Getting UK HMRC to recognise my UK State Pension as not receiving the yearly increases.

[lungbing]

Early last month I raised an official complaint with HMRC which they have to look into within a limited time.  They took about a week longer than that time but the officer investigating my complaint replied, apologised for the delay and said she agreed completely with my complaint and had set my tax code back to what it should be.    But she basically blamed the pension people.  Quote from her email

 

  "The state pension are informing us that your pension is going up each year so that causes your tax code to be changed until you contact us to revert it back to the original state pension amount. This is the contact number for state pension 0800 731 7898  if you give them a call and explain the situation it will stop you having to contact us each year."  unquote

 

So I've got a year to do that.   God willing, I'll report back next March when the new tax codes are issued!

[MartinL]

38 minutes ago, lungbing said:

Early last month I raised an official complaint with HMRC which they have to look into within a limited time.  They took about a week longer than that time but the officer investigating my complaint replied, apologised for the delay and said she agreed completely with my complaint and had set my tax code back to what it should be.    But she basically blamed the pension people.  Quote from her email

 

  "The state pension are informing us that your pension is going up each year so that causes your tax code to be changed until you contact us to revert it back to the original state pension amount. This is the contact number for state pension 0800 731 7898  if you give them a call and explain the situation it will stop you having to contact us each year."  unquote

 

So I've got a year to do that.   God willing, I'll report back next March when the new tax codes are issued!

 

In my complaint to HMRC (see earlier in this thread and its subsequent reply), I specifically mentioned that I didn't believe it was a DWP error because there was no move on DWP's part to increase my (frozen) pension every year. They didn't contradict that statement in their reply. I just don't believe they'd freeze a pension on the one hand and tell HMRC it's had a CoL increase on the other - it defies logic.

 

Thinking about it, I must be daft to expect logic from civil servants.

[Pumpuynarak]

On 2/23/2025 at 11:31 AM, Pumpuynarak said:

 

Complaint lodged.....

 

 

On 2/27/2025 at 7:21 AM, Pumpuynarak said:

 

Great result and TFP, lets hope they actually do what they say, ime that is not always the case. I look forward to receiving the same good news.

 

Well here's there reply. So it looks like the problem is solved but like BM MartinL i will have to wait and see if what they say is in fact correct. They have made no mention of any overpayments in tax in previous years being refunded to me so it looks like i will have to reply accordingly but i don't know if i can be bothered, the amount is no big deal.