webfact Posted October 1, 2013 Share Posted October 1, 2013 Insect leg found inside fruit bowl on Phuket flightImages posted by Magrood Baiwaeng on Pantip.com shows "insect leg" on the fruit bowl.PHUKET: -- Bangkok Airways has apologised after what is believed to be a large cockroach leg and other insect bits were found wrapped to a fruit bowl served to a passenger on a flight to Phuket.A Pantip.com user with the account name Magood Baiwaeng posted on Sept 23 that on a Bangkok Airways flight to Phuket on Sept 12 his wife's fruit bowl had a cockroach leg stuck on the outside edge under the plastic film wrap.He took and posted pictures of the dish, which also shows other insect bits on the side of the bowl.He said he sent an email complaint to the airline, which reacted swiftly with a formal apology from a senior official of the customer relations division.The airline gave his family three free domestic-travel tickets, which were delivered to his home along with a souvenir doll and a formal letter of apology.The Bangkok Post asked Thavatvong Thanasumitra, executive vice president of corporate planning at Bangkok Airways, and chairman of Bangkok Air Catering Co (BAC), which is the airline's catering firm under the Bangkok Airways group, for an explanation.Mr Thanavong said after looking at the picture he thought the insect leg was of some cricket species.It possibly entered through the packing area, or had stuck on the plastic film wrap in the packing process. The food handler who passed the fruit bowls had not reported any foreign objects.Quaity control staff were being questioned, he said.He said the company has an internal pest control programme with over 120 insect monitoring traps placed around food handling and equipment areas to monitor the cockroach problem. He said more than 20 traps were also placed in vehicles that transport food products."No cockroach has been detected in any trap so far," Mr Thanavong asserted.Most netizens commenting on the issue are quite impressed with the airline's response, but also said Bangkok Airways must improve health safety measures to ensure there is no repeat.-- Phuket News 2013-10-01 Link to comment Share on other sites More sharing options...
Popular Post hanno Posted October 1, 2013 Popular Post Share Posted October 1, 2013 Did they charge the passenger for the extra proteins? 10 Link to comment Share on other sites More sharing options...
Popular Post scapegoat Posted October 1, 2013 Popular Post Share Posted October 1, 2013 (edited) How much you want to bet that insect legs will now be "found" on many more flights? Edited October 1, 2013 by scapegoat 7 Link to comment Share on other sites More sharing options...
Popular Post Kerryd Posted October 1, 2013 Popular Post Share Posted October 1, 2013 Lol - and the family probably got off the plane and bought large helpings of assorted insects from a vendors cart outside of the airport ! Maybe the complaint was that it was only the leg stuck there, and they were shorted the rest of the insect ? 7 Link to comment Share on other sites More sharing options...
Popular Post chooka Posted October 1, 2013 Popular Post Share Posted October 1, 2013 Now that's the type of food Yingluk is talking about. None of that western crap on her overseas visits. 7 Link to comment Share on other sites More sharing options...
Popular Post NamKangMan Posted October 1, 2013 Popular Post Share Posted October 1, 2013 (edited) Why wasn't he sued for defamation? Isn't that how you make most negative publicity go away in Thailand? Edited October 1, 2013 by NamKangMan 4 Link to comment Share on other sites More sharing options...
annabel Posted October 1, 2013 Share Posted October 1, 2013 Ever fly on Biman Airlines ...?? ... I'll take an insect leg (dead ) on the outside of my bowl .... VERSUS coakcroaches running LIVE up and down my seat and armrests and then in my food that too!!! And when pointing this out to any and all of the stewardess get a response from all of = "Ouf!! Where the hell do you come from...? " and just totally ignore you like you are intolerable ,,, ! Same in India on the trains .... ! However there ... on the trains ... 1 tiny mouse will create havoc !... but Hundreds of coakroaches running up and down and all around ,,, umph!! What is therrre Baba but a sillly einsect ...?? Just meditate and all'll be fine baba !! 1 Link to comment Share on other sites More sharing options...
