Is is the policy that the customer is always right or wrong

[BigC]

Might just be me but when I have had experience that staff make mistake after the mistake and I say something or sometimes go as far as complain than they always find a reason to blame me

Just difficult to get round as where I am from the customer is always right as the customer is the one that pays your wages

Makes me laugh the way some businesses out here deal with customers as the bosses driving around in big nice cars that they would not have if it was not for us the customers yet they treat there staff like they are more important than us

Which is fine but when there customers go shall there staff buy them cars and houses extra

Really frustrating sometimes

Also I am talking about businesses in samui as I have only lived in samui so I don't know how the rest of Thailand behaves

Or am I the only bad customer on the island and my money is no good and I am no good so it would be better to not do business with me

If that is the case then fare enough

Who knows

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[limbos]

Not only on Samui. Encountered this is in other parts of Thailand as well.

In all fairness, the customer is NOT always right, imho, but trying to blame the customer or plain ignoring any comments is not how to deal with any issues. Loss of face comes to mind.

[Suradit69]

Not sure why you feel it necessary to point out the mistakes that others (allegedly) have made. Where I am from that's considered rude and tends to evoke equally rude reactions. Whether or not some underpaid, under-trained person at Big C made a mistake, a big-time customer can deal with it diplomatically so the problem can be resolved without anyone desperately trying to appear right.

Just difficult to get round as where I am from the customer is always right

That may be the case at Tiffany's or Louis Vuitton, but unless you're visiting from another planet I'm pretty sure at whatever discount stores you have like Big C, a customer who spends his free time criticizing store clerks would be called many thing, but not "always right."

[Absolut]

I think the notion that the customer is always right is out dated.

Service today is not like it was 30 years ago, as is how we buy things, how they are delivered and what we expect in return, they are constantly evolving.

The ability though to recognise and rectify an error made by a staff member comes down to training and experience.

Different cultures do this in different ways, some a lot better than others.

[PoorSucker]

Customer is not always right and has never been.

If a bar customer is to drunk, the bartender can and should refuse him one more drink.

[pokerspiv]

If you want to always be right, go and shop at Harrods. When you are shopping at a supermarket with low margins, staff errors are inevitable and you don't really have any right to make a big deal about it. If you don't like it I'm sure they would be perfectly happy for you to piss off.

[MantisMan]

It's always good to remind people in the service sector that you are a customer.

One of the first Thai words I learned with the sentence "I am a customer! Never get mad at the customer!"

It works.

[waynerooney]

The phrase "Up to you" comes to mind

[BigC]

Not sure why you feel it necessary to point out the mistakes that others (allegedly) have made. Where I am from that's considered rude and tends to evoke equally rude reactions. Whether or not some underpaid, under-trained person at Big C made a mistake, a big-time customer can deal with it diplomatically so the problem can be resolved without anyone desperately trying to appear right.

Just difficult to get round as where I am from the customer is always right

That may be the case at Tiffany's or Louis Vuitton, but unless you're visiting from another planet I'm pretty sure at whatever discount stores you have like Big C, a customer who spends his free time criticizing store clerks would be called many thing, but not "always right."

Was speaking to a Thai about this and my beef I defiantly was not wrong but the boss just could not be bothered with me

The thai reckoned that it was because I am a forang in the bosses country so I am nothing

Problem I have is with some business that have nearly heavily rely on Deang customers is what without us they would not have their luxury cars and what not

In my case I did not get angry I did not shout I just asked too many questions

But where I am from. If we don't understand something we ask that's how we learn

Some people have he impression that because they have money that they are high class and invisible but they make mistakes and they go back to the gutter where they came from

Some people out here have come from nothing and now living he rich life but they have not modified their people skills and still have the same attitude as when they were working in dark places located in the night life

My opinion but I suppose people shall not like this but if people are from scum then having money and wealth they are still scum

If they want to lose that image then they have to learn how to talk to people in a way that is not aggressive and with attitude as if one was to work around drunk people all day and night then one would be expected to carry an attitude but that does not

Apply to other business

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[BigC]

Also my wife told me that allot of the time she does not understand. Because allot of the time she sees Thais talking bad to forangs and se said if they talked the same way to another thai they would have a problem

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[Sheryl]

In Thailand and indeed most of Asia, saving face is the rule, and vastly supersedes any concern for making customers happy. (In fact it supersedes far more important things than that. It can even supersede the health and welfare, even the survival, of the people involved. It is the most important thing, bar none).

Consequently the first response service personnel are apt to have if a customer is unhappy is to seek to protect themselves from any loss of face or "blame", if necessary by insisting the customer is wrong.

To the extent that you can present your discontent in a way that doesn't imply a misdeed on anyone's part, you may be able to get around this response, which is advisable because once the "save face" reflex sets in, hope for resolving the actual problem is pretty well out the window.

[BigC]

It's always good to remind people in the service sector that you are a customer.

