nedkellylives Posted July 19, 2014 Share Posted July 19, 2014 We have a problem with the auto trans not changing gear usually when the engine and trasmission are cold but not always To fix the problem you have to stop and turn of the engine and start again Had it into ford and they mentioned a cable that joins the engine and auto control modules was causing the problem, they played around with the cable but did not replace it, i asked why and was told a report has to be sent to ford and they have to authorize the replacement part and we still have the problem The salesman who sold us the pickup told my wife he knows of other people who have had the same problem Has anyone else had the same problem and how did they fix it if ford does, still plenty of warranty left and i want the problem fixed before the warrantee expires Link to comment Share on other sites More sharing options...
Popular Post kartman Posted July 19, 2014 Popular Post Share Posted July 19, 2014 Sorry can't help but AOP will be along soon with a few verses to screw up your head. 3 Link to comment Share on other sites More sharing options...
Kwasaki Posted July 19, 2014 Share Posted July 19, 2014 Get onto Ford HQ and see what happens. I would be taking it back to the dealer with a smile every day until they fixed it. How old is the motor ? 2 guys in our village have late models and tey don'have any trouble, well not yet. Link to comment Share on other sites More sharing options...
nedkellylives Posted July 19, 2014 Author Share Posted July 19, 2014 Get onto Ford HQ and see what happens. I would be taking it back to the dealer with a smile every day until they fixed it. How old is the motor ? 2 guys in our village have late models and tey don'have any trouble, well not yet. I have contacted the ford representative for the south of Thailand and next time we go into the dealer to try and get the problem fixed he said to phone him Can only smile for so long when they park your vehicle in a out of the way place and do no work on it for hours, I just told them to give me back the vehicle Took delivery Sept 2012, under 2 years old done 29000 KLM Wiltrak 2.2 auto 4x4, first one delivered to Phuket Link to comment Share on other sites More sharing options...
transam Posted July 19, 2014 Share Posted July 19, 2014 Not good...... 2 Link to comment Share on other sites More sharing options...
Kwasaki Posted July 19, 2014 Share Posted July 19, 2014 Sounds like a design fault on the routing of the cable. Contact the rep again make a complaint and ask him where can you take to get it fixed, telling him your local dealer is unhelpful. Don't know where you located but are you able to try other dealership. Link to comment Share on other sites More sharing options...
nedkellylives Posted July 19, 2014 Author Share Posted July 19, 2014 (edited) Sounds like a design fault on the routing of the cable. Contact the rep again make a complaint and ask him where can you take to get it fixed, telling him your local dealer is unhelpful. Don't know where you located but are you able to try other dealership. Located in Phuket and only one local dealer Wife already gave him a ear bashing about the local service dept and told him we and one of our friends will not be buying another ford Not necessarily true as I have had problems with other makes of new vehicles, depends how they sort the problem out Dealers do not like doing warranty work, they are not paid much for it Only playing up on the odd occasion at present, I will wait till its happening more often or closer to when the warranty expires, They should have a record of the problem at the dealership Edited July 19, 2014 by nedkellylives Link to comment Share on other sites More sharing options...
transam Posted July 19, 2014 Share Posted July 19, 2014 Problems with a Toyota................ (excluding rads).... Joking aside, who makes this box, is it a Ford design or who.......? 1 Link to comment Share on other sites More sharing options...
nedkellylives Posted July 19, 2014 Author Share Posted July 19, 2014 Problems with a Toyota................ (excluding rads).... Joking aside, who makes this box, is it a Ford design or who.......? biggest problem I have ever had with a new vehicle was with a Toyota Hi Ace van, they had to replace the piston rings under warranty, it was burning 2 litres of oil every 1000 KLM Are makes have problems at some time or other Link to comment Share on other sites More sharing options...
Ace of Pop Posted July 19, 2014 Share Posted July 19, 2014 Fear Nor. That African Bloke who runs America will cover all Fords Probs with Ohbarmycare. Link to comment Share on other sites More sharing options...
Woodsie888 Posted July 19, 2014 Share Posted July 19, 2014 Fear Nor. That African Bloke who runs America will cover all Fords Probs with Ohbarmycare. You mean 'transcare' Link to comment Share on other sites More sharing options...
BSJ Posted July 19, 2014 Share Posted July 19, 2014 The part you are having trouble with is made by Omaya Fuji Isuzu.....it doesn't like being fitted to a Ford. Link to comment Share on other sites More sharing options...
nedkellylives Posted July 20, 2014 Author Share Posted July 20, 2014 The part you are having trouble with is made by Omaya Fuji Isuzu.....it doesn't like being fitted to a Ford. You could be right, happened again on the way to the beach this morning I will wait until the engine warning light comes on like it did the second time it happened and have ford Phuket look at it again They should know what part is causing the problem and replace it which they cannot do without fords permission Bit of a joke you would think Ford would be more interested in happy customers than the cost of a replacement part, Toyota did not want to replace a part for me under warranty but ended up doing so on a Vious when I told them I would post it on the Internet the same thing happens in Australia as well with warranty work from previous experience 1 Link to comment Share on other sites More sharing options...
