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I just realized I'm not entirely fair with my Grab Food driver tips

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This pattern has been going on for a long time but it just hit me tonight.

With Grab food, I generally always tip and always the same standard base tip (Thai style not based on the total bill in any way).

I would be shot for tipping that in the U.S. but here over half the time I get a sincere thank you indicating most people tip less or nothing.

Very very rarely a driver performs so poorly and/or communicating very rudely on the app, that I give nothing, but that isn't the story here.

Fairly often the driver does something that I feel is deserving of a little ding. Such things as rude communication, going to the wrong place when my location is very easy and clear, obviously doing multiple deliveries before mine meaning cold food, oh heck, maybe they stopped for a dump who knows etc. Or perhaps just a very quick job as near my place and no waiting at the restaurant.

Still more than adequate for Thailand so the drivers wouldn't even know they're being dinged.

Rarely the service is so amazing that I go over my standard but that is rare as the service is rarely remarkably amazing.

HOWEVER, tonight I was about to do my minor ding based on sub par performance when the driver arrived and the driver was a homely woman. Not an athletic specimen, not a butch lesbian, but as I said a good tempered humble rather clumsy homely woman.

So in response to something superficial rather than the service, I did NOT ding the tip.

So it now occurs to me this is a pattern.

I have more sympathy to such women drivers (doing a job that is mostly male), sickly looking old men (sad they still have to do such work), and wait for it -- cute young men especially if they talk sweetly.

Flirting isn't really in the cards with delivery as it is with waiters in restaurants though.

Does that make me a bad person?
Is this discrimination?

Well I can see that some people might think so, but I don't really give a damn.

So now waiting for the replies saying that they are 100 percent objective and fair in their tipping behavior and all business related transactions. Well people can say lots of things online but are they true, and are they even conscious of what they might be doing that isn't fully fair?

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  • scottiejohn
    scottiejohn

    No way do they make 100 deliveries a day. If each round trip was only 10 minutes, it would take over 16Hours to do 100 trips!

  • georgegeorgia
    georgegeorgia

    I usually do tip but when I was in Pattaya two weeks ago late on a Sunday night , I ordered Subway at my hotel I was quite prepared to give him a 100 baht tip if he brought it up to my hotel room But.

  • Rockyroad
    Rockyroad

    Just the bottle, but it is the thought that counts.

Tipping is a personal choice. Not a fan of the practice but will give a little here and there. I gave a water bottle to a worker ona hot day.

  • Author
4 minutes ago, Rockyroad said:

Tipping is a personal choice. Not a fan of the practice but will give a little here and there. I gave a water bottle to a worker ona hot day.

In Thailand it is a choice anyway.

In the U.S. you must tip and tip well -- OR ELSE!

My situation is that for convenience I've come up with my own defined tipping policy for Grab Food drivers, but I found that for "human" factors, I don't stick to it. I found that interesting to realize.

1 minute ago, Jingthing said:

In Thailand it is a choice anyway.

In the U.S. you must tip and tip well -- OR ELSE!

My situation is that for convenience I've come up with my own defined tipping policy for Grab Food drivers, but I found that for "human" factors, I don't stick to it. I found that interesting to realize.

It is just easier to give them a round figure.

  • Author
7 minutes ago, Rockyroad said:

It is just easier to give them a round figure.

My standard tip for them is a round figure.

I pay by scan so just add it.

In situations with paying by cash, in Thailand it's common in many places to just round up and not expect change.

As far as the "guilt" factor yeah the drivers are paid for each delivery and don't really expect everyone to tip anything, but little doubt it's not enough considering the work and risks they take on bikes. Many people might say well get a better job, but what they're doing is a very useful job that benefits so many.

4 minutes ago, Jingthing said:

My standard tip for them is a round figure.

I pay by scan so just add it.

In situations with paying by cash, in Thailand it's common in many places to just round up and not expect change.

Yet many Thais will offer 5 baht change as tipping is not expected. The 1 and 2 baht coins are annoying and probably should be cancelled.

