Ford Canceled My Warrenty

[Kered]

]

I suggest that you contact Ford headquarters in the USA and lodge as complaint against Ford Thailand with a full explanation, I have found that some multi nationals do respond and will take action to protect their reputation.

This is someone thinking beyond borders and how I would handle it too if it had to come to that.. But sincerely in a real case scenario which this is not apparently, I doubt very much if it would come to that..

you would by a truck secondhand on auction without service/warranty docs, avoid needed scheduled services reported to warranty system for 50k km and then complain to Ford USA when you find out your truck has no warranty 2 years old? I am sure you would recieve a full explanation;)

According to the original post this vehicle was bought from a dealer, no mention of auction. Please enlighten me on the details of the purchase. If this was not bought from an authorised dealer then the scenario is different.

Scroll back up to post #132 and click on the links supplied in that post.

Thanks.....From the earlier posting:

'I would like to find an english version for mine as well. I get tired of going to the dealer and asking him about silly service questions.

But they are always very kind and extend excellent service for me. And they know i bought the truck at an auction. They even joke about it with me.

Gary '

No wonder he has a problem

[PattayaParent]

Hi

I think its normal everywhere in the world that you have your car serviced with Ford (if you buy a Ford) yes? no?

Pretty obvious when the car is still under warranty.

[WarpSpeed]

So, as stated by many here it isn't Fords fault or their warranty policy which was the OP in question, end of story..... Nor was his "service" being properly up kept so the question still stands as to whether or not under the proper maintenance and circumstances the warranty would be void..

You still don't get it, do you? That depends on where you woke up this morning

Which country?

No, you don't get it. Just because you woke up in Thailand doesn't mean you have to roll over and be an ignorant door mat...I've been told by ignorant farangs, Thai's a even lawyers alike of all the things that you couldn't do in Thailand and yet I've still found out that that wasn't true by taking it to the powers that be instead of the ignorant drone masses who simply follow obscure orders or take NO, mai me or mai dai for an answer..

There are simple rules for what is needed to be done to keep warranty on vehicles on Thailand, and would you believe it, there is a different set of rules for what is needed to be done in the US. And you have a problem understanding that.

There is a rule that state that we must drive on the left side of the road in Thailand, there is another rule stating that you drive on the right side of the road in the US. Do you have a problem understanding that rule too?

No I DON'T!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!You have a problem understanding that not everyone places the same limitations on themselves that you apparently do!! End of...... You think you're the exclusive rules maker interpretor in Thailand?? I've spent my life finding ways to work within the rules and gain an advantage and this is no different and much smarter people then you have told me the rules said blah blah blah and I still found ways to work around perceived obstacles through sheer determination, investigation, research and ingenuity. But you just keep on going through life restricting yourself it seems to suit you and the world needs your types..

[WarpSpeed]

you would by a truck secondhand on auction without service/warranty docs, avoid needed scheduled services reported to warranty system for 50k km and then complain to Ford USA when you find out your truck has no warranty 2 years old? I am sure you would recieve a full explanation;)

Is that what you read??? What about the highlighted portion above?? Christ! I thought English was the predominant language on this forum?

Edit: I'll concede, I guess, if one tried really hard you could twist that to mean what you posted but really it should be clear that my meaning was that if the vehicle was new as stated in the OP and properly maintained according to warranty albeit maybe another mechanic or self maintained with documents then the warranty should be unaffected. Especially something unrelated from the actual engine such as an A/C motor which in real terms should operate well past the warranty period without issue.. Is that clear enough now? And people wonder why I have to post a lengthy dissertation much of the time..

There are a lot of ifs suddenly...

And the answer is very simple; it depends on in which country you have bought this imaginary vehicle.

You are not being clear enough; state in which country you have bought the vehicle and the question can be answered

No "if's" in the suggested context only the ones you like to pretend are there and oh! BTW English is not your native language is it?

[JohnLeech]

.I've been told by ignorant farangs, Thai's a even lawyers alike of all the things that you couldn't do in Thailand and yet I've still found out that that wasn't true by taking it to the powers that be instead of the ignorant drone masses who simply follow obscure orders or take NO, mai me or mai dai for an answer..

So you keep saying (" I've spent my life finding ways to work within the rules and gain an advantage and this is no different and much smarter people then you have told me the rules said blah blah blah and I still found ways to work around perceived obstacles through sheer determination, investigation, research and ingenuity.").

