Cannot log in to Lazada?

[Fanshawe]

Last time I logged into Lazada was 29 Sept 2024. This last weekend I was going to order some moxibustion patches. Went the Lazada website and put in my username and password. Never had a problem before. Anyway, got this from Lazada.

”Your account might be facing security risks to protect your account, please verify your identity”.

I have been using the same internet provider 3BB and living at the same address since joining Lazada.

Anyway, they sent me an SMS text that said. Note: Please stay on this page until you,ve clicked the verification message to complete the

process successfully.

I tried to reply to the text message to verify myself and nothing happened. I then started the sign in again but all failed. About after my 5th attempt Lazada blocked me 12 hours.

So, my question is what am I doing wrong. Any replies would be greatly appreciated.

 

 

 

[impulse]

Your best bet is to call their help line by phone during office hours.

 

[treetops]

Try accessing your account using the phone app.  There was a flurry of similar posts about a year ago and the consensus then was that the messages were poorly worded but your account might be frozen and could be unfrozen from the app.