  • Author
1 minute ago, Rockyroad said:

Yet many Thais will offer 5 baht change as tipping is not expected. The 1 and 2 baht coins are annoying and probably should be cancelled.

Depends on the venue. No need to tip at all at shophouse type places but yes very common to just not ask for change as it's not polite otherwise. In my experience just putting down a few or 5 baht outside the round up situation is not usual among Thais. Isn't that more insulting than nothing, especially 1 or 2 baht?

34 minutes ago, Rockyroad said:

Tipping is a personal choice. Not a fan of the practice but will give a little here and there. I gave a water bottle to a worker ona hot day.

Full of cool water?

5 minutes ago, Jingthing said:

Depends on the venue. No need to tip at all at shophouse type places but yes very common to just not ask for change as it's not polite otherwise. In my experience just putting down a few or 5 baht outside the round up situation is not usual among Thais. Isn't that more insulting than nothing, especially 1 or 2 baht?

Grab drivers make 100 deliveries a day, 5bht tip from each customer probably makes 2-3x their wage. Not a bad tip IMHO.

  • Author

Anyway, I didn't intend for this to be about restaurant tipping, but it's related.

Waiters have always known if they're attractive and flirt with interested customers, they're getting better tips for the same or even worse service.

Is that fair? Does it matter?

I recall seeing a video about a waiter trick about touching customers and how that increases tips though I imagine that depends on the culture they're working in.

  • Popular Post
7 minutes ago, scorecard said:

Full of cool water?

Just the bottle, but it is the thought that counts.

  • Popular Post
9 minutes ago, BritManToo said:

Grab drivers make 100 deliveries a day, 5bht tip from each customer probably makes 2-3x their wage. Not a bad tip IMHO.

No way do they make 100 deliveries a day.

If each round trip was only 10 minutes, it would take over 16Hours to do 100 trips!

  • Popular Post

Grab drivers deliver multiple orders at once. They could do 100 in 8 to 10 hours. They could make 500 baht in tips if everyone is rounding up.

  • Popular Post
16 minutes ago, Rockyroad said:

Grab drivers deliver multiple orders at once. They could do 100 in 8 to 10 hours. They could make 500 baht in tips if everyone is rounding up.

That is a load of cobblers!

Do the maths!

  • Popular Post

I like to keep plenty of 50s and 20s handy for tips.

I regularly order from Tops, and those Grab riders have to travel all the way from Central mall to Bang Saray. That deserves a 50 baht tip from me, in addition to whatever fee they get from Tops.

Grab food orders are usually more local, so 40 baht is my usual tip. I never tip on the app as I don't trust that the rider will get it all.

When it comes to restaurant tips - big smiles make the dining experience more pleasant and get big tips (not flirting, just the impression that they are happy to be looking after us) . Of course, the type of restaurant influences the tip. 10% service added = usually no tip.

7 hours ago, Rockyroad said:

Grab drivers deliver multiple orders at once. They could do 100 in 8 to 10 hours. They could make 500 baht in tips if everyone is rounding up.

7 hours ago, Rockyroad said:

Grab drivers deliver multiple orders at once. They could do 100 in 8 to 10 hours. They could make 500 baht in tips if everyone is rounding up.

6 hours ago, scottiejohn said:

That is a load of cobblers!

Do the maths!

'rounding up'. But many customers pay online, the exact amount on their sreen with no mention of tipping anything, when they place an order, not a COD tansacion, so there's no rounding up.

Just now, scorecard said:

'rounding up'. But many customers pay online, the exact amount on their sreen at the time they place an order, with no mention of tipping anything. Not a COD transaction, so there's no rounding up.

  • Popular Post

I usually do tip but when I was in Pattaya two weeks ago late on a Sunday night , I ordered Subway at my hotel

I was quite prepared to give him a 100 baht tip if he brought it up to my hotel room

But...I could see he delivered it already

Expecting it to be at reception I walked down and enquired at the hotel reception , they said to me it looks like he has left my subway OUTSIDE by the hotel entrance door !!!

