Thai Watsadu hardware diy

[DraxNet]

Apologies for the queuing you had to endure. Funnily enough, when I spoke to Baz earlier it was something I had already picked up on. There is a nasty habit of poor observation amongst some of my colleagues in terms of queues. There should always be 2-3+ stationed there but it's proving challenging to explain to them that just because there isn't a customer in front of you this minute does not mean you should walk away to start another job. There is a lot of pressure on them to fix pricing so the girls on checkout often feel bad when they appear to doing nothing when other staff are working. It's just a Thai thing that I will fix, so

because I completely understand how frustrating it is as a customer standing in a queue, so I apologise again for the wait.

[bazmlb]

the girls on checkout often feel bad when they appear to doing nothing

Back home people would fight over doing this job if there was nothing to do...

[PeterSmiles]

Sure, I can understand your perspective Peter. Let me explain a little:

1. We don't expect customers to go traipsing around to find prices to match on every sku in order to bring to us, that is not what I'm suggesting. As I highlighted I already have a process in place in order that we are already price competitive. To put this into perspective though I carry 117600 different sku's at last count, we so sometimes miss some in our comparison checks. For this I apologise and certainly from my store's perspective we will get better over time.

2. We don't need quotations, just some proof (people usually take a picture with their camera phone) in order to match. We however require some element of proof otherwise the process would be horrifically open to abuse by unscrupulous individuals.

3. Retailers (including us) quite often do buy back deals with the vendors. For example, the pump you highlight is discontinued from Mitsubishi. I only hazard a guess that GlobalHouse have bought up their discon'd stock, because it's never been in my range as a new store which means it's being withdrawn from other TWD's. This is the 100w version

ImageUploadedByThaivisa Connect Thailand1385794787.339020.jpg

We are doing a special on the 150w Mitsu pump though for B5130 which is a strong seller.

With regards to the ladder, Sanki are a partner brand with HH. (Same as we are with Giant King Kong and KanYong was with Siam Cement.) Just means we can't undercut them only, match but they will always drop their shelf price again against us. Ours is B2130 not B2730 though?

ImageUploadedByThaivisa Connect Thailand1385794838.119780.jpg

We do however have the identical ladder with same grade aluminium, dimensions, and spec that is our brand for B790 less than HH Sanki.

ImageUploadedByThaivisa Connect Thailand1385794863.916546.jpg

It just depends if brand or price is more important to you.

I'm drawing a blank with the Luckystar pump I'm afraid? Not a brand I can see us carrying here? We have this Luckypro automatic 250W pump at B1890 which compares favourably.

ImageUploadedByThaivisa Connect Thailand1385794891.981968.jpg

4. I guess the big thing is would you rather we didn't do the price matching at all? As it stands as far as I am aware we are the only retailer in this sector that does it, but if it's more hassle or confusion to the customer then I'll recommend we adopt a different strategy.

I'm not gonna turn this thread into a bickering fight, so this will be my last contribution, as I have already made clear from my first post that I'm not interested in returning to TWD again because if I'm looking for 3 specific articles and they are each at a 25 - 30 % premium to the other stores in the same area then I've lost my interest.

By the way, I also rarely buy anything at Homeworks since my experience is that they apply the same business practice.

- Now regarding the Mitsubishi 85 Watt pump I don't know if that is discontinued, since it was available at HwH, Rayong home ceramic, Global house and TWD Rayong that day.

And the 150 Watt is elsewhere 5000 Baht by the way

http://www.sripiboon.com/product-en-96649-529940-Pump+MITSUBISHI+WP+155Q3+++150+W.html

- The Sanki ladder I'm talking about is not like the ladder in your picture. It's called the I-ladder which means that it is 7' in A-position, but can be extended to 14' in I position.

Brand is not important to me, but the only similar ladder i found so far was the house brand from Homepro and it also was more expensive.TWD have the same ladder as in the picture below at 2730 Baht as opposed to 1880 Baht at HwH.

- I can not make anything about the picture of the Lucky pro pump you post, but I thing the Lucky pro is yellow or red color, while the lucky star pump is blue and available in TWD Rayong.

