Cleaning lady

[motdaeng]

at my house, there’s only one internet provider available, and no competitors are allowed to operate within the residential community. this provider has been trying to resolve a wifi connecting issue for weeks now, without success.

 

the problem isn’t the speed, but around 8 different devices can’t connect at all to the wifi or only stay connected for a few hours (including a new vivo phone, all apple devices, xiaomi cctv, tv, etc.). but the same internet landline works through a wifi hotspot (via phone), but this is just a temporary solution. the strange thing is, we didn’t have any issues with the same devices and the same provider for several years ...

 

what alternatives are there? does anyone have experience with routers that use a sim card? is satellite wifi an option? maybe other advice? 

thank's, motdaeng

Edited yesterday at 02:04 AM by motdaeng
typo

[JBChiangRai]

Try using static IP addresses.  It's not a cure but it may fix the symptoms.

 

I had this with mobiles, we found another router on the network badly configured as an access point.  Our network spans 6 houses over a kilometer in distance.

[SHA 2 BKK]

I am in a rural area without a fixed line provider.  I use a True Data only SIM with a TPLINK DECO SIM Router and three TPLINK DECO 6E acting as a Mesh across the house (which has two floors.  We run CCTV, two televisions (Netflix etc) and a Cinema Room, Apple phones and Mac without much problem.  There is a lag sometimes during heavy rain and evening when I think traffic picks up.  But generally I have been very impressed.  

 

Previous to this we used an AIS SIM Router with Linksys Mesh.  The TPLINK DECO has thus far proved far superior though a "hard" (unplug from electricity) reset is sometimes needed.   Cost for the data from memory is 1299 per month (unlimited).

 

That being said when fibre does become available I will certainly switch but keep the SIM as backup.

 

You could look at a Mesh system off your fixed line router and have your devices connect to them?

 

 

[topt]

3 hours ago, motdaeng said:

this provider has been trying to resolve a wifi connecting issue for weeks now, without success.

 

the problem isn’t the speed, but around 8 different devices can’t connect at all to the wifi or only stay connected for a few hours (including a new vivo phone, all apple devices, xiaomi cctv, tv, etc.). but the same internet landline works through a wifi hotspot (via phone), but this is just a temporary solution. the strange thing is, we didn’t have any issues with the same devices and the same provider for several years ...

I take it they have tried changing the modem/router or is it your own?

If it worked before and no settings have been changed sounds like their equipment?

[Man Mart]

I would be interested to know who is your provider. I too have had  similar fairly recent issues like yourself when prior to this the service was good. It’s not a speed issue like you say but a capacity issue.

[NowNow]

3 hours ago, motdaeng said:

at my house, there’s only one internet provider available, and no competitors are allowed to operate within the residential community. this provider has been trying to resolve a wifi connecting issue for weeks now, without success.

 

the problem isn’t the speed, but around 8 different devices can’t connect at all to the wifi or only stay connected for a few hours (including a new vivo phone, all apple devices, xiaomi cctv, tv, etc.). but the same internet landline works through a wifi hotspot (via phone), but this is just a temporary solution. the strange thing is, we didn’t have any issues with the same devices and the same provider for several years ...

 

what alternatives are there? does anyone have experience with routers that use a sim card? is satellite wifi an option? maybe other advice? 

thank's, motdaeng

 

You have to check firstly what LTE bands/Networks are available at your location. No point in buying a Truemove H package if there's no good signal at your location.

 

Cheapest 'max speed' unlimited data option is the NT Thunder SIM; 1 month, 3 month and 6 month durations for 199, 399 and 599 baht respectively. But unless you have good coverage of LTE Band 40, useless. 

The way to find out if you have coverage is to go to Google Maps, find your exact location and then copy the Longitude and Latitude details from the URL and paste them into the NT Wireless website.

 

https://wcsoss.totwbs.com/registernew

 

Example of Udon Thani Airport: 17.387112 & 102.772953,17z

 

This is a fixed point wireless Internet service.

 

 

 

[motdaeng]

first of all, thank you for the responses and suggestions. it seems like we are not the only one facing this issue ...

 

quick update: yesterday, while i wasn't at home, the internet company installed agian a new router (no. 3) and

made some adjustments to the settings. it looks like the 'connection problem with various devices' has been now

resolved. hopefully, this will be a long-term solution ...

 

we're actually quite satisfied with the service from this internet provider (a government-owned company). they

respond quickly and make an effort to find a prompt solution. internet speed isn't so important to us, but reliability

and a stable connection definitely are ...

 

thank's agian, motdaeng 

[KhunHeineken]

Should the issue return, an idea is to buy another router and connect it to the ISP's router using an ethernet cable.  You then have full access to all settings, configurations, passwords etc etc because you own it.  

 

You connect your devices to your own router. 

 

No need for anything expensive.  It's just to give you full and complete access to the settings of that router. 

 

Basically, just use the supplied ISP router as a gateway.