BobBKK Posted June 19 Share Posted June 19 Has anyone else had this? The 'transfer between own account' function disappeared after the latest upgrade. Link to comment Share on other sites More sharing options...
Jeffrey346 Posted June 19 Share Posted June 19 13 hours ago, BobBKK said: Has anyone else had this? The 'transfer between own account' function disappeared after the latest upgrade. It's there.. Look again 1 Link to comment Share on other sites More sharing options...
Silurian Posted June 19 Share Posted June 19 Works for me. Go to accounts. Under each account is a transfer link. Link to comment Share on other sites More sharing options...
ianguygil Posted June 20 Share Posted June 20 (edited) There is also the TRANSFER Icon on the landing page. The one most to the left under Quick Banking Edited June 20 by ianguygil Link to comment Share on other sites More sharing options...
BobBKK Posted June 20 Author Share Posted June 20 9 hours ago, Jeffrey346 said: It's there.. Look again where? Link to comment Share on other sites More sharing options...
BobBKK Posted June 20 Author Share Posted June 20 5 hours ago, ianguygil said: There is also the TRANSFER Icon on the landing page. The one most to the left under Quick Banking Link to comment Share on other sites More sharing options...
BobBKK Posted June 20 Author Share Posted June 20 where? Link to comment Share on other sites More sharing options...
BobBKK Posted June 20 Author Share Posted June 20 5 hours ago, ianguygil said: There is also the TRANSFER Icon on the landing page. The one most to the left under Quick Banking I know but it is now missing Link to comment Share on other sites More sharing options...
BobBKK Posted June 20 Author Share Posted June 20 9 hours ago, Silurian said: Works for me. Go to accounts. Under each account is a transfer link. I know there is a link - but the transfer link to transfer between MY ACCOUNTS is missing. Link to comment Share on other sites More sharing options...
Popular Post Gottfrid Posted June 20 Popular Post Share Posted June 20 3 minutes ago, BobBKK said: I know there is a link - but the transfer link to transfer between MY ACCOUNTS is missing. Sounds to me your update crashed in some way. You could just uninstall and try install again. 3 1 1 Link to comment Share on other sites More sharing options...
thainet Posted June 20 Share Posted June 20 8 minutes ago, BobBKK said: I know there is a link - but the transfer link to transfer between MY ACCOUNTS is missing. Everyone here has told you the links are still there, so only you have this problem. So reinstall the App or go to the Bank to sort it out. 1 2 Link to comment Share on other sites More sharing options...
BobBKK Posted June 20 Author Share Posted June 20 14 minutes ago, Gottfrid said: Sounds to me your update crashed in some way. You could just uninstall and try install again. Uninstalled Reinstalled passport number - facial recognition, etc. Problem still there Link to comment Share on other sites More sharing options...
BobBKK Posted June 20 Author Share Posted June 20 8 minutes ago, thainet said: Everyone here has told you the links are still there, so only you have this problem. So reinstall the App or go to the Bank to sort it out. They are not there for me, and I was asking if anyone else had the problem. The app was reinstalled, and obviously, I will go to the bank next. Don't be so grouchy; you might learn something if I get it fixed. 1 1 Link to comment Share on other sites More sharing options...
thainet Posted June 20 Share Posted June 20 29 minutes ago, BobBKK said: They are not there for me, and I was asking if anyone else had the problem. The app was reinstalled, and obviously, I will go to the bank next. Don't be so grouchy; you might learn something if I get it fixed. Even though I'm supposedly grouchy, a bit of info. If you are using Android, then check the version number. Any version lower than 11 probably doesn't work properly with many apps. Link to comment Share on other sites More sharing options...
BobBKK Posted June 20 Author Share Posted June 20 7 minutes ago, thainet said: Even though I'm supposedly grouchy, a bit of info. If you are using Android, then check the version number. Any version lower than 11 probably doesn't work properly with many apps. It's fully updated version 13 Link to comment Share on other sites More sharing options...
Gottfrid Posted June 20 Share Posted June 20 1 hour ago, BobBKK said: Uninstalled Reinstalled passport number - facial recognition, etc. Problem still there Ok, that sounds strange. Anyway, you tested. As you say, next step must be the bank. They also started with that the phone number you have registered with your bank, must be in your name as it is on your account. Otherwise different functionality might disappear. However, your bank will have the answer for you. Good Luck. Link to comment Share on other sites More sharing options...
ianguygil Posted June 21 Share Posted June 21 (edited) As I've said many many times - if you need help PM me on this forum and I will get somebody to help via an official Bank channel. This is NOT a bank channel. I do this in my spare time when on a flight or in the car (I have a driver). I won't try to diagnose something in detail here or ask specific questions of a customer here. That would just be silly and break all kinds of compliance rules. As a general comment, ANDROID is Open Source and is far more difficult to ensure it works 100% on every device than iOS which is a classic Walled Garden. Not being political just stating a fact. GOOGLE are working on this, but as with any Open Source product - it is Open Source and implementations will vary widely Edited June 21 by ianguygil 2 Link to comment Share on other sites More sharing options...
BobBKK Posted June 21 Author Share Posted June 21 21 hours ago, Gottfrid said: Ok, that sounds strange. Anyway, you tested. As you say, next step must be the bank. They also started with that the phone number you have registered with your bank, must be in your name as it is on your account. Otherwise different functionality might disappear. However, your bank will have the answer for you. Good Luck. I was at the bank for 1.5 hours today. All staff were confused and perplexed, so they also phoned the IT department and they too were baffled. After more than an hour, we all gave up, and the IT desk submitted "a report," and they would phone me back when they had figured it out. BTW The reinstallation yesterday was a real headache - the facial recognition kept timing out Grr Grr Link to comment Share on other sites More sharing options...
