Do they not leave a post office pick note or leave at local depot I'm waiting for a delivery and wondering what would happen if I wasn't at home when delivery came, or is it just return to sender? Edited November 2, 2022 by Marcomilton7 Link to comment Share on other sites More sharing options...
CharlieH Posted November 2, 2022 Share Posted November 2, 2022 If you know WHO is delivering it, contact them, give them the tracking number and ask them for options. Link to comment Share on other sites More sharing options...
CharlieH Posted November 2, 2022 Share Posted November 2, 2022 Just now, Marcomilton7 said: Do they not leave a post office pick note or leave at local depot I'm waiting for a delivery and wondering what would happen if I wasn't at home when delivery came Generally you will get an "attempted delivery" notice and they will redeliver the next day. Link to comment Share on other sites More sharing options...
mason 45 Posted November 2, 2022 Author Share Posted November 2, 2022 The Lazada website states after the 2nd failed delivery attempt the parcel will be taken back and the order cancelled. It doesn't mention if you get a refund or not. Link to comment Share on other sites More sharing options...
worgeordie Posted November 2, 2022 Share Posted November 2, 2022 If you have already paid for it ,they might just leave it inside the gate , if you live in a house, as they dont get you to sign for deliveries now , just take a picture on the phone of your house number. regards worgeordie Link to comment Share on other sites More sharing options...
Marcomilton7 Posted November 2, 2022 Share Posted November 2, 2022 Do they call you if you not present? Link to comment Share on other sites More sharing options...
MJCM Posted November 2, 2022 Share Posted November 2, 2022 1 minute ago, Marcomilton7 said: Do they call you if you not present? They will (should) call before making the delivery. Link to comment Share on other sites More sharing options...
CharlieH Posted November 2, 2022 Share Posted November 2, 2022 1 minute ago, Marcomilton7 said: Do they call you if you not present? They generally call you on the way to delivering it to see if anyones home. Link to comment Share on other sites More sharing options...
MJCM Posted November 2, 2022 Share Posted November 2, 2022 Just now, CharlieH said: They generally call you on the way to delivering it to see if anyones home. Not always, we had recently deliveries from one company, and they just show up and never call Link to comment Share on other sites More sharing options...
CharlieH Posted November 2, 2022 Share Posted November 2, 2022 Just now, MJCM said: Not always, we had recently deliveries from one company, and they just show up and never call You didnt read the "generally" part then ? Link to comment Share on other sites More sharing options...
MJCM Posted November 2, 2022 Share Posted November 2, 2022 (edited) 2 minutes ago, CharlieH said: You didnt read the "generally" part then ? guess not But that said, this is only happening since recently and we have over 400 orders with Lazada Edited November 2, 2022 by MJCM 1 Link to comment Share on other sites More sharing options...
MJCM Posted November 2, 2022 Share Posted November 2, 2022 16 minutes ago, mason 45 said: The Lazada website states after the 2nd failed delivery attempt the parcel will be taken back and the order cancelled. It doesn't mention if you get a refund or not. Go to their website, go to help page via Customer Care and go to chat. When in chat, type in "Talk to Live person" and let them know. Link to comment Share on other sites More sharing options...
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