Popular Post webfact Posted June 12 Popular Post Share Posted June 12 A Thai man lost 30,000 baht in cash after an incomplete deposit process at an automated teller machine (ATM) in a shopping mall in the Bang Kapi district of Bangkok. This incident has drawn attention to the importance of completing all necessary steps during such transactions. Tour guide Ter is now seeking assistance from non-profit organisation Saimai Survive. He explained that on June 10, around 4pm, he deposited 30,000 baht into an ATM situated outside a bank within a shopping mall. Ter followed what he thought was the process, placing the cash into the machine’s storage. Believing the deposit was complete, he left the ATM without waiting for a confirmation SMS from the bank. When no confirmation arrived, Ter returned to the bank minutes later to clarify the issue with the staff. Initially, the staff suspected an SMS malfunction and assured him the funds would reach his account. However, upon reviewing the deposit process with the bank staff, Ter realised he had missed the final step of confirming the amount after the ATM counted his cash. Bank staff reassured Ter that other customers could not access money stored in the ATM, as a sensor should prevent such actions. However, when the bank reviewed the ATM’s security camera footage, it revealed a couple using the machine after Ter had placed the cash in the storage. The CCTV footage showed the couple appearing shocked to find the money. They looked around before taking the cash, with the woman placing the money into her bag before leaving the premises. The bank has since denied responsibility for Ter’s loss, citing that the incident occurred outside their official premises. Renowned lawyer Ronnarong Kaewphet supported the bank’s stance, indicating the loss resulted from Ter’s own mistake. He recommended that Ter file a theft complaint with the police to help track down the couple responsible. This incident serves as a stark reminder to be vigilant and ensure all banking transaction steps are completed before leaving an ATM. Picture courtesy: Channel 3 -- 2024-06-13 Get our Daily Newsletter - Click HERE to subscribe 1 8 4 Link to comment Share on other sites More sharing options...
Popular Post steven100 Posted June 12 Popular Post Share Posted June 12 That couple went straight to Sukhumvit for lunch and drinks, they decided it was their lucky day. 1 1 3 2 2 Link to comment Share on other sites More sharing options...
Popular Post ezzra Posted June 12 Popular Post Share Posted June 12 Advances in technology in every aspects of people lives left many confused and unsure as how to process and complete a transaction concerning cash and documents and theres are the results, I think the bank should go towards the client and help him with some of his losses and re examine their claim that the sensors will prevent access to the cash once it has been put in the box that it turned out to be incorrect... 4 1 3 21 Link to comment Share on other sites More sharing options...
Popular Post expat_4_life Posted June 12 Popular Post Share Posted June 12 (edited) 50 minutes ago, ezzra said: Advances in technology in every aspects of people lives left many confused and unsure as how to process and complete a transaction concerning cash and documents and theres are the results, I think the bank should go towards the client and help him with some of his losses and re examine their claim that the sensors will prevent access to the cash once it has been put in the box that it turned out to be incorrect... I Agree the Bank could assist their client in some fashion and it would be great PR with little cost. Not all of the machines are "exactly" the same either, further complicating matters. Rather then sending the customer to the police, they could take the lead. They could even consider returning the mans deposit and put pressure on the police to recover the funds. We know how, to put it kindly, these types of crimes can slip through the cracks. Hope the customer gets his money back. Edited June 12 by expat_4_life 1 4 10 Link to comment Share on other sites More sharing options...
Popular Post thesetat2013 Posted June 12 Popular Post Share Posted June 12 24 minutes ago, expat_4_life said: I Agree the Bank could assist their client in some fashion and it would be great PR with little cost. Not all of the machines are "exactly" the same either, further complicating matters. Rather then sending the customer to the police, they could take the lead. They could even consider returning the mans deposit and put pressure on the police to recover the funds. We know how, to put it kindly, these types of crimes can slip through the cracks. The only way the bank could help would be if the people who took the money from the machine actually used an ATM debit card there. How could the bank help without some identifier telling them who it is or a worker there that knew the couple? I once walked away from an ATM leaving my phone on the machine. The bank reviewed transactions there at the time and informed the police which customer used the ATM after me. I was told they only keep video footage for a week from their cameras. Also, the man failed to confirm the deposit. How does anyone know if he actually put 30k in the machine? So why would the bank offer to give him the money? Is it really a crime to find money sitting in an ATM machine? What person would not take it if you saw it sitting there? True a police report for theft could be made. But to get the police to actually find and prosecute someone is a different story. 1 4 2 2 6 Link to comment Share on other sites More sharing options...
