What Are The Legal Ground Rules And Liability For Calling Customer Service

[PedMakMakMak]

Sometimes, although one should not, people get carried away when speaking to customer service operators because they forget in the heat of the moment that these operators are people too.

We should not treat operators as anything other than people,

And this job is very tough, high stress, and probably one where it is easy to burn out quickly.

But I am wondering about what might be the legal repercussions if one were to really speak frankly about what one feels about a product,

Or about the service being provided by the operator.

Normally, when this happens, one can catch oneself and apologize, if one can get contol of oneself quickly enough.

However, due to the rules and laws governing things such as defamation or maybe other similar rules I am not aware of,

What are the negative outcomes one must consider before imprudently opening one's trap and making a fool of oneself,

No matter how much one might think this is justified at the time.

Thank you.

[speedtripler]

if service is bad you can complain as much as you like
to the customer service agents

if you start slagging them off in public thats when problems

start to arise ( like facebook or the media etc )

[wym]

No legal issues, but venting your feelings doesn't do any good.

Pursuing your (actual not perceived) rights as a consumer in a rational and calm manner is no problem.

If you want to escalate, try to navigate the consumer protection office.

But as I've expressed before most likely a huge waste of time.

[NancyL]

I don't know about here, but in the U.S., it's standard practice that if you start using profane language when talking to a customer service operator on the phone, they'll simply terminate the call. That's considered workplace harassment and it's never acceptable, even when it comes from a customer.

This was the standard operating procedure when I managed a CSC in the U.S. for a time (not my favorite job, either!)

[CharlieH]

Simple really, engage brain before opening mouth.

Legal ? Ground rules ? in Thailand........yeah right, good luck with that !