"true High Speed" Vs "true Ultra High Speed" Unsatisfied With Cat Hinet

[matbkk]

Dear All,

I am actually using CAT Hinet Shdsl 2M Down and 2M Up Package.

The quality of service is getting worster and worster...

I am using videoconferencing with Europe daily and I need a stable line 512/512

I am considering switching to True despite my very bad experience 8 years ago.

1. What is the difference between "True High Speed" and "True Ultra High Speed" ?

2. Shall I consider the Fiber line of CAT ?

3. Any other good ISP ? My budget is 5000 a month ?

Thanks by advance for your replies,

Mat

[RandomSand]

1. True have three technologies. Cable, ADSL and VDSL. Packages with speeds exceeding those of ADSL are marketed as "ultra".

2. Essentially CAT fibre is the same connection you have now once your packets leave Thailand. It's unlikely that the congestion is local so changing to fibre won't fix anything. If there is a local problem then CAT should be able to fix it... did you contact them ?

3. 3BB are offering 30:3 FTTH however CAT have more international link diversity.

Also; consider that the congestion might be on the remote end.

Edited April 17, 2013 by RandomSand

[matbkk]

Thanks for your kind reply.

Actually it is more complicated than expected (as usual),

My building is located in what I call "central bangkok" on soi Langsuan despite this location:

1. True

THe max speed that they can offer is 12/1M. I can't accept it as 1M upload is too low.

2. 3BB

This area is not covered yet fot optic fiber so they are supposed to call me back with 3-4 months when they will be ready.

Of course I will call them back.

I have an additionnal question for 3BB they have home and business packages. Is there any differences excepted the prices ?

3. CAT

I am still checking with them they are not from far away the best customer service.

Do you know if there are some Business ISP like very expensive but with a reliable service ? Appart from Leased Line....

BTW how much will cost a 3/3M leased line ?

Mat

[RandomSand]

Here's my suggestions:

- Could you use a web-cam with a lower resolution ?

- Did you contact CAT and try to resolve it ?

- You were getting enough capacity before and now the service has degraded ,,,Do you know what has changed ?

- Are you sure it's not the other end with a bad connection ?

- Did you contact the teleconferencing software company and have them troubleshoot things ?

- How much bandwidth do they say you must have available ?

- Does the latency effect things ?

- Regarding the above; is the socket TCP or UDP ?

- Regarding the above; If TCP; is delayed TCP Ack causing buffering ?

- Regarding the above; Are you able to assign QOS bit flags to your uploads ?

- Regarding the above; Will ISP honour such flags ?

If you have issues with the latterly mentioned technical details, then more bandwidth might not solve it, but ironing out the gremlins *might*. If you need a networking specialist... try; http://www.freelancer.com/

You can also try these people: http://www.proen.co.th/

and: MPLS broker with access to tier-1 transit networks... or you could go direct - perhaps the only way to access these services when in this part of the world - read this: http://www.pccwglobal.com/images/stories/brochures/MPLS_VPN.pdf

Edited April 22, 2013 by RandomSand

[nikster]

How about TOT fiber in your area? Might be worth a try. 2M/2M is ridiculous, it's 2013 and 3BB is offering fiber at 30/3 for 1200 baht right now in Chiang Mai.

That said connections to Europe are iffy, I think they're the slowest anywhere.

I am getting way better quality with Google Hangout vs Skype. Unfortunately it's kind of odd to use as it's a browser plug-in. But the quality and speed was way better than what I was getting at Skype. Not sure why. I had a perfect connection to Germany but that was at work over a CAT business package line (not sure what package).

Using a fiber service removes a lot of the problems associated with DSL, like bad phone lines, a perennial problem in Thailand where somchai screws with the lines on a daily basis.

[RandomSand]

Anyone know the pricing on TOT Fibre plans ?

[matbkk]

Here's my suggestions:

- Could you use a web-cam with a lower resolution ? No but when i cal I can set the speed of connexion most of the time it is ok in 512kbps

- Did you contact CAT and try to resolve it ? I did but they are not helping at all.

- You were getting enough capacity before and now the service has degraded ,,,Do you know what has changed ? It depends of the day or the time sometime I can have a good line sometime not. But I did not notice a special day or time.

- Are you sure it's not the other end with a bad connection ? No they are fine.

- Did you contact the teleconferencing software company and have them troubleshoot things ? Yes they said it is the line.

- How much bandwidth do they say you must have available ? if you have a stable line of 256kbps it should be ok but the line must be very stable.

- Does the latency effect things ? Of course if the latency is bad the conference will be terrible.

- Regarding the above; is the socket TCP or UDP ? Both
- Regarding the above; If TCP; is delayed TCP Ack causing buffering ? don't get it
- Regarding the above; Are you able to assign QOS bit flags to your uploads ? Yes I did
- Regarding the above; Will ISP honour such flags ? don't get it

If you have issues with the latterly mentioned technical details, then more bandwidth might not solve it, but ironing out the gremlins *might*. If you need a networking specialist... try; http://www.freelancer.com/

You can also try these people: http://www.proen.co.th/
and: MPLS broker with access to tier-1 transit networks... or you could go direct - perhaps the only way to access these services when in this part of the world - read this: http://www.pccwglobal.com/images/stories/brochures/MPLS_VPN.pdf

I have checked all of the above the problem comes from the the network.

MPLS Broker: it create a VPN between 2 points ? Example Bangkok to Paris ? Edited April 23, 2013 by matbkk

[matbkk]

Anyone know the pricing on TOT Fibre plans ?

Nope... I cannot even get TOT fibre in Langsuan which is located about 200m from their head office...

Some of my staff live in CHantaburi and he has TOT Fibre...

I don't get it...

[RandomSand]

Did you program your MTU in windows to match your connection ? (1492 bytes if using PPPoE on router)

[Chamezz]

How about TOT fiber in your area? Might be worth a try. 2M/2M is ridiculous, it's 2013 and 3BB is offering fiber at 30/3 for 1200 baht right now in Chiang Mai.

That said connections to Europe are iffy, I think they're the slowest anywhere.

I am getting way better quality with Google Hangout vs Skype. Unfortunately it's kind of odd to use as it's a browser plug-in. But the quality and speed was way better than what I was getting at Skype. Not sure why. I had a perfect connection to Germany but that was at work over a CAT business package line (not sure what package).

Using a fiber service removes a lot of the problems associated with DSL, like bad phone lines, a perennial problem in Thailand where somchai screws with the lines on a daily basis.

1200 THB for 30/3? ;O Are there any clausules, the reduced cost is only for X amount of months etc.?