[OMGImInPattaya]

To Mr. Farang manager...may we know your name so we know who to ask for if we have a question or problem? Also, what are your store hours and do you have an in-house coffee shop and ice cream stand like Boonthavorn?

Thanks for your input on the forum and good luck with the new store.

Edited November 30, 2013 by OMGImInPattaya

[Beardog]

Nice you can answer quickly to the posts Drax & you being from England is just as well as from the U.S. Having someone that speaks the common tongue of most of the foreigners here is a +++ situation. & I think that your price match is a great Idea . we use the same in the states. As long as it is the same item & can be verified somehow is an admirable quality rarely ever seen in LOS. And I am a realist. I don't expect a Thai company to have everything I need but nice to have some competition for the other guys! I went in Friday & it wasn't that busy I got right in to the register. But all business's take a bit to Iron out the kinks when it opens. Welcome!

[DraxNet]

No worries Peter, I'm not trying to sway anyone's shopping decisions; I respect your decision to shop elsewhere, as a consumer that's your prerogative.

'OMG', my name is Toby. Store opening hours are 7:30am - 7pm. Yes, there is a cafe (with a proper heartstarter espresso I can personally recommend), and also a juice bar. However, we don't have an ice-cream vendor unfortunately. We will however have in the next month or so an air conditioned restaurant.

"No, I work here and my wife is English. I don't want a pingpong show and I'm *not* Russian."

[OMGImInPattaya]

No worries Peter, I'm not trying to sway anyone's shopping decisions; I respect your decision to shop elsewhere, as a consumer that's your prerogative.

'OMG', my name is Toby. Store opening hours are 7:30am - 7pm. Yes, there is a cafe (with a proper heartstarter espresso I can personally recommend), and also a juice bar. However, we don't have an ice-cream vendor unfortunately. We will however have in the next month or so an air conditioned restaurant.

"No, I work here and my wife is English. I don't want a pingpong show and I'm *not* Russian."

Cowabunga dude (not sure the UK English translation...maybe "here, here good fellow."

Sounds like it's going to be a nice place to kill some time looking at hardware porn (don't worry...buying stuff too).

[OMGImInPattaya]

Had a chance to visit Thai Wasuda this morning. First impression is the place is huge...wear comfortable walking shoes as its maybe 2-3 times the floor space of HomePro. It's not that they have 2-3 times the stuff...just that its more spread out, with wider isles and such. Compared to the other major DIY stores in town, Wasuda compares favorably in that some departments definitely have more selection...like they stock things like hoists and winches that I've not seen elsewhere. It's also more of a pure hardware store, as they don't have an appliance department (except small things like irons and toasters and such). I compared prices on some tools and plumbing supplies that I've bought recently and Wasuda was the same more or less. Staff were all friendly but had no occasion to question them on product specifics. All in all, a nice DIY store but more or less on par with HP and HW for what I could tell and unless I was making a major bulk purchase, would probably choose my store based on convenience as general selection and price appear more or less the same.

[bender92]

Made the effort to visit a Thai Watsadu in Rayong about a month ago, because everyone was bragging that it was so good, but I guess that was the first and the last time.

Most expensive store I have visited since long.

What I bought that particular day.

A Sanki 7' ladder for 1880 Baht at Hardware-house - Watsadu same ladder 2730 Baht

A Mitsubishi 85 Watt automatic pump for 3780 Baht at Global House _ Watsadu same pump 4350 Baht

A Luckystar 130 Watt automatic pump for 1750 Baht at Global House - Watsadu same pump 3300 Baht

You're paying the American guy's salary.

[DraxNet]

Made the effort to visit a Thai Watsadu in Rayong about a month ago, because everyone was bragging that it was so good, but I guess that was the first and the last time.

 

Most expensive store I have visited since long.

 

What I bought that particular day.

 

A Sanki 7' ladder for 1880 Baht at Hardware-house - Watsadu same ladder 2730 Baht

 

A Mitsubishi 85 Watt automatic pump for 3780 Baht at Global House _ Watsadu same pump 4350 Baht

 

A Luckystar 130 Watt automatic pump for 1750 Baht at Global House - Watsadu same pump 3300 Baht

 

You're paying the American guy's salary.

