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Problems With American Express Thailand?


jennscoot

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Hello.

I'm wondering if anyone else has had any problems dealing with American Express Thailand? Particularly, if anyone has been able to resolve them successfully or can recommend any avenues for complaints. The misinformation and lack of service I've received has been 'amazing'...it's like butting my head against a brick wall! Just today, in my most recent email from them, they told me that the customer service representative I've been dealing with over the past two or three months 'hasn't worked for Amex for many years'! That is, their customer service reps use fake identities and email addresses when dealing with customers...but I won't bore you with the details.

If you have something to share, I'd like to hear from you.

Jen

[email protected]

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Hello.

I'm wondering if anyone else has had any problems dealing with American Express Thailand? Particularly, if anyone has been able to resolve them successfully or can recommend any avenues for complaints. The misinformation and lack of service I've received has been 'amazing'...it's like butting my head against a brick wall! Just today, in my most recent email from them, they told me that the customer service representative I've been dealing with over the past two or three months 'hasn't worked for Amex for many years'! That is, their customer service reps use fake identities and email addresses when dealing with customers...but I won't bore you with the details.

If you have something to share, I'd like to hear from you.

Jen

[email protected]

Ill PM you with the email address of an expat AMEX Th employeee who can help you.

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