One of the first Thai words I learned with the sentence "I am a customer! Never get mad at the customer!"

It works.

Wise words

It's up to people how they run their business but if they treat their customers bad then there can only be one loser

I feel bad when k am spending money putting it into people's pockets and then getting treated very bad for example the food order came out wrong and they blame us just petty stuff

I see that chef program where he teachers other chefs how to do well in their businesses

In one case e planted spy's in the restaurants to pretend to be customers

They were testing the business without them knowing

The agent asked to change her order and the owner charged her for 2 meals

When he was confronted the chef told him that he should not have done that and if he wants to send the bill to someone then to send to him

For me specially restaurants if I go to a place and the services is great then I go back it's that simple

If I a have a small complaint first I tell them nicely but the moment they show me aggression then k am off

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[transam]

Forget about the farang thing, if a complaint or question, the folk you are asking is always right, the customer is always wrong...Quite normal. I have a story, will tell if someone says I am talking rubbish........

[BigC]

Also about my last comment what I mean is that you cannot buy class

You have have money and act high class but it shows and makes hem look silly

I am scum and pretend to be nothing else I shall stay scum if I have money or not

Just feel sorry for these idiots that reckon they can pay to be something they aint

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[JesseFrank]

Forget about the farang thing, if a complaint or question, the folk you are asking is always right, the customer is always wrong...Quite normal. I have a story, will tell if someone says I am talking rubbish........

You're talking rubbish.

[transam]

Forget about the farang thing, if a complaint or question, the folk you are asking is always right, the customer is always wrong...Quite normal. I have a story, will tell if someone says I am talking rubbish........

You're talking rubbish.

OK, heres my story, perhaps open your eyes, or gray cells a little.............

Mrs.Trans pays money every month into a POST OFFICE, yes POST OFFICE, death insurance scheme . She kept getting letters saying she hadn't paid. Off to the PO, was told a looooooooad of crap. Asked for the manager , he understood her complaint, he disappeared and Mrs.Trans "heard" him give some verbal abuse to a worker, he came back and said it was Mrs.T's fault but it will be OK now . Same thing happened the next month, still her fault for paying them money that was not registered at the PO..............

[JesseFrank]

Forget about the farang thing, if a complaint or question, the folk you are asking is always right, the customer is always wrong...Quite normal. I have a story, will tell if someone says I am talking rubbish........

You're talking rubbish.

OK, heres my story, perhaps open your eyes, or gray cells a little.............

Mrs.Trans pays money every month into a POST OFFICE, yes POST OFFICE, death insurance scheme . She kept getting letters saying she hadn't paid. Off to the PO, was told a looooooooad of crap. Asked for the manager , he understood her complaint, he disappeared and Mrs.Trans "heard" him give some verbal abuse to a worker, he came back and said it was Mrs.T's fault but it will be OK now . Same thing happened the next month, still her fault for paying them money that was not registered at the PO..............

he disappeared and Mrs.Trans "heard" him give some verbal abuse to a worker,

Have you ever seen that fawlty towers episode where Basil is giving verbal abuse to the Spanish waiter, and the guy is walking around in the reception at the same time ?

Maybe the postmaster thought it took too long for you to die

[transam]

Hmmmmmmmmmm yeh, Mrs.Trans is standing at the PO counter with receipts for money paid EVERY month, staff paid it god knows where, BUT, it was HER fault...

[marcusd]

I am in Chiang Mai. In Bangkok and Chiang Mai I have not had problems and I try to always be polite. Same as I would back,home. Many times I,needed to change things..sometimes my mistake sometimes not. It might depend on how the situation is handled but it also comes down,to whom,you are dealing with, if they care or , and, know you

Marcusd. Via tapatalk

[junglechef]

Vacationing here but live in Chiang Mai too, same same. No accountability for mistakes often caused by no training. I put much of it down to the lack of education and teaching culture.

[BigC]

Vacationing here but live in Chiang Mai too, same same. No accountability for mistakes often caused by no training. I put much of it down to the lack of education and teaching culture.

I put most of it down to them no being able to accept failure and expect when they are wrong

But that is the way people learn

The amount of stupid excuses I hear on a daily bases for mistakes just makes me more angry

If they just fessed up then I would not have a problem

I noticed that when it is a thai on thai issue and it is serious they seem to laugh all the time and speak strong and nasty whilst laughing and joking

This face thing also means that they don't face up To things

How many people have had one own them money and they just go quiet and in reachable

Or they have done something wrong something hay deserves a telling off and they don't answer their phones and run and hide which just fuels my anger

They don't seem to understand that running away from a problem does not fix the problem

They don't like to take things head on they like to go around and if too much stress they just get up and go rather than deal with the situation

And u know what happens they move on they get the same problem a few years later the. They up and go a gain

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[BigC]

Saying all that on occasion or has worked in my favour pretending to be be stupid and not understand thai

Sometimes the thai cannot be bothered and just let's me go ha ha

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