Beyond buying land in my own name I haven't found anything in Thailand that I couldn't reasonably do without any major problem (I don't want to drive a bus and I don't think I have any right to a vote) and, possibly wrongly, I imagine that applies to the vast majority of people living here.

No need for a "lengthy dissertation" of how, but maybe you could give some specific examples of just what you have managed to achieve by "taking it to the powers that be" and finding "ways to work around perceived obstacles through sheer determination, investigation, research and ingenuity" that the rest of us mere mortals have been unable to do without any of that.

Maybe not .......

[WarpSpeed]

No of course I won't it's no ones business but my own and needs do qualifications to make it factual... No one want's to listen anyway only ridicule so why should I offer any suggestions just to have more ridicule by those who supposedly know better?

[JohnLeech]

....... No one want's to listen anyway .......

Finally - something we can agree on!

[MikeyIdea]

you would by a truck secondhand on auction without service/warranty docs, avoid needed scheduled services reported to warranty system for 50k km and then complain to Ford USA when you find out your truck has no warranty 2 years old? I am sure you would recieve a full explanation;)

Is that what you read??? What about the highlighted portion above?? Christ! I thought English was the predominant language on this forum?

Edit: I'll concede, I guess, if one tried really hard you could twist that to mean what you posted but really it should be clear that my meaning was that if the vehicle was new as stated in the OP and properly maintained according to warranty albeit maybe another mechanic or self maintained with documents then the warranty should be unaffected. Especially something unrelated from the actual engine such as an A/C motor which in real terms should operate well past the warranty period without issue.. Is that clear enough now? And people wonder why I have to post a lengthy dissertation much of the time..

There are a lot of ifs suddenly...

And the answer is very simple; it depends on in which country you have bought this imaginary vehicle.

You are not being clear enough; state in which country you have bought the vehicle and the question can be answered

No "if's" in the suggested context only the ones you like to pretend are there and oh! BTW English is not your native language is it?

I suppose you posted because you want an answer and if you want one, then you have to clarify becauce you leave out important information making the question impossible to answer

You are not being clear enough; state in which country you have bought the vehicle and the question can be answered

[Deeral]

Yep! thanks

[VocalNeal]

No one want's to listen anyway only ridicule......

No one has mentioned that the GCE Examination Board should cancelled the OP's English "O" level

[VocalNeal]

Finally- something we can ALL agree on ! ]

Mine's a Beer Lao

[WarpSpeed]

Perfect example of how the mindless sheep follow the Shepard. That's ok, up to you if you like to remain ignorant and in denial of it, ignorance is bliss, have a beer....

[VocalNeal]

Perfect example of how the mindless sheep follow the Shepard. That's ok, up to you if you like to remain ignorant and in denial of it, ignorance is bliss, have a beer....

Warp,

Difficult to follow the Shepard he was an astronaut. Sometimes I can be as serious as the next guy and while I agree this is not that forum named after a door made of exotic hardwood after a while some threads get a bit obtuse at that point the levity starts.

[kartman]

Do you mean the field with a Buffalo in it ?.

[garyk]

One guy brought up a point. I bought the truck at an auction. It was only a few months old. Just like new.

I took it to the dealer where it was bought and had it serviced out by the dealer.

He said there would be no porblem with the warrenty and gave me the list of things he did and charged me accordinly.

Now I have gone to another Ford dealer in Chiang mai. And offically complained about the decision of the Ford dealer who cancled my warrenty.

They looked at my papers and said they would call Ford.

One week later I went back because i had not heard from them, and they said Ford was reinstating my warrenty.

I asked why the warrenty had been canceled in the first place. They would not tell me.

I had the truck completely serviced after that at the dealer in Chiang mai. To make sure I would have no further problems.

I also asked them if it was ok to have the oil changed elsewhere and keep the reciepts again.

NO PROBLEM was there answer. Just keep the reciepts???

So problem solved and warrenty is restored. But I think all further oil changes will be at the Ford house if i can find one.

I travel alot and mant times i am in a rural area that does not have a dealer.

This is still really strange to me. I have never heard of such. And reading this post. I cannot believe the thing you have to do in other countrys.

It is like if you buy there product you are married to them for life??? Very strange.

Here is the form that I gave the Ford dealer in Chiang mai. Trying to get my warrenty reinstated.

