hathairatk Posted January 20, 2012 Share Posted January 20, 2012 Good morning/ Excuse my ignorance, but I frequently access a share site in the UK which I have been using the last approx 2 years, but yesterday and today, for some reason, it appears that this site has been blocked or whatever. The site is www.iii.co.uk and my service provider is True. Any technical persons out there that can help me? Thank you. Link to comment Share on other sites More sharing options...
AyG Posted January 20, 2012 Share Posted January 20, 2012 Site is up and running. Why do you think it's blocked? What happens when you try to access it? Link to comment Share on other sites More sharing options...
NanLaew Posted January 20, 2012 Share Posted January 20, 2012 The interactive investor site loads up ok for me. Maybe clear your browser cache and/or try another browser. Link to comment Share on other sites More sharing options...
hathairatk Posted January 21, 2012 Author Share Posted January 21, 2012 Thanks guys but how do I clear browsers cache? Running Windows 7 Home Premium IE9, which I have been using for some time and had no problems accessing the site until two days ago. Internet Explorer cannot display the webpage What you can try: Diagnose Connection Problems More information<ID id="moreInformation">More information</ID> Link to comment Share on other sites More sharing options...
WilliaminBKK Posted January 21, 2012 Share Posted January 21, 2012 Go to your Start Button - bottom left Click Control Panel Click Network and Internet Internet Options - Click Delete History and Cookies Browsing History - Click Delete ( click the box to delete on exit - for future use ) Check all the boxes, Temp Internet Files, Passwords etc Hit Delete It will take a few seconds to minutes depending how much stuff you have in there. Hope this helps, good luck. Link to comment Share on other sites More sharing options...
hathairatk Posted January 21, 2012 Author Share Posted January 21, 2012 Thanks for your assistance guys but, Have cleared the browsers cache and also tried another browser but still unable to access this site. Very strange. Any other possible solutions you may have would be appreciated. ps Another financial site I have just tried to load is www.lse.co.uk but with the same problem. I have been trying many websites this morning and all OK apart from the above two sites. Link to comment Share on other sites More sharing options...
Darrel Posted January 21, 2012 Share Posted January 21, 2012 Typical DNS/routing problem, probably caused by your ISP being flaky. Restart your modem/router. If that doesnt help you can try changing your DNS settings to 8.8.8.8 (Google DNS) and 208.67.222.222 (OpenDNS). http://www.sevenforums.com/tutorials/15037-dns-addressing-how-change-windows-7-a.html If that doesnt work put the DNS settings back to "auto". Link to comment Share on other sites More sharing options...
terryq Posted January 21, 2012 Share Posted January 21, 2012 (edited) Get the same thing for the two sites you mention plus http://www.nirsoft.net/ which is how I noticed it this time. Should also say I'm on True 10/1 DOCSIS) Sites just time out, waiting for (site name).... then come up with "problem loading" and "the connection was reset", agree seems like DNS prob but changing to Google, open or advantage DNS's make no difference. Also clearing caches, using different browser also doesn't help. To check if there was some weird fault my end even tried a new portable download of Iron (chrome) browser (ie no user settings history or caches) and then restored an image a few days old, same problem. Tethering a phone as modem (AIS) and all is well with original browser (Firefox). Called True and not surprised that they were not much (any) help. This has happened before, every couple of months, and has corrected itself after a few days. Looks like a True routing problem but cannot see a way to work around, Any other ideas ?? Edited January 21, 2012 by terryq Link to comment Share on other sites More sharing options...
AyG Posted January 21, 2012 Share Posted January 21, 2012 Try going to http://213.178.144.194 - this is a direct link to the site. If this works, then it's definitely a DNS problem and will probably fix itself in a few hours. If it doesn't work, then it's something else. Link to comment Share on other sites More sharing options...
terryq Posted January 21, 2012 Share Posted January 21, 2012 Times out same as using domain name. Link to comment Share on other sites More sharing options...
AyG Posted January 21, 2012 Share Posted January 21, 2012 Next thing to try is doing a traceroute to www.iii.co.uk. I haven't used Microsoft Windows for many years, but if things haven't changed, start a DOS session and type tracert www.iii.co.uk then post the results here. That will show where the connection is failing. Link to comment Share on other sites More sharing options...
terryq Posted January 21, 2012 Share Posted January 21, 2012 Trace to iii.co.uk and nirsoft.net below I've not used iii.co.uk site before, was mentioned by op but nirsoft was working 2-3 days ago. sorry about formatting Link to comment Share on other sites More sharing options...
