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Bangkok i banking- problem adding new 3rd party account


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Any suggestions -

I have tried several times to add new 3rd party account in order to transfer money to that account.

Every time I receive the OTOP by SMS I enter that and the new account number in the relevant boxes on screen. And each occasion I get the error message that the two account numbers do not match. But they do!!

Any idea what the problem is?

At present I am in Australia so not able to call the bank.

Thanks in advance for suggestions

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