Complaint to Regulatory Authority of Thai Financial Institution

[Morakot]

How easy is a for a customer to make a formal complaint against a Thai bank?

 

It's about fraudulent transactions on a credit card and the issuing bank's lack of support. It's only a small amount but it appears the bank acts in rather deceptive ways by trying the customer to foot the bill, despite being notified within minutes of the obvious fraud.

 

Any idea or experience, anyone?

[Gottfrid]

Of course you can file a complaint against a Thai bank. The question is how far you will come.

[Morakot]

Thanks @Gottfrid What would this forum be without you?

[Morakot]

I'm trying to understand how much scope there is for an ombudsman-like complaint in terms of the BoT's regulatory function.

 

Any practical how-to advice would be even better.

[Gottfrid]

1 hour ago, Morakot said:

Thanks @Gottfrid What would this forum be without you?

Always happy to help.
 

1 hour ago, Morakot said:

I'm trying to understand how much scope there is for an ombudsman-like complaint in terms of the BoT's regulatory function.

 

Any practical how-to advice would be even better.

Maybe you should ask the ombudsman about that. 🙂