3Bb Internet Woes

[Ratsima]

Beginning this morning I'm not able to access certain web sites via 3BB Internet unless I use a proxy or VPN. It's a strange collection of inaccessible sites that includes thaivisa.com, comics.com, and others. I was unable to download today's edition of the Bangkok Post to the app on my iPad using 3BB, but I was able to download it using a DTAC Edge cellular data connection. On some sites the site itself loads, but many of the images, backgrounds and some CSS elements do not.

I have spoken to a few other 3BB customers in my area (Korat) and they confirm having similar problems.

I suppose it's silly to ask, as anyone else having similar problems will not be able to read this post, but, anyone not using 3BB having Internet trouble today?

[latelyo]

Same problems in Surin with 3BB, cannot open for example these sites

http://www.thaivisa.com/forum/

http://microsoft.co.th/

Using a DTAC can open every website.

Edited February 19, 2011 by latelyo

[Ratsima]

^Thanks. Helpful to know.

[BillR]

same in phuket and in particular access to servers in singapore which includes thaivisa

[mightyharriss]

I have had the same problem today... I can access ebay for my work, but am unable to login... This is affecting my business as I can not answer their questions.

3BB are #*%$ing muppets

[RKASA]

If your not getting a message from the government that it is blocked then it may be just a dns problem. If they time out and are not found it is because the dns server has lost the translated address. try open dns or others.

[Ratsima]

If your not getting a message from the government that it is blocked then it may be just a dns problem. If they time out and are not found it is because the dns server has lost the translated address. try open dns or others.

Definitely not a DNS problem:

Bleach:desktop mnewman$ dig comics.com

; <<>> DiG 9.6.0-APPLE-P2 <<>> comics.com
;; global options: +cmd
;; Got answer:
;; ->>HEADER<<- opcode: QUERY, status: NOERROR, id: 34983
;; flags: qr rd ra; QUERY: 1, ANSWER: 1, AUTHORITY: 0, ADDITIONAL: 0

;; QUESTION SECTION:
;comics.com.			IN	A

;; ANSWER SECTION:
comics.com.		582	IN	A	174.143.159.74

;; Query time: 50 msec
;; SERVER: 192.168.0.10#53(192.168.0.10)
;; WHEN: Sat Feb 19 18:57:13 2011
;; MSG SIZE  rcvd: 44

I use dnsmasq on my router and have it set up to use the supplied DNS servers as well as OpenDNS and Google's DNS servers.

[mightyharriss]

I also tried other dns servers and this is not the case. exactly the same problem

[Tywais]

Others are reporting the same problem, including myself, in the Chiang Mai forum.

At least for me, by using an open caching proxy server (not to be confused with an anonymous proxy server) the problem seems to have gone away. Also tried switching to OpenDNS and flushing dns cache with no luck, but the above is working at the moment.

[nikster]

I've recently solved all my 3BB problems by installing a TOT line. Works well.

[Jumbo chilli]

I have been getting "Error 101 (net::ERR_CONNECTION_RESET): Unknown error" since this morning.

Web pages load, but search(including thaivisa.com)) returns above error.

Cannot do any search or update web-page.

Jay from Chiangmai.

[Tywais]

I have been getting "Error 101 (net::ERR_CONNECTION_RESET): Unknown error" since this morning.

I was receiving those on IE 8. Normally I use FF and just got empty pages until I implemented the caching proxy server. Just tested IE on the Microsoft site that the OP shows. Get a failed connection. Enabled the caching proxy, problem gone. Repeatable, toggling it off no response, back on - normal.

[robblok]

Same problem here. Tried an other DNS and so on.

[Ratsima]

Anyone called 3BB customer service yet, or is that a hopeless pursuit?

[latelyo]

Anyone called 3BB customer service yet, or is that a hopeless pursuit?

Yes, they promised to check what is the problem...

We call them again today.

[Ratsima]

We just called 3BB customer support. They went through the usual reboot the modem/router reset the port routine. When that didn't work they passed the problem up to technicians. Technician just called back. I think she understands the problem, but it was very difficult for me to explain to her. She seemed to understand when I told her that everything works fine if I use a proxy, but that many sites fail if I do not. We'll see.

[BillR]

problem still exists with 3bb in phuket.

[mightyharriss]

problem still exists with 3bb in phuket.

My wife found this.... seems 3BB are not paying people which is affecting the customers service...

http://translate.google.co.th/translate?sl=th&tl=en&js=n&prev=_t&hl=th&ie=UTF-8&layout=2&eotf=1&u=http%3A%2F%2Fwww.thairath.co.th%2Fcontent%2Ftech%2F147823

not a perfect translation as always but you get the general idea

[Ratsima]

This is really a different issue, but it does show what disarray the company is in.

