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4 hours ago, NowNow said:

 

You don't need a wallet activated. You only need to provide ID. But, even if the Wallet is not activated, there should be an amount showing as a Refund on the Wallet page. Can you see that there?

The sum owing was shown as you say , but as soon as I attempted to  activate the wallet , it disappeared 

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16 minutes ago, masterpasser said:

The sum owing was shown as you say , but as soon as I attempted to  activate the wallet , it disappeared 

 

That usually means that they have sent it to you. 

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