Skype Users...

[CarlBkk]

Does anyone else use a Skype In number for business here? My customers are complaining that it rings about 20 times before I answer, but I only hear it ring 3 times before picking up.

I guess it must be the connection times between the UK number, internet and my laptop (and sometimes diverted to my mobile), but it's definitely too long and customers are putting the phone down before I know they've called.

Anyone else have the same problem? Are there any workarounds or alternatives? Vonage maybe?

[sumrit]

Does anyone else use a Skype In number for business here? My customers are complaining that it rings about 20 times before I answer, but I only hear it ring 3 times before picking up.

I guess it must be the connection times between the UK number, internet and my laptop (and sometimes diverted to my mobile), but it's definitely too long and customers are putting the phone down before I know they've called.

Anyone else have the same problem? Are there any workarounds or alternatives? Vonage maybe?

Hi, I've just sat in front of my computer here in Chonburi and phoned my UK Skype number on my Thai mobile and it rang straight away, no delays at all. I've checked it two or three times before like this when my mother said she couldn't get through and it always worked properly. With my mother it turned out that although my Skype number is a Birmingham number because I'm in Thailand she thought she had to add the Thai international code first. She still can't understand how she can phone Birmingham and talk to me here, but then she is 84, bless her.

Try it yourself.

[Guest Reimar]

Skype calls didn't go via the Skype servers, they using P2P Network.

If you call an UK Mobile no. from Thailand and the phone is in Thailand, there isn't (nearly) any delay. But if you call from the UK to that phone it will have delays if the phone is at time of call in Thailand. That's what's happen to you sumrit.

Only messages going via a Skype server and would be stored there for to keep the history and copy. That's why you can "replay" chat conversations.

Cheers.

[sumrit]

Skype calls didn't go via the Skype servers, they using P2P Network.

If you call an UK Mobile no. from Thailand and the phone is in Thailand, there isn't (nearly) any delay. But if you call from the UK to that phone it will have delays if the phone is at time of call in Thailand. That's what's happen to you sumrit.

Only messages going via a Skype server and would be stored there for to keep the history and copy. That's why you can "replay" chat conversations.

Cheers.

I didn't call a UK mobile number from Thailand I called a Birmingham, UK number (from my Thai mobile in Thailand) which is a standard UK landline number issued by Skype as my Skype number for people in the UK to contact me, that call is then transfered to my Skype account on my PC in Thailand. So my call must have gone from my mobile in Thailand via the normal telecom system to the Birmingham, UK exchange then transfered to Skype to be sent to my PC (which is in Thailand) via Skypes P2P system. The point I was trying to make was that (1) there was no appreciable delay in making the connection and (2) as I heard the first ring in my mobile it also rang on my Skype page, there wasn't any delay where the caller (my mobile) would hear the phone ringing for up to twenty rings before it connected to my Skype as carlbkk said his customers were experiencing.

Sorry if my previous post was confusing.

[Guest Reimar]

Skype calls didn't go via the Skype servers, they using P2P Network.

If you call an UK Mobile no. from Thailand and the phone is in Thailand, there isn't (nearly) any delay. But if you call from the UK to that phone it will have delays if the phone is at time of call in Thailand. That's what's happen to you sumrit.

Only messages going via a Skype server and would be stored there for to keep the history and copy. That's why you can "replay" chat conversations.

Cheers.

I didn't call a UK mobile number from Thailand I called a Birmingham, UK number (from my Thai mobile in Thailand) which is a standard UK landline number issued by Skype as my Skype number for people in the UK to contact me, that call is then transfered to my Skype account on my PC in Thailand. So my call must have gone from my mobile in Thailand via the normal telecom system to the Birmingham, UK exchange then transfered to Skype to be sent to my PC (which is in Thailand) via Skypes P2P system. The point I was trying to make was that (1) there was no appreciable delay in making the connection and (2) as I heard the first ring in my mobile it also rang on my Skype page, there wasn't any delay where the caller (my mobile) would hear the phone ringing for up to twenty rings before it connected to my Skype as carlbkk said his customers were experiencing.

Sorry if my previous post was confusing.

OK let make it clear:

1. you call a UK Skype No. from your Thai Mobile, located in Thailand: Right?

2. the call was going via Thai Telecom to UK to exchange to the Skype Network: Right?

3. the 1. ring you listen on your PC was at (nearly) same time as in your Mobile: Right?

That is depend on the Internet connection at that time. If the connection is very good, no delay, if bad a longer delay! But the delay is at that time while connecting via the Thai Telecom to Skype UK but that you wouldn't realize because the 1. rinings signal will go on way AFTER the the Telecom connection is build. If the call go to your PC, there will be normal not a delay becaus your PC is running and registered with Skype UK because you use the same Username you registered with your Skype number.

But you and me, we don't jnow what is the Hardware installation and Setup in the office of CarlBkk!

One thing where will be an delay for sure is if CarlBkk use and PABX system for Skype. There will be an delay too if the Network is assigned to run with DHCP, means automatic IP assign for connected PC's. And I think that's the fact!

If the PC's in his office having static IP's, NAT need to be enabled on router and there must be a "clear" Port forwarding programmed. It's depend on the Network, the amount of connected PC's, the Model of Router and so on, how many so named Virtual Servers you can setup in the system.