 

Which American?

[richsilver]

I stopped in this morning to look at the store and was quite impressed with the selection and the layout (I did not actually do any price comparisons, however).

Upon leaving the store, I noticed a large A-frame sign near the street had blown over and grazed my car (it was very windy today). There were a number of large and small marks on the hood and the fender.

An employee in the parking lot noticed the situation and promptly summoned the manager who appeared in less than five minutes. He was very apologetic, had one of his employees take photos and assured me he would pay for any repairs through my insurance company or his (my choice). He also instructed his employees to address the other signs so they would not blow over.

I was very pleased with his response and will keep everyone posted with the results.

[blackman]

Just left the store

Impressions were very good

Bought some bulbs cheaper than in town

Bought a small self assembly cabinet

Took the assembled one off display

Felt sure it would pose a problem at checkout

Nothing! Could not have been more helpful

Cashed out without a murmur

Joined the club

Will call here again for sure

[Langsuan Man]

My return visit has also gone well. Bought a set of Christmas lights and they were much cheaper than a set I purchased several years ago.

They also did an even exchange of my light bulb with little or no drama, so the manager must have had a talk with the counter staff

Found most of the shelves fully stocked and the variety is impressive

The staff are really interested in helping you out and seem to enjoy their job, just hope that boredom doesn't set in and spoil them.

Have always thought that the greatest challenge in these types of stores is to keep the staff working just hard enough that they don't get bored but not so hard that they quit

[ROBINPATTAYA]

Afternoon guys, Baz has just pointed me in the direction of this thread.

I'm pleased to see some of the positive feedback for the Thai Watsadu in Pattaya, and I hope we can continue to supply and support local traders businesses and customers. Couple of things I'll highlight that may help explain any shortcomings some of you may have experienced shopping in my store:

Apologies to the gentleman with the lightbulb issue, that is not policy and I will address that with the dept manager. Any faulty item can be returned and exchanged (or refunded with receipt) regardless of time of day or staff on duty. This is a hangover from Kan Yong days where I have a couple of staff still working to their policy and is taking time to adjust them! Secondly, the bulb demonstration unit has been up and running since day one so I'm sorry you weren't directed to that.

ImageUploadedByThaivisa Connect Thailand1385788383.831036.jpg

Price comparison on pumps vs GBH. Although this was Rayong I feel I can comment. We price match anything on a like-for-like basis. Bring us proof of an identical item (or quotation in terms of steel timber etc) and we will match it. We endeavour already to pre-empt this by price matching in advance (I have 3 people that I out every day just checking prices on certain lines in all our competitors) but sometimes we miss things. Next time though just bring it to our attention and I'll authorise a match.

As an FYI 5 days before opening the new roof (we have joined the 2 buildings together into one) collapsed in heavy rain and flooded the entire building destroying several million baht of stock. Some of the shortcomings you see in stock and pricing are us desperately trying to catch up with this as we were contractually obliged to open on 22nd come hell or (literally) high water. All being well we will be nearly 100% by Mid December.

Just 1 final point; sorry to disappoint anyone but I'm English, not from the US. Not sure where that came from but never mind! Notwithstanding I am here to facilitate a slightly more logical and improved standard of retailing and detailing along with striking a balance to large farang community in Pattaya. I've got about 13 years experience in store management retail and sales, most recently with B&Q (Same as Home Depot or Bunnings for any US/Aussie's) so I should be able to help with most DIY/home improvement queries. To this end, pop into the store to say hello, and if anyone needs any help or assistance Baz has my number or send me a message on here or just ask for me at the service desk and they will buzz me from wherever I am in the store.

Thanks guys.

"No, I work here and my wife is English. I don't want a pingpong show and I'm *not* Russian."

I was at your store last week looking for shackles & chain, the aisles were so dark due to the lights being off that I had to literally feel my way into the boxes & shelves to find what I was looking for.

I asked could they turn the lights on & got just smiles, a case of NFI what I was saying

The store in Udon Thani is so bright & I have shopped there many times when up there, a great experience.

