We decided to open a joint account, went in last week and was told needed to provide TM30, went back yesterday with everything photocopied and signed and was asked for a work permit, on a retirement extension for 19 years and 74! The the 'customer service' guy is on the phone for ever with head office looking at the documents, what they came up with for a reason not to process the application was amazing.

We were told the name in my passport and immigration documents were the wrong way round as they had the last name first. I was advised to get a new passport (it is) with my name the other way round with the surname second then immigration could do the same. Well thats just not possible and when I pointed out all passports are like this INCLUDING Thai passports they said well Chinese ones are not. Wife asked to talk to the person he was on the phone with coming up with this nonsense but was refused. 

After an hour and 20 minutes putting up with this 'customer service' we left and they kept the photo copies to look into it again. I was all for trying another branch but the mrs wanted to get them to admit they were wrong. If we needed passports with the name reversed how did thousands of foreigner's get to open an account, another question that fell on deaf ears. They are meant to phone us up but I don't hold out much hope of that. Is there an effective place to complain to at Kasikorn?

Do any banks issue joint accounts?

Unlucky.

Complete idiots that you were dealing with.

Indeed some Thais have problems to read a passport!

Had a similar experience at Krungsri.

On first attempt they printed a book without my last name 🫣

The incompetence / unworldliness of some desk staff is unbelievable.

Could tell a long story since this September  spending hours at Bangkok Bank and Kasikorn at our district town.

 

Of course no WP but Non O extension sufficient.

I am afraid you need to go for another branch. Where are you?

As above try another Branch.......

Not worth the drama, as soon as you are dealing with an idiot, abort abort abort, find another branch, farang friendly

1 hour ago, proton said:

hey said well Chinese ones are not.

More idiocy!

Couldn't resist to check.

The sample passport is:

 

ZHENGJIAN, YANGBEN

 

The "," might cause some uncertainty.

But the machine readable zone makes it clear.

 

POCHNZHENGJIAN<<YANGBEN

 

But really, save your nerves.

You obviously have met one of the most incompetent idiots at a Kasikorn desk.

Try to find another branch. In Pattaya it would be a 5 min Baht bus ride...

Thailand has an extremely high tolerance for incompetence. Thais just expect it. 

 

Im glad your wife stood up for you though. She sounds like a good one. 

30 minutes ago, scubascuba3 said:

Not worth the drama, as soon as you are dealing with an idiot, abort abort abort, find another branch, farang friendly

 

I agree but the mrs is stubborn and tries to reason with them

1 hour ago, KhunBENQ said:

Unlucky.

Complete idiots that you were dealing with.

Indeed some Thais have problems to read a passport!

Had a similar experience at Krungsri.

On first attempt they printed a book without my last name 🫣

The incompetence / unworldliness of some desk staff is unbelievable.

Could tell a long story since this September  spending hours at Bangkok Bank and Kasikorn at our district town.

 

Of course no WP but Non O extension sufficient.

I am afraid you need to go for another branch. Where are you?

 

They all have degrees I think but can never decide anything, it's aways on the phone to HQ and several staff looking at the same documents over and over thinking they might understand if they keep looking. Krungsri could not activate their app on new phone after 45 mins recently, on the phone did not solve it. Had to leave problem with them for a few days.

1 hour ago, brewsterbudgen said:

Do any banks issue joint accounts?

 

Yes have had before, that was not mentioned as a problem

1 hour ago, proton said:

Is there an effective place to complain to at Kasikorn?

No.

Just now, proton said:

 

Yes have had before, that was not mentioned as a problem

We have an account with 2 names. When the ATM card expired, we were not able to get a new one due to the 2 names. 

5 minutes ago, proton said:

 

I agree but the mrs is stubborn and tries to reason with them

But will lead to loss of face.

Complaining to the branch manager is first level.

1 minute ago, stevenl said:

No.

 

I did message them on the online contact us form, probably no reply. Always had a quick reply from Krungsri though

17 minutes ago, KhunBENQ said:

But will lead to loss of face.

