the burden of proof lies with the party asserting an allegation of fact. It's a fundamental principle.
In simple terms, the burden of proof means the obligation to prove your claims or allegations. The party with the burden of proof must:
Produce evidence;
Just like I cannot prove that Leprechauns do not exist.. Example often given...
I can guarantee you are not the only one. I had the same problem some 5 years ago and found phone calls to be a total waste of time. As a last resort I sent a letter stating my position, in no uncertain terms to the point of being blood rude. It had the desired effect and the problem has not occurred since, fortunately.
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