Needless to say he got a one star ,he was lucky I didn't write to the CEO and demand a refund !!!!

6 hours ago, chickenslegs said:

That deserves a 50 baht tip from me, in addition to whatever fee they get from Tops.

Oh how bloody generous, a lousy 50 baht tip !

Still as you don't work I can understand your frugality

6 hours ago, chickenslegs said:

I like to keep plenty of 50s and 20s handy for tips.

I regularly order from Tops, and those Grab riders have to travel all the way from Central mall to Bang Saray. That deserves a 50 baht tip from me, in addition to whatever fee they get from Tops.

Grab food orders are usually more local, so 40 baht is my usual tip. I never tip on the app as I don't trust that the rider will get it all.

When it comes to restaurant tips - big smiles make the dining experience more pleasant and get big tips (not flirting, just the impression that they are happy to be looking after us) . Of course, the type of restaurant influences the tip. 10% service added = usually no tip.

I live in Chiang Mai city. My family order food and drinks and other on line shopping very often. All of my family pay online at time of order with not one thought about what the driver gets.

I occasionally ordr food on line to be paid COD. I pay by K Bank scan when order arrives. I ask the driver If I can give him/her a tip by scan. Instant shock (and delight) at the mention of a tip.

If driver not set up to do that (most are) I give a cash tip. Always 50Baht. And I keep cash ready to pay the tip.

I've asked drivers how often they get paid a tip on top of the stated cost of the delivered item. Answer is usually 'first time'.

8 hours ago, BritManToo said:

Grab drivers make 100 deliveries a day, 5bht tip from each customer probably makes 2-3x their wage. Not a bad tip IMHO.

100 deliveries a day is impressive.

At an average of 10 mins per deilvery that is 16.6 hrs of solid non stop deliveries.

10 hours ago, Jingthing said:

This pattern has been going on for a long time but it just hit me tonight.

With Grab food, I generally always tip and always the same standard base tip (Thai style not based on the total bill in any way).

I would be shot for tipping that in the U.S. but here over half the time I get a sincere thank you indicating most people tip less or nothing.

Very very rarely a driver performs so poorly and/or communicating very rudely on the app, that I give nothing, but that isn't the story here.

Fairly often the driver does something that I feel is deserving of a little ding. Such things as rude communication, going to the wrong place when my location is very easy and clear, obviously doing multiple deliveries before mine meaning cold food, oh heck, maybe they stopped for a dump who knows etc. Or perhaps just a very quick job as near my place and no waiting at the restaurant.

Still more than adequate for Thailand so the drivers wouldn't even know they're being dinged.

Rarely the service is so amazing that I go over my standard but that is rare as the service is rarely remarkably amazing.

HOWEVER, tonight I was about to do my minor ding based on sub par performance when the driver arrived and the driver was a homely woman. Not an athletic specimen, not a butch lesbian, but as I said a good tempered humble rather clumsy homely woman.

So in response to something superficial rather than the service, I did NOT ding the tip.

So it now occurs to me this is a pattern.

I have more sympathy to such women drivers (doing a job that is mostly male), sickly looking old men (sad they still have to do such work), and wait for it -- cute young men especially if they talk sweetly.

Flirting isn't really in the cards with delivery as it is with waiters in restaurants though.

Does that make me a bad person?
Is this discrimination?

Well I can see that some people might think so, but I don't really give a damn.

So now waiting for the replies saying that they are 100 percent objective and fair in their tipping behavior and all business related transactions. Well people can say lots of things online but are they true, and are they even conscious of what they might be doing that isn't fully fair?

They don't expect you to tip, they don't tip themselves when they order food on these apps. Systematic tipping is an American thing.

27 minutes ago, Ralf001 said:

100 deliveries a day is impressive.

At an average of 10 mins per deilvery that is 16.6 hrs of solid non stop deliveries.

100 deliveries per day is impossible. The best ones probably average 4 deliveries per hour. An average income of 20 baht per delivery means 80 per hour. A 10-hour shift will bring them 800 but that's probably on a good day. Most probably make half that, 400, 6 days per week = approx. 10k per month.