Complaining to the branch manager is first level.

 

She asked to speak to the manager- request denied. This was at Big C  branch Bangkok.

I don't understand why you'd want to open an account, especially after you've already had bad customer service. Imagine something actually happens when you need real help.

 

 

3 minutes ago, Celsius said:

I don't understand why you'd want to open an account, especially after you've already had bad customer service. Imagine something actually happens when you need real help.

 

 

 

Only i million secure in a Thai bank, it used to be 3. So having more than one account which the mrs has access to is a good thing to have

3 hours ago, KhunBENQ said:

More idiocy!

Couldn't resist to check.

The sample passport is:

 

ZHENGJIAN, YANGBEN

 

The "," might cause some uncertainty.

But the machine readable zone makes it clear.

 

POCHNZHENGJIAN<<YANGBEN

 

But really, save your nerves.

You obviously have met one of the most incompetent idiots at a Kasikorn desk.

Try to find another branch. In Pattaya it would be a 5 min Baht bus ride...

In Germany, the bank couldn't figure out (from a Chinese passport) what was first name and what was last name. Neither could they figure out the country of the passport.

In the US, they didn't even know what a passport is, but they were happy with the fishing-club ID.

Thailand has no monopoly on idiots

On 9/23/2025 at 9:45 AM, petermik said:

As above try another Branch.......

 

Or another tree?

Oh no, thought Kasikorn bank were the magic solution to all Bangkok bank disgruntled  folks.

4 hours ago, Anthony mellows said:

Oh no, thought Kasikorn bank were the magic solution to all Bangkok bank disgruntled  folks.

 

Had an email from them, waiting for result of complaint by next week, contacting them on the website does work. Branch we were in who promised to call never did.

They called today, same nonsense- name on documents and passport wrong way round not same with Chinese passports, what has that got to do with it? - no answer, then they say marriage certificate needed, then back to name wrong on documents. I give up with them, don't they all have degrees? it's like talking to the brainwashed they just kept coming out with the same nonsense and could not answer any questions or explain anything other than these are the rules. Off to SCB then. How did anyone ever manage to open an account with document names 'the wrong way round'?

On 9/25/2025 at 4:11 AM, Anthony mellows said:

Oh no, thought Kasikorn bank were the magic solution to all Bangkok bank disgruntled  folks.

 

Very much not

On 9/23/2025 at 10:33 AM, proton said:

 

Yes have had before, that was not mentioned as a problem

Is your wife Thai?  We were unable to open a joint account as we're both foreigners, even though each of us have a separate account.

3 minutes ago, brewsterbudgen said:

Is your wife Thai?  We were unable to open a joint account as we're both foreigners, even though each of us have a separate account.

 

As Thai as they come, she spoke to them in Thai as well just to make sure of what they were saying, might have been OK if she were Chinese!

55 minutes ago, proton said:

They called today, same nonsense- name on documents and passport wrong way round not same with Chinese passports, what has that got to do with it? - no answer, then they say marriage certificate needed, then back to name wrong on documents. I give up with them, don't they all have degrees? it's like talking to the brainwashed they just kept coming out with the same nonsense and could not answer any questions or explain anything other than these are the rules. Off to SCB then. How did anyone ever manage to open an account with document names 'the wrong way round'?

Try a different branch first and pretend you haven't applied elsewhere

Just now, scubascuba3 said:

Try a different branch first and pretend you haven't applied elsewhere

 

I thought about that but this phone call was from head office I think, might give it a go. It was like taking to a robot- computer says no!

On 9/23/2025 at 9:23 AM, brewsterbudgen said:

Do any banks issue joint accounts?

Yes Krungsri does, I have one with my wife although they will not issue a debit card for that account for some reason. Other than no card there are very reasonable to deal with and don't seem to have crazy made up "rules" that make no sense. 

1 hour ago, proton said:

 

Very much not

Try Krungsri   

5 minutes ago, Dan O said:

Try Krungsri   

 

Had an account there for over 10 years