Popular Post digger70 Posted June 12 Popular Post Share Posted June 12 30,000 Baht Lost Due to Incomplete ATM Deposit in Bangkok. The bank is Wrong . It's there ATM thus their responsibility that that ATM Works 100% If the ATM 's Sensor Failed to stop Other Costumers from Taking money out off the Storage bin than that is the Banks responsibility to rectify that to protect costumers from losing their money. Own up Bank , Pay up for your mistake /Non maintenance. 1 5 2 10 Link to comment Share on other sites More sharing options...
Popular Post oldestswinger Posted June 12 Popular Post Share Posted June 12 2 hours ago, webfact said: Renowned lawyer Ronnarong Kaewphet supported the bank’s stance, indicating the loss resulted from Ter’s own mistake I think the lawyer may be jumping the gun as he does not seem to have considered the fact that the machine was faulty and did not lock the money in. It then becomes an argument between the bank and the ATM manufacturer/owner. 6 Link to comment Share on other sites More sharing options...
Popular Post yankee99 Posted June 12 Popular Post Share Posted June 12 deposit at 7/11 for a small fee no issues 1 3 Link to comment Share on other sites More sharing options...
hotchilli Posted June 12 Share Posted June 12 1 hour ago, steven100 said: That couple went straight to Sukhumvit for lunch and drinks, they decided it was their lucky day. Like finding money on the street... finders keepers. 2 2 3 Link to comment Share on other sites More sharing options...
Popular Post nobodysfriend Posted June 12 Popular Post Share Posted June 12 3 hours ago, webfact said: the couple appearing shocked to find the money. They looked around before taking the cash, with the woman placing the money into her bag That is what women do with cash . Normal behavior . 5 1 Link to comment Share on other sites More sharing options...
Popular Post nobodysfriend Posted June 12 Popular Post Share Posted June 12 19 minutes ago, oldestswinger said: I think the lawyer may be jumping the gun as he does not seem to have considered the fact that the machine was faulty and did not lock the money in. It then becomes an argument between the bank and the ATM manufacturer/owner. I don't think the ATM was faulty . I did not accept the cash , as the process to deposit the money was incomplete ... If the couple could take the money , it was still in the slot ...? 2 3 Link to comment Share on other sites More sharing options...
Popular Post steven100 Posted June 12 Popular Post Share Posted June 12 I bet if it was a farang couple they would have been caught by now 1 5 1 2 4 Link to comment Share on other sites More sharing options...
tandor Posted June 12 Share Posted June 12 1 hour ago, ezzra said: Advances in technology in every aspects of people lives left many confused and unsure as how to process and complete a transaction concerning cash and documents and theres are the results, I think the bank should go towards the client and help him with some of his losses and re examine their claim that the sensors will prevent access to the cash once it has been put in the box that it turned out to be incorrect... put a low life human into the equation and all the modern technology you could wish for goes out the window. 1 1 Link to comment Share on other sites More sharing options...
Popular Post RobU Posted June 12 Popular Post Share Posted June 12 The money was inside the cashbox of the ATM therefore it was located in the Bank's property when it was stolen. Therefore the bank is responsible. I think the lawyer is trying to ingratiate himself with the bank and deliberately misadvising at the customer's expense 1 1 2 7 Link to comment Share on other sites More sharing options...
Popular Post Webfoot Posted June 12 Popular Post Share Posted June 12 Who deposits cash into a mall ATM? 1 4 3 3 Link to comment Share on other sites More sharing options...
Popular Post RobU Posted June 13 Popular Post Share Posted June 13 31 minutes ago, hotchilli said: Like finding money on the street... finders keepers. No it is still theft, it's called 'stealing by finding'. If you do not report it to the police you are criminally liable. E.g. if a CCTV camera records you taking the money, the person who lost it returns looking for it, and you have not taken it to a local police station you can be charged with theft as a criminal offence 2 1 1 1 8 Link to comment Share on other sites More sharing options...
WDSmart Posted June 13 Share Posted June 13 I've never lost money on either a deposit, withdrawal, or transfer in an ATM, but I have lost my card twice. That's a real hassle since, unless the ATM is actually in the bank, and sometimes even then, a private agency has been employed to service the machines, and they just cut up any cards they find. You'll never get them back. 1 2 Link to comment Share on other sites More sharing options...
Popular Post simon43 Posted June 13 Popular Post Share Posted June 13 [quote] Is it really a crime to find money sitting in an ATM machine? What person would not take it if you saw it sitting there? [/quote] Well, that statement tells me all I need to know about you >> a low -life thief in the making! 1 1 6 Link to comment Share on other sites More sharing options...
