Digitalbanana Posted January 20, 2010 Share Posted January 20, 2010 Bought a new Samsung HD (desktop) in Fortune that burnt out after 2 days use in an ext USB case ( a chip on the HD body overheated). The shop said to take it to hd makers service center downstairs, who say have to wait for replacement from Singapore... month passed by already and still waiting...lesson learned I guess! Link to comment Share on other sites More sharing options...
waza Posted January 20, 2010 Share Posted January 20, 2010 Hmmm, made in Thailand? Link to comment Share on other sites More sharing options...
paulfr Posted January 20, 2010 Share Posted January 20, 2010 (edited) You should have demanded a credit or a replacement immediately. I assume it is likely you did this already but .............. Try looking for the Samsung Service Center in Bangkok rather than some repair place at Fortune Town. Also call Samsung Offices in Bangkok for their advice. Have your documentation in order too; sales receipt, warranty card Edited January 20, 2010 by paulfr Link to comment Share on other sites More sharing options...
lopburi3 Posted January 21, 2010 Share Posted January 21, 2010 I have a Samsung refrigerator and Samsung Thailand did not have a replacement door switch (does not operate properly without) and had to order from Singapore - tech said a week - office said a month. Tech was right; thankfully. But a week without an operating refrigerator is not what I would call good service. Link to comment Share on other sites More sharing options...
powderpuff Posted January 21, 2010 Share Posted January 21, 2010 Next time buy Seagate. Link to comment Share on other sites More sharing options...
Spoonman Posted January 21, 2010 Share Posted January 21, 2010 Next time buy Seagate. Has Seagate fixed all the issues that has been plagueing them for the past few years ?? Link to comment Share on other sites More sharing options...
webfact Posted January 21, 2010 Share Posted January 21, 2010 I am running 4 Seagate in my PC. 1 month, 3 and 4 years. Never had a problem Link to comment Share on other sites More sharing options...
jmac Posted January 21, 2010 Share Posted January 21, 2010 Bought a PC with 2 500gb seagates. Both failed within 6 months. 1 month to get replacements. Link to comment Share on other sites More sharing options...
spacemunk Posted January 21, 2010 Share Posted January 21, 2010 bought Seagate failed in 3mths bought WD failed in 1mth Link to comment Share on other sites More sharing options...
hawthorne Posted January 21, 2010 Share Posted January 21, 2010 last month my one tb Samsung died. The machine is about 1 1/2 yrs old. Contacted some boards and found out that HP computers with Samsung have been having this problem. I have all sorts of externals and never a problem except for one I knocked off the desk. My new HD will be Seagate. Tiger**** has some cheap prices so when in the states next month I will bring it back. My prefered externals are WD. Link to comment Share on other sites More sharing options...
Thanh-BKK Posted January 21, 2010 Share Posted January 21, 2010 Hi. I had a year-old Maxtor fail and had to send it to Singapore myself (was bought in Germany, Thai service center didn't cover it). Got a replacement after roughly one month. Next to fail was a four-week-old Seagate. Warranty was refused (!) with the remark "you must have dropped it". There was a scratch on the side which happened when putting it into the bay inside the PC case..... Next (and so far last) to fail for me personally was a Western Digital, also about a year old. Got a replacement on-the-spot in Pathip, 20 minutes waiting for a check of the old drive. Guess what i'll be buying in the future..? Kind regards...... Thanh Link to comment Share on other sites More sharing options...
Digitalbanana Posted January 22, 2010 Author Share Posted January 22, 2010 You should have demanded a credit or a replacement immediately.I assume it is likely you did this already but .............. Try looking for the Samsung Service Center in Bangkok rather than some repair place at Fortune Town. Also call Samsung Offices in Bangkok for their advice. Have your documentation in order too; sales receipt, warranty card Yes, I wanted to but the seller was a Mom and Pop shop in Fortune who directed us to Samsung Repair center (also in Fortune). The wife is handling it as I'm busy but Samsung policy is to replace HD free of charge and they give you a receipt, that has to be renewed every 30 days until the replacement comes in and we pick it! We are coming up to renewal time and I am simply going to avoid Samsung products and but another hard disc as the run around is astonishing. YMMV! Link to comment Share on other sites More sharing options...
sleepyjohn Posted January 22, 2010 Share Posted January 22, 2010 Seagate has a whole range which Apple has acknowledged as potentially faulty and will replace for free at any reasonable age. Link to comment Share on other sites More sharing options...
paulfr Posted January 22, 2010 Share Posted January 22, 2010 You should have demanded a credit or a replacement immediately.I assume it is likely you did this already but .............. Try looking for the Samsung Service Center in Bangkok rather than some repair place at Fortune Town. Also call Samsung Offices in Bangkok for their advice. Have your documentation in order too; sales receipt, warranty card Yes, I wanted to but the seller was a Mom and Pop shop in Fortune who directed us to Samsung Repair center (also in Fortune). The wife is handling it as I'm busy but Samsung policy is to replace HD free of charge and they give you a receipt, that has to be renewed every 30 days until the replacement comes in and we pick it! We are coming up to renewal time and I am simply going to avoid Samsung products and but another hard disc as the run around is astonishing. YMMV! This is very frustrating I would think. They must have more of these drives on site as inventory for the next sale. So why would they make YOU wait a month or more when there are replacements sitting on shelves a few hundred feet away ?? Clearly the inventory can have one less unit without hurting sales. CRAZY This is Thailand. Grrrrrrrrrrrrrrrrrrr Link to comment Share on other sites More sharing options...
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