I am only trying to help, we need more competition & I like the brand, good luck in Pattaya.

Edited December 9, 2013 by ROBINPATTAYA

[DraxNet]

Hi Robin, if this was Friday 6th apologies. The Thai national grid in their infinite wisdom had turned off the power for most of south Sukhamvit between 8:30am-4pm in order to effect repairs (why you wouldn't do this between 9pm - 4am I really don't know?) Consequently we were running on backup power from our generator and hence could only have 25% lighting and no fans or air con. There were signs posted in English and Thai at the entrance explaining but I'm sorry the staff were not able to explain this at the time.

[fakename]

Havent been there yet, but its on my list of things to do. Sounds like ten points for effort, and that is the main thing that Thailand doesnt have. Will be there next week, for a look see.

[ROBINPATTAYA]

Hi Robin, if this was Friday 6th apologies. The Thai national grid in their infinite wisdom had turned off the power for most of south Sukhamvit between 8:30am-4pm in order to effect repairs (why you wouldn't do this between 9pm - 4am I really don't know?) Consequently we were running on backup power from our generator and hence could only have 25% lighting and no fans or air con. There were signs posted in English and Thai at the entrance explaining but I'm sorry the staff were not able to explain this at the time.

Thanks for the explanation, I probably walked in & didn't read the signs, we just get too excited in a hardware store....

As I said, the Udon Thani store is great, I hope it can be replicated in Pattaya with competitive pricing.

cheers,

Rob

[DraxNet]

Hi Robin, if this was Friday 6th apologies. The Thai national grid in their infinite wisdom had turned off the power for most of south Sukhamvit between 8:30am-4pm in order to effect repairs (why you wouldn't do this between 9pm - 4am I really don't know?) Consequently we were running on backup power from our generator and hence could only have 25% lighting and no fans or air con. There were signs posted in English and Thai at the entrance explaining but I'm sorry the staff were not able to explain this at the time.

Thanks for the explanation, I probably walked in & didn't read the signs, we just get too excited in a hardware store....

As I said, the Udon Thani store is great, I hope it can be replicated in Pattaya with competitive pricing.

cheers,

Rob

Doh, Rob *in* Pattaya, not 'Robin'; sorry; my bad Rob!

I hope so too Rob, please let me know if there's anything else you need or any feedback you have.

[fakename]

Went down to visit the store today. I didnt really have anything in mind buy, but just looked around, and the prices didnt seem bad at all, some even beat the tin roofed shops along the road! Lots of room to walk around, and wasnt bugged too much from the staff, but got help when I needed to ask a question. Will definitely come back for more serious shopping!

Cant say I was as happy with the customers, that park in the drive way, in the shade, and fit their new bought seat covers, (farang). Probably should have some kind of intelligence test, before letting people come on to the property!

[OMGImInPattaya]

Cant say I was as happy with the customers, that park in the drive way, in the shade, and fit their new bought seat covers, (farang). Probably should have some kind of intelligence test, before letting people come on to the property!

What...explain? What's wrong with parking in the shade...seems logical to me.

[fakename]

Because thats the area that is used to get to the parking place, or at the most, to maybe load something heavy.

[KuhnKarl]

Hi Robin, if this was Friday 6th apologies. The Thai national grid in their infinite wisdom had turned off the power for most of south Sukhamvit between 8:30am-4pm in order to effect repairs (why you wouldn't do this between 9pm - 4am I really don't know?) Consequently we were running on backup power from our generator and hence could only have 25% lighting and no fans or air con. There were signs posted in English and Thai at the entrance explaining but I'm sorry the staff were not able to explain this at the time.

Kudos for having an emergency generator in the first place! Would like to add to the conversation, now that some time has passed. Not a big forum poster, but would like to share in this case.

Having now made four visits and purchased plumbing and electrical supplies (building new house) I have a little insight. Also being well schooled at Lowes and Home Depot user (USA) I can make some comparisions. To start as someone else said, there is no comparision in getting product help. Just don't find it in Thailand super stores.

