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Help Requested Please - Possible Virus?

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Hi,

I am turning to you good people for some help. I was delighted with the results from a previous problem a few months ago and could really do with some help again.

First and foremost, let me give you a brief history of my problems.

I own a couple of PTC sites and have been managing them, without any problems, for a few months now. Recently, the host server was under DDos attack (it is located in USA) and during the attack period I was getting a message that read "This Site has been Suspended" which is usually the message displayed when someone has not paid their Bill or exceeded bandwidth. However, while I was seeing this message others (members) were able to access the sites and carry on as normal.

After a few days of suffering this it all just went away - UNTIL yesterday.

At around 16:00 Thai time one of the sites reset all of the click counts, showed a drop in member numbers, fewer payouts and the recently installed Forum had vanished. The other site displayed "Account Suspended" again. (I am happy to provide links for the sites, but do not want to post here as it could be taken as advetising). Once again, members of the sites were able to access as normal.

After going beserk at the Hosting people they told me to:

1. Clear the Cache

2. Run ipconfig/flushdns

3. Reboot router

I did all of these and earlier today everything was back to normal for 10 minutes, and then all went pear shaped yet again.

Furthermore, if I try and click a link in an email the following message has started to appear: "The operation has been canceled due to restrictions in effect on this computer. Please contact system administrator". This has just started happening today, and is a little bit like the previous problem that I had a few months ago.

Has anyone got any thoughts or ideas about this please. Any help will be appreciated.

Just a few facts about me/system.

Located in Thailand

I use 3BB as my ISP

Have been using Chrome as my browser, but problem still persistes when trying Firefox and IE8.

Thanks in anticipation.

  • Author

Since you suspect a virus / trojan / worm which AV software are you using?

Sorry for the late reply, but problem has escalated to not being able to access several sites. TV being one of them - intermittently.

I use McAfee AV. I have spent the last 2 days online with their Tech Support. We have Uninstalled and Reinstalled the package and they have run several diagnostics, but "claim" it is not their problem. Scans that they started showed no virus.

However, I now suspect that it might be my Router causing the problem. If I use the "Reset" button on the box the sites are fine for a few minutes, but as soon as I refresh the pages they revert to the problems described. 3BB are due to visit me tomorrow (we will see LOL).

My neighbour can access the sites (correct versions) but I cannot. The more I think about it the more I am convinced that it is a Router problem.

I will let you know the outcome.

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