  • Author
7 minutes ago, rattlesnake said:

They don't expect you to tip, they don't tip themselves when they order food on these apps. Systematic tipping is an American thing.

I do tip but not American style

I agree that most people don't tip Grab drivers.

4 minutes ago, Jingthing said:

I do tip but not American style

I agree that most people don't tip Grab drivers.

I will tip when they make an effort, for example if it is raining but the driver still delivers on time, then I will gladly give them a 20 baht tip (which is what they get on average for a delivery). But systematic tipping? No. And it's very important to understand that they don't expect it, and probably aren't even grateful for it. IMO it just fuels the notion that farangs have money to waste. Just my opinion of course.

  • Author
1 hour ago, Ralf001 said:

100 deliveries a day is impressive.

At an average of 10 mins per deilvery that is 16.6 hrs of solid non stop deliveries.

Yeah in my experience it's not rare for them to reach the restaurant after driving 15 minutes and then needing to wait another 15 minutes for the food to be ready. Yes, they deserve some kind of tip for that. There is no day they do 100 in a day.

  • Author

Anyway, the original intention of this topic was not to be a debate about tipping in general.

Unless a service charge is added on automatically, in Thailand we have the choice of how to tip or to tip at all.

The intention was a realization of a bit of internal inconsistency, some might call it hypocrisy, in my self imposed tipping policy for Grab food drivers.

That I don't stick to it for arguably non objective reasons, "human factors" as I'm calling them.

In other words not strictly about the service but the policy adjusted based on the perception of who the person is.

Is that a bad thing? Well maybe.

Favoring a sickly old man feels like a good thing, but giving special breaks to people just because they're comely is not the stuff of saints.

If a person changed their tipping behavior based on the race of the worker, that would clearly be racism. Happily I don't do that.

33 minutes ago, Jingthing said:

Anyway, the original intention of this topic was not to be a debate about tipping in general.

Unless a service charge is added on automatically, in Thailand we have the choice of how to tip or to tip at all.

The intention was a realization of a bit of internal inconsistency, some might call it hypocrisy, in my self imposed tipping policy for Grab food drivers.

That I don't stick to it for arguably non objective reasons, "human factors" as I'm calling them.

In other words not strictly about the service but the policy adjusted based on the perception of who the person is.

Is that a bad thing? Well maybe.

Favoring a sickly old man feels like a good thing, but giving special breaks to people just because they're comely is not the stuff of saints.

If a person changed their tipping behavior based on the race of the worker, that would clearly be racism. Happily I don't do that.

Not tipping a woman seems like sexism.

They charge way more than necessary to begin with, no reason at all to tip these drivers. They earn better than your average 7/11 worker or anything else. In Vietnam you can still get a grab delivery for barely 10-15 baht.

To not even start about the fact that they nowadays mix multi orders at once and not give a sht if your food arrives half cold on top. Since when are we supposed to tip to make them earn 20-30K delivering food on a bike. Do you tip your hospital nurses and 7/11 counter workers too? They barely earn 14,000 baht a month i most cases.

Tipping comes from the fked american culture, where they legally allowed to underpay their workers to let customers fix it with tips. Grab drivers are the last to be underpaid relatively to what they do, in all jobs.

People their reasoning to tip is so illogical. In fact it is proven by countless studies that people do that to feel good themselves in reality. In many cases it is even offensive with foreigners doing it to locals, as they basically say, here is a tip because you earn fk all, your job sucs.

Sure if you order from the most remote possible shop and a guy drives all the way in time on top, i'd give 10-20 extra for the gas, but even that is a mindfck as grab charges you accordingly. Despite what we think the algo will ensure he earns stable with e.g. his next orders being nearby etc etc. There is no need for human interference anymore.

  • Author
8 minutes ago, Rockyroad said:

Not tipping a woman seems like sexism.

Yeah it would be.

The example I gave was of a driver who's level of service I would normally ding back a tip but then when I saw the worker was a homely woman, I decided not to give my standard tip.

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