Now my first impression is that floor organization isn't intuitive. As example, electrical is in center of store, but electrical conduit (yellow pvc) is in rear corner beside the blue plumbing pipe. I would have expected the electrical pvc to be in the same area as electrical hardware, wire etc. Nope.

Speaking of yellow PVC there is a selection of connections. But for some reason no threaded ends for insertion into junction or panel boxes. Or junction boxes in that same area of the store. If I hadn't bought some in a ma/pop store, I would think they weren't made. Looks like the store just copied what the other chains carry in some areas; or maybe vice versa.

In the venue of hard to locate, one very needed item for working with PVC is glue and primer. Today bought some water pipe stuff and double searched the area looking for glue. Found pipe tape (near the brass fittings) but no glue near the pvc items. Asked an associate who disappeared and came back about ten minutes later with a couple small cans. Never did find out where he got them from as another customer grabbed him. (oh yeah, Sunday AM, not many customes and fewer associates)

Continuing that hard to locate theme, the day I wanted 6 inch drain lines (first visit) almost departed without. I found the 6 inch fittings upstairs with all the other pvc fitings, but no pipe. By accident I found that the contractor area was on the lower floor. Took a walk down and found the pipe and a lot of other interesting things... doors, tiles, gypsum, etc. Oh, never did find 6 inch unions.

Also found the lower level was stuctured for contractors and not consumers in the check out area. Staff was friendly but again English understanding is a bit sketchy. (same as other stores) It appears you have to check out upstairs (or reverse) then move to the other level. Not so convenient.

Some off the cuff suggestions ...

1) Dual language signage. Such as entrance to parking or contractor area. Like I said, was purely accidental I even found the lower floor.

2) Install a store map, like you find in larger malls. But instead of store names, show product areas. (on both floors) Put near the entrances. (List in Thai, English and perhaps some universal symbols) .. yes it is a big store!

3) Survey some professionals. See what pieces of the product puzzle are missing in each discipline. Consumers need to find a complete selection of end to end items to perfrom a tasks. Maybe make some do it yourself sheets, like showing end to end pieces needed to install a pump and water tank. (got one at another diy store once)

Another comment is to let staff know if special orders are possible. Needed some electrical service cable for underground entrance. Showed staffer in that department a photo with specifications on the cable. The answer was " no have " .. so the next question was can you order. Answer, no have... asked again, can you get. Got the "Thai shrugg" so don't know if chain has ability to special order items or not; and was to busy to inquire further.

Conclusion

Think the chain can be top notch if they review product offering, not just based on price but also on getting the job done. Glad to see the competition in Pattaya.

[DraxNet]

Hi KuhnKarl, thank-you very much for the detailed feedback; much appreciated. Let me address the detail of your visit:

1. Fair comment with the conduit. It is dual located for spec but when I checked the location within electrical it was empty and not replenished. I will get that fixed.

2. Threaded ends are missing along with a fair few electrical accessories. It is on my hit list, but without replaying the sad story we lost millions of baht of stock in a flood prior to opening and have struggled to re-acquire much of due to vendors and suppliers shutting down in Q4. But yes, it isn't acceptable that basics like that are missing so I apologise.

3. PVC glue and primer; fair comment I I'll get it dual located. (It's on aisle 9A with glues and adhesives.)

4. 6" unions for drain pipes. Bizarrely not in our stock profile. I have no idea why so thank-you I will raise that with head office and get it added.

5. We have checkouts downstairs by the loading bays but I agree it's not 100% right. To go into detail we are re-doing the lower floor because I've highlighted many issues with customer flow and ease of use which isn't right so this starts next year. Including ripping out the escalators and installing a lift so you can actually shop both levels.

6. Dual language signage. I've had a fair bit of influence in this (this store has more English signage than any store in estate) but I face a problem with marketing that each time new products signage is released they forget about us and I have to request replacement and send them the translation back. This takes time and no-one works to westernised deadlines so I share your frustration. Notwithstanding the signage to direct/explain our lower level is poor and I've highlighted this as a priority to fix in the new year.

