Kex, formerly Kerry - recent experiences?

[Lorry]

2 recent experiences were not good (parcel not delivered, shop closed)

 

Is this their new standard,  or am I just unlucky?

[malt25]

Just unlucky !

[NE1]

I wondered where Kerry had gone. 

I still see their trucks but with no Kerry on the sides.

[FolkGuitar]

There are lots of Kerry shops all around town. Are they ALL closed?  I just received a package from Kerry (or whatever namechange) a couple of days ago,

[KhunLA]

So far, all the delivery services (not located in BKK), have been excellent. 

... KEX

... Flash

... SXD ?

... ThaiPost

 

Except the international ones (UPS, DHL, etc), overpriced & crap.  My experience anyway, along with almost guaranteed to get hit with customs duty, and silly priced at that.

[ricklev]

I had to contact J&T Express recently due to a delivery problem with a Temu order.  It was literally impossible to contact anyone to resolve the problem.  No phones answered, not possible to contact them by email or message.  It was not a language problem, there was simply no customer service.  It was kind of like attempting to contact Air Asia for help.   It is all good until it isn't.  

[FlorC]

So what's the story ?

Did Kerry merge with another company ?

Was it taken over ?

Or just a name change like Kerry Express > Kex ?

[FolkGuitar]

1 hour ago, FlorC said:

So what's the story ?

Did Kerry merge with another company ?

Was it taken over ?

Or just a name change like Kerry Express > Kex ?

 

The package I received last week said 'Kerry.' If there was a name change, it hadn't caught up with the labels yet.

[pest]

Im amazed at Thai post Send 2 small parcels to the uk 10 days later arrived Not EMS either just standard registered post

[Lorry]

2 hours ago, FlorC said:

So what's the story ?

Did Kerry merge with another company ?

Was it taken over ?

Or just a name change like Kerry Express > Kex ?

Change of ownership.

They belong to SF Express now (actually,  for several years already)

https://www.matichon.co.th/economy/news_4725209

Kerry was a Hong Kong company.

SF is a mainland Chinese company. 

So I would be surprised if service would not deteriorate.

[Blueman1]

40 minutes ago, pest said:

Im amazed at Thai post Send 2 small parcels to the uk 10 days later arrived Not EMS either just standard registered post

Im amazed at Thai post.....Why Amazed ?? I Only ever use Thai Post ( Registered ) to send ANYTHING To The U.K.& Everything Arrives intact !!

[Blueman1]

16 minutes ago, Lorry said:

Change of ownership.

They belong to SF Express now (actually,  for several years already)

https://www.matichon.co.th/economy/news_4725209

Kerry was a Hong Kong company.

SF is a mainland Chinese company. 

So I would be surprised if service would not deteriorate.

SF is a mainland Chinese company. 

So I would be surprised if service would not deteriorate....Those Chinese are Every ( Fookin' ) Where !!

[scorecard]

15 hours ago, KhunLA said:

So far, all the delivery services (not located in BKK), have been excellent. 

... KEX

... Flash

... SXD ?

... ThaiPost

 

Except the international ones (UPS, DHL, etc), overpriced & crap.  My experience anyway, along with almost guaranteed to get hit with customs duty, and silly priced at that.

 

Agree, my families experience here in Chiang Mai:

 

So far, all the delivery services (not located in BKK), have been excellent. 

... KEX

... Flash

... SXD ?

... ThaiPost

[Lorry]

After several days of ghost calls, KEX now sent me an SMS (in Thai, including spelling mistakes): "you have been helped "

I called them  and asked, what that means. "Oh, it means we will call you again"