A viral social media post has triggered widespread criticism of operations at Bangkok’s Suvarnabhumi Airport after foreign passengers were reportedly left waiting between three and four hours at immigration. The post, published on July 11, showed video of immigration queues stretching for what the author claimed was around one kilometre, prompting fresh debate over the airport’s passenger management and ambitions to become a regional aviation hub. Get today's headlines by email The Facebook user sarcastically praised Airports of Thailand (AOT), writing that Suvarnabhumi had achieved the “longest queue in the world” and joking that if Skytrax or Guinness World Records recognised such a category, the airport would win ahead of Changi, Doha and Narita. The author added that they were fortunate to be a Thai citizen because they were able to pass through immigration quickly, while foreign travellers were left waiting for hours. After the post attracted significant attention online, the author updated it with what they described as a more serious explanation of the issues. They rejected claims that long queues were simply the result of stricter immigration screening, arguing that leading international airports maintain high security standards while processing passengers efficiently through modern technology. According to the post, lengthy queues reflected shortcomings in passenger throughput rather than stronger security. Picture courtesy of Manager Online The author also disputed suggestions that responsibility lay solely with the Immigration Bureau. They acknowledged that immigration officers may have been insufficient in number to keep all counters open but argued that AOT had also failed in managing passenger flow and available space. The post claimed queues overflowed into main walkways, blocking access to priority lanes and Thai passport channels, and stated that even Business and First Class passengers could not easily reach fast-track entrances because of congestion. The post further rejected arguments that the delays were unavoidable because several flights arrived during peak periods. The author said airports have access to flight schedules well in advance and should plan staffing levels accordingly to prevent bottlenecks. They argued that professional airport management should anticipate busy periods rather than ask passengers to accept extended waiting times. The Manager Online reported that the criticism concluded by stating that the comments were intended to encourage improvements rather than criticise Thailand itself. The author said experience travelling through other international airports demonstrated that better operational standards were achievable and argued that if Thailand wished to strengthen its position as an aviation hub and attract higher-quality visitors, back-end systems would need to meet international standards. AQOcMTeNSVxeZus9xEuYtUi2rSUv24S71OWd80UQruZbw6uXyFC5fEiTWRjnJmT20n8toiyfEsSVQK35qqN_IxYO3H7jWxrGM8XvehwT4Q.mp4 Join the discussion? 13 July 2026
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