Gottfrid Posted June 21 Share Posted June 21 48 minutes ago, BobBKK said: I was at the bank for 1.5 hours today. All staff were confused and perplexed, so they also phoned the IT department and they too were baffled. After more than an hour, we all gave up, and the IT desk submitted "a report," and they would phone me back when they had figured it out. BTW The reinstallation yesterday was a real headache - the facial recognition kept timing out Grr Grr Ops! Sorry for fixing even more problem for you regarding the new installation. Thanks for updating me about how it went. Sound really crazy, man. Guess it´s just to wait and see what the "professionals" have to say. BTW, I have quit the facial recognition, and just think it´s better with a 6-digit code. The thing that was most irritating was when try to login after sun go down. Just didn´t work well. Link to comment Share on other sites More sharing options...
dayo202 Posted June 21 Share Posted June 21 On 6/19/2024 at 3:55 PM, BobBKK said: Has anyone else had this? The 'transfer between own account' function disappeared after the latest upgrade. Yes, same here mate. It I want to transfer to one of the other BBL accounts I got to input the account number of BBL account I want to transfer into. I have reinstalled the BBL app but still the same, the link isn't available to transfer between my accounts. I will pop into my local BBL get them to sort it 1 Link to comment Share on other sites More sharing options...
nahkit Posted June 21 Share Posted June 21 On 6/19/2024 at 3:55 PM, BobBKK said: Has anyone else had this? The 'transfer between own account' function disappeared after the latest upgrade. What's the version number of the latest upgrade? Link to comment Share on other sites More sharing options...
BobBKK Posted June 22 Author Share Posted June 22 On 6/21/2024 at 3:28 PM, dayo202 said: Yes, same here mate. It I want to transfer to one of the other BBL accounts I got to input the account number of BBL account I want to transfer into. I have reinstalled the BBL app but still the same, the link isn't available to transfer between my accounts. I will pop into my local BBL get them to sort it I was in there for nearly two hours - people on here thought I was a simpleton, but it is MISSING. The staff tried everything, and now it's with the IT helpdesk who will phone me back at some stage. Link to comment Share on other sites More sharing options...
bamnutsak Posted Sunday at 05:23 AM Share Posted Sunday at 05:23 AM Can you describe what you used to do (that is what is now "missing"?) to transfer money from one of your BBL accounts to another of BBL accounts before this latest issue? If you go to the Accounts tab(bottom. second from the left) do you see more than one account? If you use the Transfer shortcut, then Other accounts, then BBL can you enter your "other" BBL account and make a transfer to it? Then add it as a favorite? Is one of your BBL accounts used for direct deposit of U.S. Social Security payments? Link to comment Share on other sites More sharing options...
MeePeeMai Posted Sunday at 05:49 AM Share Posted Sunday at 05:49 AM 25 minutes ago, bamnutsak said: Is one of your BBL accounts used for direct deposit of U.S. Social Security payments? I was thinking the same thing. If so, the OP needs to be pointed to the thread addressing this issue for US citizens. Link to comment Share on other sites More sharing options...
BobBKK Posted Sunday at 06:26 AM Author Share Posted Sunday at 06:26 AM 36 minutes ago, MeePeeMai said: I was thinking the same thing. If so, the OP needs to be pointed to the thread addressing this issue for US citizens. No I'm a UK citizen Link to comment Share on other sites More sharing options...
BobBKK Posted Sunday at 06:29 AM Author Share Posted Sunday at 06:29 AM 1 hour ago, bamnutsak said: Can you describe what you used to do (that is what is now "missing"?) to transfer money from one of your BBL accounts to another of BBL accounts before this latest issue? If you go to the Accounts tab(bottom. second from the left) do you see more than one account? If you use the Transfer shortcut, then Other accounts, then BBL can you enter your "other" BBL account and make a transfer to it? Then add it as a favorite? Is one of your BBL accounts used for direct deposit of U.S. Social Security payments? 'My Accounts' is missing - and, as John Lennon said, "I'm not the only one" Waiting for BB to phone me - will report here. Link to comment Share on other sites More sharing options...
OneMoreFarang Posted Sunday at 06:52 AM Share Posted Sunday at 06:52 AM Call your bank. In my experience (with other Thai banks) they have a good service. Link to comment Share on other sites More sharing options...
BobBKK Posted Sunday at 06:53 AM Author Share Posted Sunday at 06:53 AM Just now, OneMoreFarang said: Call your bank. In my experience (with other Thai banks) they have a good service. Happy Sunday - methinks someone didn't read the thread? 😏 Link to comment Share on other sites More sharing options...
OneMoreFarang Posted Sunday at 06:55 AM Share Posted Sunday at 06:55 AM In general, recently I try to transfer more money than usual. I received some strange error message. After I called the bank, they checked my personal details. They still had my passport number which I used to open the account many years ago. After answering some security questions on the phone, they updated my passport number in their system and now all works fine again. I don't know how often something like this causes a problem, but from time to time it apparently causes problems - and no obvious "update your passport number" message. Link to comment Share on other sites More sharing options...
OneMoreFarang Posted Sunday at 06:57 AM Share Posted Sunday at 06:57 AM Just now, BobBKK said: Happy Sunday - methinks someone didn't read the thread? 😏 I read the original post, but not every reply. And I am pretty sure the hotline also works on Sundays. Link to comment Share on other sites More sharing options...
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