I received this text from the bank: "To prevent the suspension of transactions through your account, the bank requests your cooperation in updating your personal information by 31 July 2026 via the application or by visiting any branch with your passport. The bank apologises if you have already done so. Thank you for your time and we look forward to serving you soon." The problem is that i am out of the country till 12 June. If I update my information when I get back, there's no risk of my account being frozen, and I have until the end of July, right?

Edited May 25May 25 by Adrian78

Why don't you do it through the app ?

1 minute ago, NE1 said:

Why don't you do it through the app ?

I don't use it.

there's no risk of my account being frozen, and I have until the end of July, right?

According to the email you have until the last day of July this year.

6 minutes ago, novacova said:

According to the email you have until the last day of July this year.

I will go anyway when i back, around 10 June.

14 minutes ago, NE1 said:

Why don't you do it through the app ?

AFAIK you have to do it in person.

In my case they wanted to copy my latest rental agreement.

13 minutes ago, Adrian78 said:

I don't use it.

Then you will have to go to the IO personally with all your paperwork and do whatever they say.

Why do you not use the app. Thousands of us do quite successfully, and safely.

1 minute ago, hotandsticky said:

AFAIK you have to do it in person.

In my case they wanted to copy my latest rental agreement.

Copies can be sent via email.

I live in the house I paid to have built, in my partner's name. My rental agreement lives in my pants! 555

I did apply for a TM30 as if I were her about 8 years ago, Never been asked for it except at Extension time.

Edited May 25May 25 by wil iam not

10 minutes ago, Adrian78 said:

I will go anyway when i back, around 10 June.

Don’t worry about it, you’ll be fine.

Which bank is this?

2 hours ago, hotandsticky said:

AFAIK you have to do it in person.

But they told him he could use the app.
I wonder if it Is still the matching up of phone numbers to account thing , I don't know when that ended.

2 hours ago, Adrian78 said:

I received this text from the bank: "To prevent the suspension of transactions through your account, the bank requests your cooperation in updating your personal information by 31 July 2026 via the application or by visiting any branch with your passport. The bank apologises if you have already done so. Thank you for your time and we look forward to serving you soon." The problem is that i am out of the country till 12 June. If I update my information when I get back, there's no risk of my account being frozen, and I have until the end of July, right?

Which bank?