AyG Posted January 21, 2012 Share Posted January 21, 2012 Hmmm. The ip address 217.20.44.193 appears to be down/invalid. Unfortunately a reverse DNS look-up doesn't reveal who owns the ip address concerned. This looks like a network configuration error - probably by Telecity Group. Link to comment Share on other sites More sharing options...
tombkk Posted January 21, 2012 Share Posted January 21, 2012 Good morning/Excuse my ignorance, but I frequently access a share site in the UK which I have been using the last approx 2 years, but yesterday and today, for some reason, it appears that this site has been blocked or whatever. The site is www.iii.co.uk and my service provider is True. Any technical persons out there that can help me? Thank you. FWIW the site timed out on my iPhone, so I don't think it's your browser. My ISP is True, too. Link to comment Share on other sites More sharing options...
Darrel Posted January 21, 2012 Share Posted January 21, 2012 If typing the IP address doesnt work either then it will be their crappy routing, and there is probably nothing you can do about it apart from using a VPN/proxy or waiting for them to fix it. Link to comment Share on other sites More sharing options...
urandom Posted January 21, 2012 Share Posted January 21, 2012 Hmmm. The ip address 217.20.44.193 appears to be down/invalid. Unfortunately a reverse DNS look-up doesn't reveal who owns the ip address concerned. This looks like a network configuration error - probably by Telecity Group. host is up, most likely some crashed service... root@blackout:~# nmap -sS -O 217.20.44.193 Starting Nmap 5.51 ( http://nmap.org ) at 2012-01-21 18:57 ICT Nmap scan report for 217.20.44.193 Host is up (0.15s latency). Not shown: 994 closed ports PORT STATE SERVICE 22/tcp filtered ssh 23/tcp filtered telnet 25/tcp filtered smtp 49/tcp filtered tacacs 80/tcp open http 2222/tcp filtered EtherNet/IP-1 OS fingerprint not ideal because: Didn't receive UDP response. Please try again with -sSU No OS matches for host OS detection performed. Please report any incorrect results at http://nmap.org/submit/ . Nmap done: 1 IP address (1 host up) scanned in 50.75 seconds Link to comment Share on other sites More sharing options...
Pib Posted January 21, 2012 Share Posted January 21, 2012 Get the same thing for the two sites you mention plus http://www.nirsoft.net/ which is how I noticed it this time. Should also say I'm on True 10/1 DOCSIS) Sites just time out, waiting for (site name).... then come up with "problem loading" and "the connection was reset", agree seems like DNS prob but changing to Google, open or advantage DNS's make no difference. Also clearing caches, using different browser also doesn't help. To check if there was some weird fault my end even tried a new portable download of Iron (chrome) browser (ie no user settings history or caches) and then restored an image a few days old, same problem. Tethering a phone as modem (AIS) and all is well with original browser (Firefox). Called True and not surprised that they were not much (any) help. This has happened before, every couple of months, and has corrected itself after a few days. Looks like a True routing problem but cannot see a way to work around, Any other ideas ?? I can access all three sites...they pull up no problem. I'm in Bangkok on True cable 20Mb/2Mb DOCSIS. Link to comment Share on other sites More sharing options...
japkoo Posted January 22, 2012 Share Posted January 22, 2012 Good morning/Excuse my ignorance, but I frequently access a share site in the UK which I have been using the last approx 2 years, but yesterday and today, for some reason, it appears that this site has been blocked or whatever. The site is www.iii.co.uk and my service provider is True. Any technical persons out there that can help me? Thank you. FWIW the site timed out on my iPhone, so I don't think it's your browser. My ISP is True, too. The site timed out on my True windows 7 and mac. HOWEVER, it worked on my AIS 3G connection. True may be up to something fishy. Link to comment Share on other sites More sharing options...
japkoo Posted January 22, 2012 Share Posted January 22, 2012 Other sites I can't access include supportforums.blackberry.com and forums.crackberry.com. Link to comment Share on other sites More sharing options...
silsburyhill Posted January 23, 2012 Share Posted January 23, 2012 I cant load any sites, email accounts, twitter, etc which require a log in. Again today This happened last Friday (and a couple of weeks ago). They all just come up 'page taking too long to load'. This is in Chrome, Firefox AND IE. So it's the DNS then? Link to comment Share on other sites More sharing options...
Darrel Posted January 23, 2012 Share Posted January 23, 2012 It is probably just some routing problem affecting some data that is needed by those sites (possibly to do with SSL). Link to comment Share on other sites More sharing options...
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