Thailand warrenty -- Quote:

You new car comes with peace of mind When you take delivery of your new Ford, you receive a comprehensive warranty to ensure you enjoy confident motoring.

Our warranty protects your car for up to three years from the moment of delivery.

To begin with, your Ford warranty covers you for one year with unlimited mileage. From then on, Ford Protect will safeguard you for another two years or a total of up to 60,000 miles, whichever passes first. (Remember, the 60,000 mile limit includes the mileage you covered in your first year of ownership.)

So if any part of your car requires repair or replacement during this period, as a result of a manufacturing defect, the work will be done free of charge by a Ford Authorised Repairer.

There are also separate warranties to cover paintwork, corrosion, repaired or replaced parts and premature wear and tear.

The cover continues even if you sell your Ford, too. (This is very important for buying a used car.)

---------------------------------------------------------------------

In addition, you receive a year’s free Ford Assistance, which gives you access to round-the-clock help at home as well as roadside repair, recovery and rescue throughout Europe, 24/7.

You can also extend your Warranty for another two years, provided you do so within 12 months of registering your new vehicle, or before it’s done 20,000 miles.

If you’d like to see a detailed description of what your Ford Warranty covers, use the ‘What’s Covered’ tab.

End Quote:

This is exactly the way the warrenty is in the states. I would be very surprised if it changes from country to country??

I want to tell you again. My problem had nothing to do with the engin or oil changes??? In Thailand what ever they want to do they do. It is not the manafacturer it is the dealers. They are a joke in my opinion. Not all are. But some are for sure.

Just a heads up on the warrenty.

[JohnLeech]

It sounded fishy to me ....

The only thing " fishy" about this entire thread is that garyk's latest post tells a totally different story to his first and subsequent posts. Not only about whether it was "new" or bought at auction, or where it was serviced, what service records there were, etc, but far more importantly what Ford actually did.

In his first post he stated that " i called ford and they said. The dealer turned me in for lack of maintence and that voided my warrenty." That clearly NEVER HAPPENED - he took it to one dealer, they told him that the warranty was invalid, and he then did NOTHING other than whinge and bleat here until he went to another Ford dealer who checked with Ford and re-instated the warranty. End of story.

NO "unconscionable wrong"s, no "unscrupulous dealership"s, no big corporation riding roughshod over the little guy, and certainly no "determined, independent thinker"s - in fact very little sign of any thinking at all, apart from a couple of posters thinking up totally irrelevant ways of knocking Thailand in general (and their "girlfirends" in particular), bashing "big corporations", boasting about their driving skills, and boasting about how they either "usually get a few thousand dollars a year back from companies that haven't lived up to their promises" or achieve what the rest of us "mindless sheep" are unable to by "taking it to the powers that be" and finding "ways to work around perceived obstacles through sheer determination, investigation, research and ingenuity". Unfortunately when asked for specifics their "score" is a resoundng ZERO.

"Clearly there's a lesson to be learned by some here" ........ very clearly.

[soundman]

I have removed some [recent] posts.

Please stop the personal bickering & post in a civil manner.

[katabeachbum]

Rather impressed by Ford LOS if they accept warranty claims on a 50-60k km vehicle their authorised service partners have not serviced.

[MikeyIdea]

Rather impressed by Ford LOS if they accept warranty claims on a 50-60k km vehicle their authorised service partners have not serviced.

Not impressed but surprised rather. It should be pointed out that Japanese and European brands do not by default accept this. While European brands *may* be pushed into accepting it, I doubt that any kind of intimidation will make any Japanese brand accept it

[WarpSpeed]

I have removed some [recent] posts.

Please stop the personal bickering & post in a civil manner.

Yes of course, the instigating post however remains.....Very predictable...It's a wonder why anybody ever takes their time to post here just to be flamed and deleted...Reconsidering that myself..

[JohnLeech]

Rather impressed by Ford LOS if they accept warranty claims on a 50-60k km vehicle their authorised service partners have not serviced.

Not impressed but surprised rather. It should be pointed out that Japanese and European brands do not by default accept this. While European brands *may* be pushed into accepting it, I doubt that any kind of intimidation will make any Japanese brand accept it

I think its only fair to the Japanese (and really all brands) that the story of what actually happened, who serviced what, etc, is so contradictory and blurred that it is impossible to tell what really happened - as such, on second thoughts, I don't think there is any lesson to be learnt here (at least as far as companies and warranties are concerned).