NamKangMan Posted October 1, 2013 Share Posted October 1, 2013 Ever fly on Biman Airlines ...?? ... I'll take an insect leg (dead ) on the outside of my bowl .... VERSUS coakcroaches running LIVE up and down my seat and armrests and then in my food that too!!! And when pointing this out to any and all of the stewardess get a response from all of = "Ouf!! Where the hell do you come from...? " and just totally ignore you like you are intolerable ,,, ! Same in India on the trains .... ! However there ... on the trains ... 1 tiny mouse will create havoc !... but Hundreds of coakroaches running up and down and all around ,,, umph!! What is therrre Baba but a sillly einsect ...?? Just meditate and all'll be fine baba !! As long as it takes off and lands, and I'm still in one piece - I'm happy. :) 2 Link to comment Share on other sites More sharing options...
Blindside Posted October 1, 2013 Share Posted October 1, 2013 That kind of thing is just not cricket! At first when I saw the headline I thought someone was pulling my leg. Bangkok Airways CEO's first thought was "its really going to kick off now". Link to comment Share on other sites More sharing options...
JoeThePoster Posted October 1, 2013 Share Posted October 1, 2013 Need a full investigation to find the rest of the insect. 1 Link to comment Share on other sites More sharing options...
needforspeed Posted October 2, 2013 Share Posted October 2, 2013 Rentokill was te expensive to do pestcontroll in their HACCP food production facility i guess. Can happen, ask infly crew to change your meal. Send e mail the the airline and done. next day the eat them deep fried Link to comment Share on other sites More sharing options...
Tywais Posted October 2, 2013 Share Posted October 2, 2013 Strange, I had these thoughts of the next pictures showing the bowl painted black. 1 Link to comment Share on other sites More sharing options...
Considered Opinion Posted October 2, 2013 Share Posted October 2, 2013 That kind of thing is just not cricket! At first when I saw the headline I thought someone was pulling my leg. Bangkok Airways CEO's first thought was "its really going to kick off now". Interesting to see how many whingers crawled all over this out of the woodwork and jumped all over it. My concern was that everyone else would want thier own after one passenger got licky, but the report doesn't say if that occured. 1 Link to comment Share on other sites More sharing options...
Popular Post JoePai Posted October 2, 2013 Popular Post Share Posted October 2, 2013 Well done to BKK Air for their quick response - nice to see. 4 Link to comment Share on other sites More sharing options...
Popular Post Andyfez Posted October 2, 2013 Popular Post Share Posted October 2, 2013 Is this really news? These things are bound to happen occasionally. These insects get everywhere! 4 Link to comment Share on other sites More sharing options...
IrishIvan Posted October 2, 2013 Share Posted October 2, 2013 Im surprised they dont serve insects on the bangkok - udon leg Sent from my GT-N7100 using Thaivisa Connect Thailand mobile app Link to comment Share on other sites More sharing options...
Docno Posted October 2, 2013 Share Posted October 2, 2013 Someone else had obviously ordered the 'Isaan meal' and it was sent to the wrong seat. [before you jump on me, I love Isaan and am quite partial to insects so long as they're dead and cooked]. 2 Link to comment Share on other sites More sharing options...
Hecate Posted October 2, 2013 Share Posted October 2, 2013 Pretty awful, but the airline responded appropriately. Bangkok Airways has a great freebie lounge in BKK. Free internet, free magazines, free snacks, free latte. I get there early and make sure I have an aisle seat. Nothing like that with AirAsia where even water costs extra! 1 Link to comment Share on other sites More sharing options...
NamKangMan Posted October 2, 2013 Share Posted October 2, 2013 That kind of thing is just not cricket! At first when I saw the headline I thought someone was pulling my leg. Bangkok Airways CEO's first thought was "its really going to kick off now". Well, it could have been a cricket's leg. :) Link to comment Share on other sites More sharing options...
