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Posted
Has anyone on here had to complete the complex documentation for an AMLO (Anti Money Laundering Office) enquiry?
I'm finding it almost impossible to comprehend and in Thailand, impossible to do as it seems to be designed for people who have never lived abroad and refers to organisations which don't exist here.
 
It all started when I decided to close one of my Santander bank accounts and use only the debit card account and asked my bank, DWP and 2 other pension providers to change the details to the debit card account.
Every other bank or organisation just did without any problem, except for Phoenix Life who have been real b@st@rds about it, and there's a Facebook group devoted to their appalling customer service. I have already made 2 complaints due to their utter inability to get things right. And we are only talking of £153 a month!
They have bullied and harrassed customers, including me, demanding a quite onerous set of documentation to be provided, translated and registered by various organisations. I don't know how I would be able to comply.
 
I won't go into the complexities of it all now, but I would be very interested to hear from anyone who has been involved in completing one of these AMLO requests from any organisation (bank etc), not just Phoenix Life.
 
If anyone has, did they do it themselves or were they able to find an agency who could do it for them? I can do some of what they ask for but I really could do with some help with this, because they have now started withholding one of my meagre pensions until they feel I have complied.
Any help or advice greatly appreciated.
 
 
  • 1 month later...
Posted
11 hours ago, Jenkins9039 said:

Why would the AMOL contact you?

Reads to me that Phoenix Life sent him AMLO forms - but I could be wrong :unsure:

  • Agree 1

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