7. Store map; fantastic idea, hadn't thought of that format so I will get on that ASAP, thank-you.

8. How to. On that already (we used them in UK for B&Q (same as Home Depot) and they worked great). We're just prioritising the departments (mainly pump/filtration/water and tiling & flooring) but you will see something like this very soon.

9. Special orders: apologies, yes we do them but it's a brand new process and us and BangNa are the only store that do them at the moment and there are quite a few teething problems with them. I must admit I am loathe to promote it heavily at the moment because I am an advocate of never promise what you can't deliver but because of flaws in the process I've let a couple of customers down with their special orders which infuriates me so until I have more confidence in it it's not something I can stand proudly behind just yet. No fear though, I will get it fixed so I'm sorry again for that.

Thank-you though for your feedback, it's worth its weight in gold so any more feedback you have at any time please let me know.

Toby.

[bazmlb]

I went to the Kanchanaburi TW store yesterday and the quantities and range of stock is very impressive, if Pattaya ends up with as much then it will really give HW and HP a hard time.

[wpcoe]

The store seems clean, well lit, large and comfortable -- not blazing hot, and wide aisles.

The sales staff is where things get a bit mixed:

- electrical department (light bulbs, outlets/fixtures, power strips, etc) gets top marks: available, friendly, courteous & knowledgable

- hardware (bolts, nuts, screws, etc) gets thumbs down: found five females clustered around the computer desk at the end of an aisle so thought I'd ask for help finding screw hooks. "No have" Found them in the aisle next to them.

- paint department about halfway between: I asked for TOA SuperShield D100 (and showed a photo of my current can I had on my phone), was advised "No have," and turned his back to me. I shopped in other areas, and returned to try again. Same fellow, but a bit more pleasant. He explained they didn't have the D100 paint, but another "95% white" SuperShield semi-gloss, but I didn't want that as I wanted a small bit to finish my patio railings and didn't want a color mismatch. Then he said they had no white semi-gloss nor gloss for concrete in any brand. For another project, I asked if what they DID have would be okay to use over concrete which had primer, and he said yes, and led me to a small (yay!) can of white enamel. I asked if it were like latex that could be cleaned up with water, and he said yes. Got it home and saw the instructions saying to cut the paint with enamel thinner or "white spirit" so I knew then that it was not water-based like latex. Not a problem, but disappointed in the advice I had been given.

I found a soap dish for my shower that was exactly what I wanted, but "out of stock" along with a dozen or so of the items surrounding it on the display wall. Not as large a selection of shower accessory fixtures like at Home Pro.

At 1700h on a Monday, only one cashier, and I was behind a fellow with a shopping cart full of PVC pipe fittings. Took quite a while to ring up. By the time I got to the register (I was next in line), there were six people lined up waiting to check out.

Since I had a shopping cart of items, I didn't make it downstairs. It looked like the escalators were out of service, anyway. Next trip.

And a surprise at the cash register. I had previously shopped at HomeWorks where the receipt reads "Thai Watsadu" at the top. They had signed me up for "The 1 Card," which is Central's loyalty card. At the Thai Watsadu register I was asked if I had a member card, but they said I couldn't use "The 1 Card." Thai Watsadu dba HomeWorks accepts the card, but Thai Watsadu-branded store doesn't?

Edited January 13, 2014 by wpcoe

[DraxNet]

Thank you for the feedback wpcoe. I will address the issues on the paint & hardware sections directly. I am aware of the issues with checkouts which frustratingly is proving challenging

to fix, but I apologise for your wait nonetheless.

The split levels issue as I've detailed is caused by a spanner in the works by the local permit office to remove the escalators and replace with a lift. This should be expedited very soon though.

