A clarification was issued following significant delays at Suvarnabhumi Airport due to a Thai Airways check-in issue on March 2. The problem arose when Thai Airways implemented its new "Piece Concept" baggage policy, limiting the number of items passengers could check in. This change disrupted the self-service check-in system, causing passengers to face long queues.

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The delays occurred when Thai Airways' self-service system failed to print baggage tags as expected. Despite successful tests prior to the launch, the system malfunctioned once the new policy was live. As a result, passengers who used the self-service machines still needed to process baggage at staffed counters.

Both domestic and international flights were impacted, leading to significant wait times for travelers. Thai Airways is currently working with the system developer to fix the issue and ensure the new baggage rules are fully supported. The airline aims to restore normal operations swiftly to minimize further disruption.

In response, the airport has coordinated with Thai Airways to deploy additional staff to assist passengers and manage congestion. Passengers are advised to arrive earlier than usual and monitor airline updates to mitigate potential schedule interruptions. The airport remains focused on reducing traveler inconvenience during this transitional period, reported The Thaiger.

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It was better that Thai Airways first did some tests before using this system... But first do than think and than solve problems is normal here and the passengers are the "victims".. but they don't care

An old and highly respected colleague once told me: -

When system testing, 5% of the testing is to verify that the system works as specified, 95% of the testing is to see how it fails!

44 minutes ago, Crossy said:

An old and highly respected colleague once told me: -

When system testing, 5% of the testing is to verify that the system works as specified, 95% of the testing is to see how it fails!

As an ex-programmer it's similar with Code... 10-20% of the code goes to doing what the function is supposed to do, the remainder goes into handling the error conditions.

So, why is noone in Thailand surprised?

Clear as mud . So is it say 2 pieces that weigh max 32kg each or 32kg in total ?

Also I looked this up and on certain international flights the weight and baggage allowance changes from say LHR - BKK.

15 hours ago, Crossy said:

An old and highly respected colleague once told me: -

When system testing, 5% of the testing is to verify that the system works as specified, 95% of the testing is to see how it fails!

Exactly what happened with LHR T5 when that opened. Some idiot manager thought it was a good idea to save money on testing, then fired the engineer who told the manager he was wrong to do that. After the T5 debacle that engineer go re-hired and ended up being in charge of the LHR T2 testing. T2 opened without a hitch. Surprise surprise.

It's pretty obvious similar to LHR T5 happened with this Thai Airways change.

The software was developed by TI: Thai Intelligence?

Computer systems and mobile Apps developed in Thailand never work properly first time, often needing several upgrades before they function as intended. I think the issue is related to the low English language skills in Thailand.

Most developer communities are English language chat groups and many programming languages are based on English syntax.

Without decent English language skills, the developers will be working in complete isolation, and that's not the way most systems are developed. Plus, if you can't write in English, coding will be a greater challenge.