I seem to recall that a few years ago I discovered that 3BB's predecessor, Maxnet, was using the Squid Proxy in order to enforce government bans on certain sites. A misconfiguration of Squid could cause the problems that we are seeing now.

Edit: I should add that the 3BB technician called me back to ask what proxy I was using. She copied it down and said she'd get back to me. That was about three hours ago.

At least they acknowledge that they have a problem.

Edited February 20, 2011 by Ratsima

[scotsman]

I found a web site with Anonymous proxy and just entered the web page in the url and it works very well try it http://zend2.com/

Regards

Scotsman

[MikeCNX]

Same in Chiang Mai, still connection errors on thaivisa/forum or news.bbc.co.uk and various other sites.

Can get here on forum indirectly.

Using TOR now to get around these weird things.

Called customer support and they are going to call me back.....not.

[Ratsima]

Safari can’t open the page “http://www.microsoft.com/thailand” because the server unexpectedly dropped the connection. This sometimes occurs when the server is busy. Wait for a few minutes, and then try again.

Safari can’t open the page “http://www.bbc.co.uk/news/” because the server unexpectedly dropped the connection. This sometimes occurs when the server is busy. Wait for a few minutes, and then try again

Safari can’t open the page “http://www.thaivisa.com/forum/” because the server unexpectedly dropped the connection. This sometimes occurs when the server is busy. Wait for a few minutes, and then try again.

The weird thing is that all of these web sites work at the root level. In other words:

http://www.bbc.co.uk/ - works

-but-

http://www.bbc.co.uk/news/ - doesn't work

Edited February 20, 2011 by Ratsima

[mightyharriss]

Safari can't open the page "http://www.microsoft.com/thailand" because the server unexpectedly dropped the connection. This sometimes occurs when the server is busy. Wait for a few minutes, and then try again.

Safari can't open the page "http://www.bbc.co.uk/news/" because the server unexpectedly dropped the connection. This sometimes occurs when the server is busy. Wait for a few minutes, and then try again

Safari can't open the page "http://www.thaivisa.com/forum/" because the server unexpectedly dropped the connection. This sometimes occurs when the server is busy. Wait for a few minutes, and then try again.

The weird thing is that all of these web sites work at the root level. In other words:

http://www.bbc.co.uk/ - works

-but-

http://www.bbc.co.uk/news/ - doesn't work

exactly the same here... It really does not make sense... I'm cancelling tomorrow this is unacceptable

[Nawak]

What is strange to me is everything works fine in the evening but is a nightmare during the day.

I couldn't even open the TV forum and other websites all the day, but now, 8:40 PM everything is fast. I've tried many browsers with the same results.

[grrr]

It's always good to find out it's not just me. I've noticed degraded connectivity for the last few days, and tonight, many sites give me:

• Safari: Safari can’t open the page “http://whatever” because the server unexpectedly dropped the connection. This sometimes occurs when the server is busy. Wait for a few minutes, and then try again.
  
• Chrome: The webpage at http://whatever might be temporarily down or it may have moved permanently to a new web address. Error 101 (net::ERR_CONNECTION_RESET): Unknown error.
  
• Firefox: The connection to the server was reset while the page was loading.
  

Some sites work, some don't. All work via VPN.

[Tywais]

Some sites work, some don't. All work via VPN.

I find that when the page error shows up hit CTRL+F5 key combination to reload the page and it will come up. For example, the Microsoft Thailand link in the OP. Came up as an empty page with FF, then CTRL+F5 loaded fine. Bit of a nuisance for sure. Using a different caching proxy server has helped reduce those failures quite a bit though.

[Jimbo]

3BB in Korat. Absolutely no problem. :jap:

[Bluebell]

3BB in Samui same problems as described in other locations.

If access via VPN then all sites fine.

[Tywais]

From reading the various posts/topics about this problem it does appear to be a major problem with one or more of their caching proxy servers (http proxies). That would explain why VPN works (for me also) and if I use an alternate http proxy it works.

Also, ran a test on torrent downloads. Started a 380 MB torrent download and it averaged between 4Mbps - 5Mbps download and finished quickly. Torrents don't got through a http proxy server.

Perhaps someone should contact them and send them the links to the 3 topics on the problem to them.

[Ratsima]

3BB in Korat. Absolutely no problem. :jap:

Please post the first three numbers of your IP address: nnn.nnn.nnn.xxx