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What's The Issue With DHL.....


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Posted

Ordered an Android Media Box from Amazon UK which price included all fees for custom clearance and was shipped via DHL International. Got an email yesterday from DHL stating shipment had departed UK and on its way to Thailand. Today I get this email from DHL Thailand;

Posted
On 1/10/2025 at 5:49 PM, Cardano said:

Ordered an Android Media Box from Amazon UK which price included all fees for custom clearance and was shipped via DHL International. Got an email yesterday from DHL stating shipment had departed UK and on its way to Thailand. Today I get this email from DHL Thailand;

Sorry for some reason my post uploaded with half the text missing so I'll start again;

Ordered an Android Media Box from Amazon UK which price included all fees for custom clearance and was shipped via DHL International. Got an email yesterday from DHL UK stating shipment had departed UK and on its way to Thailand. Today I get this email from DHL Thailand stating that customs have impounded the item as the shipping invoice has a HTS code for which a broadcast and transmission equipment import license is required from the NTBC of Thailand. Contacted DHL and explained to them that Amazon website stated goods were eligible for delivery in Thailand and that the item is just a set top box for personal use and does not transmit or broadcast any signal, I then sent them the specifications to prove this point. Their response was I need to contact NTBC and either get a waiver letter or obtain the said license otherwise the goods will be destroyed. 

Has anybody else had issues like this and were you able to resolve them?

Posted
6 minutes ago, Cardano said:

Has anybody else had issues like this and were you able to resolve them?

 

I once ordered an ear thermometer which required a medical import license before they would deliver it.

 

They have stolen your item and you will never get it.

 

It's not a DHL issue - it's a customs issue.

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Posted
31 minutes ago, ukrules said:

It's not a DHL issue - it's a customs issue

Bought a Kindle from Hong Kong via Lazada, arrived at my home by DHL 4 days later. Problem is the Thai government hates the USA but bows to China.

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