Popular Post Vibora99 Posted June 13 Popular Post Share Posted June 13 1 hour ago, expat_4_life said: I Agree the Bank could assist their client in some fashion and it would be great PR with little cost. Not all of the machines are "exactly" the same either, further complicating matters. Rather then sending the customer to the police, they could take the lead. They could even consider returning the mans deposit and put pressure on the police to recover the funds. We know how, to put it kindly, these types of crimes can slip through the cracks. Hope the customer gets his money back. Sorry, what crime are you talking about? Nobody committed any crime, the couple did not commit any theft, they just found a gift… 2 6 3 Link to comment Share on other sites More sharing options...
Popular Post bunnydrops Posted June 13 Popular Post Share Posted June 13 I am not sure how this machine works, but It should return the money before he gets his card back and if there is money still in the machine, it should have locked access to it until the original card is reinserted. If the machine returned his money before he got his card back, how did he miss it. 1 1 4 Link to comment Share on other sites More sharing options...
Popular Post neeray Posted June 13 Popular Post Share Posted June 13 At the ATMs that I use in Canada, the machine doesn't give back the card until I press the button, "transaction complete". And once the cash or cheques (checks) are inserted in the bailer, there's no retrieving, However, different machines all around the world. 2 1 3 Link to comment Share on other sites More sharing options...
Popular Post steven100 Posted June 13 Popular Post Share Posted June 13 just when I thought i'd seen it all .... I was at Tesco food court yesterday having some lunch and an elderly lady, quite well dressed ... on a table near had just finished her Pad Thai and she promptly opens the table tissue container and grabs all the tissues .. a new full pack and puts them in her bag. 1 2 3 Link to comment Share on other sites More sharing options...
Popular Post Peterphuket Posted June 13 Popular Post Share Posted June 13 It is the same with withdrawing money from an atm machine, in Europe, before you take the money out of the machine, you have to take out your credit card first, here in LOS it is exactly the other way around, resulting in forgetting to take out the credit card. People have been complaining about this for years but they don't change it. Why not, is the big question. 1 1 2 Link to comment Share on other sites More sharing options...
Popular Post Skeptic7 Posted June 13 Popular Post Share Posted June 13 1 hour ago, thesetat2013 said: Is it really a crime to find money sitting in an ATM machine? What person would not take it if you saw it sitting there? No crime to "find" it. The crime is theft for stealing it. I, for one, would not steal the money, but rather report it to the bank manager. It's either the bank's money or another customers money...not mine or yours or theirs...and it's theft to take the money and run. 2 1 8 Link to comment Share on other sites More sharing options...
Tubulat Posted June 13 Share Posted June 13 1 minute ago, Peterphuket said: It is the same with withdrawing money from an atm machine, in Europe, before you take the money out of the machine, you have to take out your credit card first, here in LOS it is exactly the other way around, resulting in forgetting to take out the credit card. People have been complaining about this for years but they don't change it. Why not, is the big question. One wonders if bank intent is involved. Otherwise, change it anyway. 1 1 1 Link to comment Share on other sites More sharing options...
Tubulat Posted June 13 Share Posted June 13 33 minutes ago, steven100 said: just when I thought i'd seen it all .... I was at Tesco food court yesterday having some lunch and an elderly lady, quite well dressed ... on a table near had just finished her Pad Thai and she promptly opens the table tissue container and grabs all the tissues .. a new full pack and puts them in her bag. Looks like my sister, whenever she went to the breakfast buffet in a hotel in the morning, she would also always take everything in a tissue, for lunch. 1 Link to comment Share on other sites More sharing options...
wensiensheng Posted June 13 Share Posted June 13 2 hours ago, digger70 said: 30,000 Baht Lost Due to Incomplete ATM Deposit in Bangkok. The bank is Wrong . It's there ATM thus their responsibility that that ATM Works 100% If the ATM 's Sensor Failed to stop Other Costumers from Taking money out off the Storage bin than that is the Banks responsibility to rectify that to protect costumers from losing their money. Own up Bank , Pay up for your mistake /Non maintenance. Don’t think anything on the machine failed. He failed to push a button. Can’t see what the bank can do to stop that happening 1 1 1 Link to comment Share on other sites More sharing options...
Darksidedude Posted June 13 Share Posted June 13 was probley using a ATM just outside of the bank, 30 K would be a lot of money for a thai surprised he used a ATM to deposit 2 1 Link to comment Share on other sites More sharing options...
Dazinoz Posted June 13 Share Posted June 13 Once happened to me. Not sure what happened but I think partly my fault and a slow cash deposit machine. It took money, closed door then shut down. Fortunately it was located outside a Bangkok Bank branch. When inside and notified them. She made a couple calls and told me to wait awhile. About 30 minutes later we went outside and she opened machine and money returned. 2 Link to comment Share on other sites More sharing options...
john donson Posted June 13 Share Posted June 13 would not want and wait to check till the money is actually on the account and a slip printed? 1 1 Link to comment Share on other sites More sharing options...
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