Why True Fiber is so slow connecting abroad?

[artotle]

I need to connect some European services for work which are running very slowly recently, like, so slow my work is impossible. Upgraded True fiber to 100/100 and it gives good speeds most of the time but still had issues with my work. Then I ran the Ookla speedtest to Finland. 

 

How is this even possible?

 

[josephbloggs]

3 minutes ago, artotle said:

I need to connect some European services for work which are running very slowly recently, like, so slow my work is impossible. Upgraded True fiber to 100/100 and it gives good speeds most of the time but still had issues with my work. Then I ran the Ookla speedtest to Finland. 

 

How is this even possible?

 

It is not True's fault. In March around 15 undersea cables were cut in the Red Sea and that's disrupting traffic between Europe and Asia. They still haven't been repaired.

 

https://www.bbc.com/news/world-middle-east-68478828

 

Then last month another cable was cut between Malaysia and Singapore so this is making things even worse.

Lots of existing threads on AN about this.

 

 

[clearance]

Still not fixed I guess.

[KhunBENQ]

4 minutes ago, josephbloggs said:

It is not True's fault

Maybe it is.

Just did a test to the same server with my 3BB fiber.

 

Of course there is still no news about completion of the undersea cable works.

But 0.13 download is exception. Just bad luck with True?

Edited May 17 by KhunBENQ

[SteveJames]

Yes My True Internet has been painfully slow the last couple of weeks, I pay 854 baht a month and have the router for the last 3 years in the same condo.  It's one particular UK video sharing site I upload videos to is painfully slow, US video site uploads instantly.... also some other sites are slow and I live stream.

[OneMoreFarang]

The good news and the bad news.

It's not your problem. It's our problem.

I get similar results to the same server and a server in Frankfurt (German Internet Hub).

Local my connection is > 300 times as fast.

[KhunBENQ]

Repeated test to Helsinki via a US VPN location (Seattle), NordVPN

 

[josephbloggs]

4 minutes ago, SteveJames said:

Yes My True Internet has been painfully slow the last couple of weeks, I pay 854 baht a month and have the router for the last 3 years in the same condo.  It's one particular UK video sharing site I upload videos to is painfully slow, US video site uploads instantly.... also some other sites are slow and I live stream.

Yes, that's because of the Red Sea cable damage as posted above. It affects traffic between Asia and Europe. Asia to the US is unaffected.

[SteveJames]

6 minutes ago, OneMoreFarang said:

The good news and the bad news.

It's not your problem. It's our problem.

I get similar results to the same server and a server in Frankfurt (German Internet Hub).

Local my connection is > 300 times as fast.

thanks, it definitely seems like Truemove is the issue, local connection on Oosha is fine but test to UK server and it won't even connect....not acceptable...we should ask for compensation:

It's taken me an hour to upload a video. Also its not the video websites fault because I use a remote computer in my parents house and I tested uploading a video from the UK and it was fine.

 

Unless its the underwater cables like the guy above said...

 

 

Edited May 17 by SteveJames

[KhunBENQ]

"testmy.net" to Frankfurt (no Helsinki) with and without VPN.

There is more to the story than the problem with the undersea cable.

 

 

 

Edited May 17 by KhunBENQ

[OneMoreFarang]

8 minutes ago, SteveJames said:

thanks, it definitely seems like Truemove is the issue, local connection on Oosha is fine but test to UK server and it won't even connect....not acceptable...we should ask for compensation:

It's taken me an hour to upload a video. Also its not the video websites fault because I use a remote computer in my parents house and I tested uploading a video from the UK and it was fine.

 

Unless its the underwater cables like the guy above said...

 

 

 

 

This is from my fiber connection in Bangkok - not TRUE.

 

 

[SteveJames]

5 minutes ago, KhunBENQ said:

"testmy.net" to Frankfurt (no Helsinki) with and without VPN.

There is more to the story than the problem with the undersea cable

 

 

 

I hope they fix this soon because my favourite website for uploading videos is hosted in the UK...

[SteveJames]

Just now, OneMoreFarang said:

 

 

This is from my fiber connection in Bangkok - not TRUE.

 

 

 

 

 

I'm in BKK as well

[josephbloggs]

7 minutes ago, SteveJames said:

 

 

I hope they fix this soon because my favourite website for uploading videos is hosted in the UK...

Not likely. They haven't even started to look at fixing it yet as the area is too volatile currently.

 

I use a UK VPN for a lot of things (streaming iPlayer for example) and didn't notice anything until the second break happened in the Malacca straights. I guess they were rerouting traffic a different way to get around the Red Sea break, but when that backup also broke things started crawling.