And there we go, eache of the "waypoints" is a delay!

Without to know the structure of the Network in the office of CarlBkk it's difficult if not impossible to give an right answer.

Cheers.

[sumrit]

Skype calls didn't go via the Skype servers, they using P2P Network.

If you call an UK Mobile no. from Thailand and the phone is in Thailand, there isn't (nearly) any delay. But if you call from the UK to that phone it will have delays if the phone is at time of call in Thailand. That's what's happen to you sumrit.

Only messages going via a Skype server and would be stored there for to keep the history and copy. That's why you can "replay" chat conversations.

Cheers.

I didn't call a UK mobile number from Thailand I called a Birmingham, UK number (from my Thai mobile in Thailand) which is a standard UK landline number issued by Skype as my Skype number for people in the UK to contact me, that call is then transfered to my Skype account on my PC in Thailand. So my call must have gone from my mobile in Thailand via the normal telecom system to the Birmingham, UK exchange then transfered to Skype to be sent to my PC (which is in Thailand) via Skypes P2P system. The point I was trying to make was that (1) there was no appreciable delay in making the connection and (2) as I heard the first ring in my mobile it also rang on my Skype page, there wasn't any delay where the caller (my mobile) would hear the phone ringing for up to twenty rings before it connected to my Skype as carlbkk said his customers were experiencing.

Sorry if my previous post was confusing.

OK let make it clear:

1. you call a UK Skype No. from your Thai Mobile, located in Thailand: Right?

2. the call was going via Thai Telecom to UK to exchange to the Skype Network: Right?

3. the 1. ring you listen on your PC was at (nearly) same time as in your Mobile: Right?

That is depend on the Internet connection at that time. If the connection is very good, no delay, if bad a longer delay! But the delay is at that time while connecting via the Thai Telecom to Skype UK but that you wouldn't realize because the 1. rinings signal will go on way AFTER the the Telecom connection is build. If the call go to your PC, there will be normal not a delay becaus your PC is running and registered with Skype UK because you use the same Username you registered with your Skype number.

But you and me, we don't jnow what is the Hardware installation and Setup in the office of CarlBkk!

One thing where will be an delay for sure is if CarlBkk use and PABX system for Skype. There will be an delay too if the Network is assigned to run with DHCP, means automatic IP assign for connected PC's. And I think that's the fact!

If the PC's in his office having static IP's, NAT need to be enabled on router and there must be a "clear" Port forwarding programmed. It's depend on the Network, the amount of connected PC's, the Model of Router and so on, how many so named Virtual Servers you can setup in the system.

And there we go, eache of the "waypoints" is a delay!

Without to know the structure of the Network in the office of CarlBkk it's difficult if not impossible to give an right answer.

Cheers.

You've got it right for me now. What I was suggesting to Carlbkk was if he calls his Skype number from his Thai mobile the same as I did he could check for any delays in the system he is using and point out to him it can be connected without any delays with the right set up.

Cheers.

[Guest Reimar]

You've got it right for me now. What I was suggesting to Carlbkk was if he calls his Skype number from his Thai mobile the same as I did he could check for any delays in the system he is using and point out to him it can be connected without any delays with the right set up.

Cheers.

But to first he should check without to be connected to his Network, best way at home. After that he can compare with his network and than start to find the real setup.

Cheers.

[CarlBkk]

Thanks guys, I operate from a new laptop using True high speed in Bangkok. Connection is pretty reliable but Skype sound is not (echoes, delays, interference often). Customers always use a UK landline to call my 0208 Skype-In number.

I think what I'll do is forward Skype to my Thai mobile with 1 second ringing, close down the laptop, then ask someone in UK to call my Skype In number to test how long this process takes.

[Guest Reimar]

Thanks guys, I operate from a new laptop using True high speed in Bangkok. Connection is pretty reliable but Skype sound is not (echoes, delays, interference often). Customers always use a UK landline to call my 0208 Skype-In number.

I think what I'll do is forward Skype to my Thai mobile with 1 second ringing, close down the laptop, then ask someone in UK to call my Skype In number to test how long this process takes.

Are you using wireless connection? Sounds like that. But it could be the Modem/Routre as well, special if you use an Modem/Router you was getting from TRUE!!

I had this a few days ago with the system of an Friend. His wife like to call to the Phillipines (she's phillipina) every day for an hour or so and the connection with Skype was terrible: echos, inteerferences and so on. He was using the TRUE modem Billion. I changed that one to an TPLink, which i took with me for testing, programmed the modem and viola: everything ok, no any more problems. That's now 2 weeks ago and the problems are gone.

Think about that and if you have an TRUE modem, you should change anyway because the TRUE modems having a TRUE modified Firmware which you can't change anymore and even not roll back. TRUE use that for to control the connection. If you use a "virgin" modem, TRUE can't control!

Cheers.

[CarlBkk]

Hi Reimar, that's useful information: I do have a True modem and it is wireless...although it's in the same room as my laptop. The modem is the Zyxel prestige 600. Normal internet connection is excellent, it's just Skype. If you think this is the cause of the problem, what replacement modem do you recommend and how much is it?? Many thanks.