Zonealarm/Trojan question

[evadgib]

Hi All,

After a skype call yesterday I noticed a warning from Zonealarm & duly followed their instructions re getting rid of it, however I am no longer able to access the net from that computer (samsung netbook/windows 7). I contact their online support & received a lengthy list of instructions which as yet haven't corrected the problem (I waiting until this morning as I knew it would take time).

Can anyone offer a quick fix?

Note: The offending file was marked "HEUR Trojan" by my ZA

I only use that computer for Skype & TV therefore i'm unlikely to lose anything.

ZA online support is currently offline (America) but i'll contact them again if need be.

I should add that my connection shows "limited access".

[evadgib]

<deleted post>

[Jiu-Jitsu]

System Restore

[evadgib]

Thanks. I've tried everything & failed miserably. Zonealarm online support is usually good but their ideas didn't work either. It's going into the shop tomorrow if I haven't managed to lob it discuss-like into the sea on the way there:)

(I've had some serious "Basil Fawlty" moments today!)

[Jiu-Jitsu]

No need to put it into the shop. What are you thinking? Worst case scenario, back up your data and run a factory restore. Couple of hours and you'll be back up and running after all updates. Problem solved.

What's the full model number of this machine?

[evadgib]

Thanks. Restore was the answer but I had my local shop do it as I wasn't getting anywhere. THB 350 well spent:)

[Chicog]

Don't you have any antivirus installed?

[evadgib]

Yes, Zone alarm picked up and neutralized the problem but i couldn't get online afterwards.