Griffo63 Posted October 19, 2023 Share Posted October 19, 2023 I'm trying to make an appointment online to extend my retirement visa at CW office. Accessing the system is OK but I can't progress beyond inserting my email address as I don't then receive a OTP. Does anyone know if this is a short-term glitch, a regular occurence or a semi permanent problem? Thanks in advance Link to comment Share on other sites More sharing options...
BritTim Posted October 19, 2023 Share Posted October 19, 2023 Do you have a Thai sim card, or are you trying to receive text messages using an overseas sim? The latter is sometimes problematic. It goes without saying that you should very carefully check that your phone number was entered correctly. Link to comment Share on other sites More sharing options...
bamnutsak Posted October 19, 2023 Share Posted October 19, 2023 (edited) For me, the OTP usually comes through via email within ~ 15 seconds. It worked earlier today for me. But not working now. Must be some problem, why am I not surprised. from this morning, I use gmail, arrives in Primary mailbox. (not in spam or promotions) IMMIGRATION DIVISION 1 <[email protected]> Verification Code Please use ther verification code below to sign in. 421941 If you didn't request this, you can ignore this email. Thanks, IMMIGRATION DIVISION 1 Edited October 19, 2023 by bamnutsak Link to comment Share on other sites More sharing options...
Griffo63 Posted October 19, 2023 Author Share Posted October 19, 2023 37 minutes ago, BritTim said: Do you have a Thai sim card, or are you trying to receive text messages using an overseas sim? The latter is sometimes problematic. It goes without saying that you should very carefully check that your phone number was entered correctly. Thanks for getting back to me. I'm in Thailand and using a Thai Sim card OK. There is no option to show phone number only email address. I'm already registered with Immigration with that email address as I've used it for 90 day reporting and getting appointments in the past. I also reinstalled the App but again the same problem - enter email address ok, submit and wait for OTP. OTP never arrives Link to comment Share on other sites More sharing options...
DrJack54 Posted October 19, 2023 Share Posted October 19, 2023 OP, are you using this link https://bangkok.immigration.go.th/en/onlineservice-and-publicguide/ I just tried to use it and it's rejecting my info (email, password) Most likely I have to re register. So over this rubbish. Link to comment Share on other sites More sharing options...
Griffo63 Posted October 19, 2023 Author Share Posted October 19, 2023 51 minutes ago, DrJack54 said: OP, are you using this link https://bangkok.immigration.go.th/en/onlineservice-and-publicguide/ I just tried to use it and it's rejecting my info (email, password) Most likely I have to re register. So over this rubbish. Using : https://gov.immigration1.queueonline.net/appointment/login.html?v27 Link to comment Share on other sites More sharing options...
Griffo63 Posted October 19, 2023 Author Share Posted October 19, 2023 1 hour ago, bamnutsak said: For me, the OTP usually comes through via email within ~ 15 seconds. It worked earlier today for me. But not working now. Must be some problem, why am I not surprised. from this morning, I use gmail, arrives in Primary mailbox. (not in spam or promotions) IMMIGRATION DIVISION 1 <[email protected]> Verification Code Please use ther verification code below to sign in. 421941 If you didn't request this, you can ignore this email. Thanks, IMMIGRATION DIVISION 1 Thanks. I’ll try again tomorrow Link to comment Share on other sites More sharing options...
bamnutsak Posted October 20, 2023 Share Posted October 20, 2023 Still broken for me. Link to comment Share on other sites More sharing options...
brewsterbudgen Posted October 20, 2023 Share Posted October 20, 2023 It was broken a few weeks ago, then fixed (I managed to make an appointment for early Nov) but appears to be broken again! Link to comment Share on other sites More sharing options...
freeworld Posted October 20, 2023 Share Posted October 20, 2023 Online appointments reservation still not working as at 15h00 on Friday afternoon. Link to comment Share on other sites More sharing options...
bamnutsak Posted October 20, 2023 Share Posted October 20, 2023 (edited) Worked for me just now, 16:55. Edited October 20, 2023 by bamnutsak Link to comment Share on other sites More sharing options...
Griffo63 Posted October 23, 2023 Author Share Posted October 23, 2023 Working OK for me now. Managed to book an appointment using the App on Friday Link to comment Share on other sites More sharing options...
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