Lazada problem

[john smith]

Yes I know this is the wrong forum but I find the new format  difficult to navigate. The problem- I ordered a phone. Lazada sent an invoice. The phone arrived and I handed over the cash. It was not sufficient.  The invoice on the delivery persons phone showed B 300 more than the invoice on my phone.I refused delivery and sent a complaint to the company from which I had bought the phone. Their response was " This is the break price." After receiving this answer I emailed Lazada customer complaints. There was no response. Could anyone explain what break price means or is it a lost in translation situation and abandon ship?

[metisdead]

Moving to the General forum.