[KuhnKarl]

Hi KuhnKarl, thank-you very much for the detailed feedback; much appreciated. Let me address the detail of your visit: 1. Fair comment with the conduit. It is dual located for spec but when I checked the location within electrical it was empty and not replenished. I will get that fixed. 2. Threaded ends are missing along with a fair few electrical accessories. It is on my hit list, but without replaying the sad story we lost millions of baht of stock in a flood prior to opening and have struggled to re-acquire much of due to vendors and suppliers shutting down in Q4. But yes, it isn't acceptable that basics like that are missing so I apologise. 3. PVC glue and primer; fair comment I I'll get it dual located. (It's on aisle 9A with glues and adhesives.) 4. 6" unions for drain pipes. Bizarrely not in our stock profile. I have no idea why so thank-you I will raise that with head office and get it added. 5. We have checkouts downstairs by the loading bays but I agree it's not 100% right. To go into detail we are re-doing the lower floor because I've highlighted many issues with customer flow and ease of use which isn't right so this starts next year. Including ripping out the escalators and installing a lift so you can actually shop both levels. 6. Dual language signage. I've had a fair bit of influence in this (this store has more English signage than any store in estate) but I face a problem with marketing that each time new products signage is released they forget about us and I have to request replacement and send them the translation back. This takes time and no-one works to westernised deadlines so I share your frustration. Notwithstanding the signage to direct/explain our lower level is poor and I've highlighted this as a priority to fix in the new year. 7. Store map; fantastic idea, hadn't thought of that format so I will get on that ASAP, thank-you. 8. How to. On that already (we used them in UK for B&Q (same as Home Depot) and they worked great). We're just prioritising the departments (mainly pump/filtration/water and tiling & flooring) but you will see something like this very soon. 9. Special orders: apologies, yes we do them but it's a brand new process and us and BangNa are the only store that do them at the moment and there are quite a few teething problems with them. I must admit I am loathe to promote it heavily at the moment because I am an advocate of never promise what you can't deliver but because of flaws in the process I've let a couple of customers down with their special orders which infuriates me so until I have more confidence in it it's not something I can stand proudly behind just yet. No fear though, I will get it fixed so I'm sorry again for that. Thank-you though for your feedback, it's worth its weight in gold so any more feedback you have at any time please let me know. Toby.

Well since my posting, I've been back three times. And each time things seem to be getting better.. well, except the issue between floors. Today's visit found PVC pipe glue, easy to find near the pipe pieces. And in fact, you now even had larger size cans with built in applicators! But didn't see primer and asked over in paints for acetone. Got the Thai shrug ??

Best postivie is that I found a much better selection of plumbing parts.. although still somewhat scattered between aisles with no rhyme/reason I could note. And some bins empty but that could happen with the customer before me.

Did have a good laugh today also. Wanted an inline household water filter. Gentleman working that aisle pointed me to alternate unit when what I looked for was out of stock. Then he volunteered to open the box and be sure everything was inside. Now the laugh.. he went to seal box with packing tape and couldn't get the roll started. Three ladies and two guys later.. no one could... and they were scurrying around to find another roll. We all were laughing at the attempts to get the tape started... yeah, one guy with more patience finally did.

At check out, still problem with lines... in my case the clerk couldn't get the charge card machine to work and was getting frustrated. Technical issue that finally sorted out. Oh yeah, while waiting noted the illustrious GM in his office, using a white board and looking frustrated also. Have to think he was working on staffing issues by the look on his face. ha ha ha

If you haven't been.. pay a visit.. no this isn't a paid commercial... just glad to have another option in Pattaya as my house build progresses.

[DraxNet]

At check out, still problem with lines... in my case the clerk couldn't get the charge card machine to work and was getting frustrated. Technical issue that finally sorted out. Oh yeah, while waiting noted the illustrious GM in his office, using a white board and looking frustrated also. Have to think he was working on staffing issues by the look on his face. ha ha ha

Lol, I need to move that board evidently Karl! Thanks again for the feedback, and yes I was working on staffing issues. Not frustrated as much as trying to reshuffle what I've already got as recruiting in a .8% unemployment market is proving challenging at times!

Apologies for the checkout issues, as it's a consistent problem that I am trying to fix. Finite resources of staff are not helping at the moment but I promise we will have a solution soon. The plumbing supplies mish-mash is caused by us changing vendor and until we're 100% ranged in the new lines I can't mix up the old and new stock.

[wpcoe]

PS: I forgot to add that I very much appreciate the bi-lingual (i.e. English) signs indicating what is down each aisle. Very helpful.

[infinity11]

sounds good thanks

exact location please?