How To Report Falsely Labeled Product?

[MRaina]

There is a company in Samui that sells Organic products, and that purported to sell an Organic Spirulina. This product, spirulina, was sold for 3600 baht per kilogram.

However, when we received the product, it was very low quality. It was said to come from a facility in Chiang Mai. But the product was not 100% pure, and is very gritty, and there can be seen to be additives or some other substance in the product like sand or clay. We checked with the facility in Chaing Mai, who said that the product is actually not Organic at all.

The company that sold it, said that they would provide certification instead of a refund, but never did either. They also returned a hostile email to an assistant after reminded to send the certification, and then refused to respond at all. It is only a sample, and not a big issue, but our concern is that others will come into contact with this company and falsely labeled products.

How can this company be reported or protect others from them?

[apetley]

I seem to remember reading some time ago that the government had set up some type of of consumer protection board, a government agency attached to the office of the Prime Minister.

Maybe worth contacting them.

[Maestro]

Duplicate of this topic. Closing this one.

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Maestro