I think the Malacca one will be fixed soon so hopefully that will improve things as currently it is very frustrating and I have given up trying to stream anything from the UK.
 

[OneMoreFarang]

It's almost funny when the internet, which was supposed to allow communication also in case of a nuclear war, is almost down.

Ok, part of it.

 

 

[GammaGlobulin]

3BB is ALWAYS good, for me.

 

Good customer service.

Almost zero downtime.

Fast internet speed.

Low latency, IMHO.

 

Just my experience, of course.

 

[GammaGlobulin]

2 minutes ago, OneMoreFarang said:

It's almost funny when the internet, which was supposed to allow communication also in case of a nuclear war, is almost down.

Ok, part of it.

 

 

 

The Internet is NOT hardened against NMR.

 

And, who ya gonna call...in the event of a nuclear war, anyway?

 

The Ghost Busters?

 

[KhunBENQ]

It is peak hour for internet use now (18:30 Thai time) and voila!

The speed test to Helsinki that gave 86/63 in the early afternoon now gives:

 

16/64

Not catastrophic but with the often reported anomaly of download being slower than upload.

 

AND: some youtube video stuck right now. Time to VPN.

Edited May 17 by KhunBENQ

[SteveJames]

52 minutes ago, KhunBENQ said:

It is peak hour for internet use now (18:30 Thai time) and voila!

The speed test to Helsinki that gave 86/63 in the early afternoon now gives:

 

16/64

Not catastrophic but with the often reported anomaly of download being slower than upload.

 

AND: some youtube video stuck right now. Time to VPN.

 

 

I'm trying to upload to Rumble as well, as far as I know their servers are not in Europe and are in US/Canada and the upload speed is shocking.. so it must be something more than the Cut Red Sea cables...plus you say Youtube videos are stuck which should also be US based...I wonder whats going on?:

 

[KhunBENQ]

Interesting observation today with AIS mobile and public WiFi.

In the car I could not listen to my usual radio streams (Germany, Switzerland), more blackouts than content.

Test to that Helsinki location gave 1.9 Mbit/s!

On the way back I used a US VPN server and all smooth with the radio.

Back home at 3BB fiber the Helsinki test gives down/up of 9/61 (inverse again).

Quite meager and much worse than yesterday.

I can not draw a clear conclusion from all that.

 

No updated news about the cable (SEA-ME-WE5).

"end of may" was expected.
 

Edited May 18 by KhunBENQ
SEA-ME-WE5

[scubascuba3]

3BB was rubbish yesterday, my sport streaming was buffering badly even though testmy.net was showing 170mbps, today back to normal 

[KhunBENQ]

The only news about SEA-ME-WE 5 come from the country most affected (Bangladesh).

Due to this article the repair is not finished.

First week of June is expected.

Article from 23 May:

 

https://digibanglatech.news/english/bangladesh-english/131954/

 

[muratremix]

Thailand is not even part of SEA-ME-WE5

However, IP transit purchased via Singapore may be affected by it.

https://www.submarinecablemap.com/submarine-cable/seamewe-5

 

[KannikaP]

On 5/17/2024 at 12:47 PM, josephbloggs said:

Yes, that's because of the Red Sea cable damage as posted above. It affects traffic between Asia and Europe. Asia to the US is unaffected.

So set your VPN to USA and you miss out the damaged cables and go across the Pacific. Works for me on 3BB.

 

Edited May 24 by KannikaP

[josephbloggs]

4 hours ago, muratremix said:

Thailand is not even part of SEA-ME-WE5

However, IP transit purchased via Singapore may be affected by it.

https://www.submarinecablemap.com/submarine-cable/seamewe-5

 

It's because of the red sea breaks from a couple of months ago. That handles the main traffic between Asia and Europe but since those breaks they rerouted via SEA-ME-WE5, but then that got severed so now things are screwed. If it were not for the red sea damage we wouldn't be using SEA-ME-WE5 as far as I understand.

If SEA-ME-WE5 is repaired we might get 60% of our original bandwidth to Europe back.

[Gottfrid]

Nothing new. True always have problem with keeping up the internet speed. I have triple True, AIS and 3BB as my work demand quick and reliable connections. AIS and 3BB are always much faster.

[petedk]

I also use True and have been complaining to them for the past 2 weeks.

 

The speed is ok during the day, but at about 7 pm it suddenly drops and I am getting 3 Mbps. Using a VPN I can get 300 Mbps.

 

Their technician has been here several times but he doesn't seem to understand the issue.

[Moncul]

On 5/17/2024 at 12:46 PM, KhunBENQ said:

Repeated test to Helsinki via a US VPN location (Seattle), NordVPN

Which points to excessive monitoring and filtering perhaps.