Mall Apologizes After 2-Year-Old’s Electric Shock From Decorative Lights

[Georgealbert]

 

Picture from responders

 

A popular shopping mall in Samut Sakhon has issued a public apology following an incident in which a 2-year-old child was shocked by decorative lights, leading to the child being admitted to an intensive care unit (ICU). The incident, which occurred on 24 December, has sparked widespread concern, with the mall’s management clarifying their stance and actions.

 

The incident was first reported by a well-known Facebook page, “Ee So Kha Yee Aek,” which stated that the child, aged 2 years and 6 months, was shocked while holding onto a railing adorned with festive lights. The child was subsequently rushed to the ICU. 

 

According to the post, the mall’s management initially stated that the lights were functioning properly and blamed the child for touching the lights. The post also claimed that the mall did not offer compensation beyond covering medical expenses, although they would not provide additional compensation for damages.

 

In response, Central Mahachai Mall issued an official statement expressing deep regret over the accident. The mall clarified that the incident was a “force majeure” situation and that immediate action was taken to ensure the child received proper medical care. Upon the child’s arrival at the hospital, they were closely monitored, and the mall confirmed it had been in constant communication with medical staff throughout the child’s treatment.

 

The statement further revealed that doctors diagnosed the child with mild swelling and redness at the fingertip, with no long-term effects anticipated. The decision to admit the child to the ICU was a precautionary measure to monitor the child’s condition for 24 hours, and the child was reported to be stable with no abnormal symptoms.

 

The mall emphasised its commitment to safety and customer care, stating that it was fully dedicated to maintaining high safety standards. It also acknowledged the public’s concerns and vowed to consider any useful suggestions to improve service and build trust with its customers.

 

The mall concluded the statement with an apology for the incident, thanking customers for their ongoing trust and support.

 

 

-- 2024-12-26

 

[Nickcage49]

Imagine if this had happened in California.

[hotchilli]

1 hour ago, Nickcage49 said:

Imagine if this had happened in California.

 

[jcmj]

The incident was force majeure? Didn’t they have someone put up the lights. Did they check to make sure they were safe? I think they are just trying to get out of any compensation and making it known that if anyone else gets shocked it isn’t their fault. Glad the little one is recovering well, but they got lucky. 

[klauskunkel]

9 hours ago, Georgealbert said:

The mall clarified that the incident was a “force majeure” situation

I see, like Star Wars

[trainman34014]

Hey; this is Thailand, where getting an 'apology'  from any Company ,Government Institution or other Organisation is a massive breakthrough in itself !!