Card Posted October 2, 2013 Share Posted October 2, 2013 That's what happens when you test airline food on animals, poor thing. 1 Link to comment Share on other sites More sharing options...
oldsailor35 Posted October 2, 2013 Share Posted October 2, 2013 Bangkok Air Stewardess...............Would like the chicken curry sir or the deep fried cockroach with rice. Link to comment Share on other sites More sharing options...
khunPer Posted October 2, 2013 Share Posted October 2, 2013 Three free domestic tickets for the family is a very nice gesture from Bangkok Air. Cockroaches is a common problem in areas with food and beer, not only in Thailand, I'll bet it has happend before somewhere around the World. Link to comment Share on other sites More sharing options...
hanno Posted October 2, 2013 Share Posted October 2, 2013 I think the airline reacted well. Let's be honest: this can and will happen. I have been working in hotels for 30 years and even the best procedures are not 100%. 2 Link to comment Share on other sites More sharing options...
Estrada Posted October 2, 2013 Share Posted October 2, 2013 This is nothing compared with Tesco-Lotus, Seacon Square, where there are many cockroaches and even rats running around. I wrote a complaint but nothing happened. If it was Tesco UK, the supermarket would have been closed immediately and fumigated. I have even seen a large rat run over the foot of a member of Tesco's Staff and they were not at all concerned. I was very ill after flying Bangkok Airways from Lampang last month and I put it down to the salad also. Link to comment Share on other sites More sharing options...
Docno Posted October 2, 2013 Share Posted October 2, 2013 This is life. A few years back I was staying at a 5-star brand-name hotel in Kuala Lumpur for a conference. In the hotel restaurant, I saw a largish cockroach scampering across a cheesecake so I alerted the restaurant manager. His response? He said something along the lines of "this happens whenever they spray the rooms... all the roaches come down here for a few days before they go back up". In his mind, that was sufficient 'explanation'. If I recall, they made a half-hearted attempted to find the critter... I think the cheesecake stayed put. At least this airline took the matter seriously... Link to comment Share on other sites More sharing options...
Johnnie99 Posted October 2, 2013 Share Posted October 2, 2013 Thailand - Kitchen of the World. Ahem. Link to comment Share on other sites More sharing options...
Card Posted October 2, 2013 Share Posted October 2, 2013 This is life. A few years back I was staying at a 5-star brand-name hotel in Kuala Lumpur for a conference. In the hotel restaurant, I saw a largish cockroach scampering across a cheesecake so I alerted the restaurant manager. His response? He said something along the lines of "this happens whenever they spray the rooms... all the roaches come down here for a few days before they go back up". In his mind, that was sufficient 'explanation'. If I recall, they made a half-hearted attempted to find the critter... I think the cheesecake stayed put. At least this airline took the matter seriously... then it is your responsibility to do something about it. Email the corporate headquarters, put a message in Tripadvisor etc. 1 Link to comment Share on other sites More sharing options...
MarkCyr Posted October 2, 2013 Share Posted October 2, 2013 Must have been packaged up in Issan. There must be a joke in this somewhere: On a flight to Udon Thani: Passenger: Stewardess, there's a cockroach leg in my fruitbowl. Stewardess: Shhhh! Keep it down, or everyone will want one! Link to comment Share on other sites More sharing options...
klauskunkel Posted October 2, 2013 Share Posted October 2, 2013 Mr Thanavong said after looking at the picture he thought the insect leg was of some cricket species. Ahh, the corporate planning guy is a closet insect scientist! Link to comment Share on other sites More sharing options...
hanno Posted October 2, 2013 Share Posted October 2, 2013 Thailand - Kitchen of the World. Ahem. Hmm, if I remember it is London that has the most rats per capita. Just saying...... Link to comment Share on other sites More sharing options...
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