Jessi Posted July 20, 2014 Share Posted July 20, 2014 Its a FORD what do you expect? Trade it in on a TOYOTA and have happy motoring. 1 Link to comment Share on other sites More sharing options...
nedkellylives Posted July 21, 2014 Author Share Posted July 21, 2014 It seems its not a common problem as no one else on the forum has had the same problem with their current model Ford or Mazda pickups Vehicle is great to drive and looks good, just the ford service department needs improving with their servicing and waiting times, more service staff would fix this 1 Link to comment Share on other sites More sharing options...
transam Posted July 21, 2014 Share Posted July 21, 2014 It seems its not a common problem as no one else on the forum has had the same problem with their current model Ford or Mazda pickups Vehicle is great to drive and looks good, just the ford service department needs improving with their servicing and waiting times, more service staff would fix this We get lots of negative posts here regarding Ford aftercare, so your not alone. 2 Link to comment Share on other sites More sharing options...
Kwasaki Posted July 21, 2014 Share Posted July 21, 2014 Its a FORD what do you expect? Trade it in on a TOYOTA and have happy motoring. Well if you ever go to Sukhothai Toyota you wouldn't be happy for long. The Ford workshop here has a good reputation. 1 Link to comment Share on other sites More sharing options...
nedkellylives Posted August 7, 2014 Author Share Posted August 7, 2014 Took the ranger in with the ongoing transmission problem again to the ford dealer in Phuket on 31/07,they said to leave it with them for a day or so and they would sort out the problem did not hear back from them so phoned on the 2/8 and was told they had found the problem and ordered a new part from Bangkok, phoned the area manager for southern Thailand today 8/7 and was told by him he would check into it and the part might not be available at present Asked why the dealer could not take the part from one of the ford rangers in stock and then replace it when it became available and was told they would not do that (they had 8 rangers in stock) Really like the vehicle but will not buy another ford unless they improve their warranty service The vehicle is still driveable but you have to stop and start the engine once or twice on the edge of the road to get the transmission working and changing gears properly, real pain in heavy traffic 1 Link to comment Share on other sites More sharing options...
transam Posted August 7, 2014 Share Posted August 7, 2014 The vehicle is still driveable but you have to stop and start the engine once or twice on the edge of the road to get the transmission working and changing gears properly, real pain in heavy traffic Is this "after" they fixed it.....? Link to comment Share on other sites More sharing options...
stevenl Posted August 7, 2014 Share Posted August 7, 2014 Things like this are always a pain, just hope they really found the problem this time. Intermittent problems can be difficult to diagnose, and a wrong diagnosis is still a possibility. I do agree with them though not to take it from a new stock car. Link to comment Share on other sites More sharing options...
nedkellylives Posted August 7, 2014 Author Share Posted August 7, 2014 The vehicle is still driveable but you have to stop and start the engine once or twice on the edge of the road to get the transmission working and changing gears properly, real pain in heavy traffic Is this "after" they fixed it.....? They said they had fixed it the first time in, which they did not even though it was in the workshop for 7 hours Second time in I drove away in disgust after they told me to bring the vehicle in straight away and they had not looked at it for 3 hours but had it parked in a back corner It seems they had the necessary part for new vehicles as they keep delivering them but not for a vehicle under warranty Link to comment Share on other sites More sharing options...
Kwasaki Posted August 7, 2014 Share Posted August 7, 2014 Why not take to another Ford dealership to see if you can get a fresh start. Sounds like they want leave it until your warranty has run out. Link to comment Share on other sites More sharing options...
nedkellylives Posted August 7, 2014 Author Share Posted August 7, 2014 Why not take to another Ford dealership to see if you can get a fresh start. Sounds like they want leave it until your warranty has run out. Still over a year left on warranty so they will be waiting a long time There is only one ford dealer in Phuket, there is another one in the first town up the coast once you leave the island, they have just built a large new showroom there so probably no money left to employ qualified auto technicians just grease monkeys, only a couple of people seem to know what they are doing in the Phuket ford dealership, not the type of service I am used to from new car dealerships Link to comment Share on other sites More sharing options...
JacChang Posted August 7, 2014 Share Posted August 7, 2014 Were you able to get in contact with the "head corporate technician/engineer?" I find that most problems through warranty would need to be gone through this guy for the diagnosis and for the actual "ok" for the warranty. But problem is, most dealers will try to eat up the case and not report it higher unless the customer really causes a big ruckus. I don't know which stage you are in now. Basically all of the normal technicians at your Phuket dealer does only the usual maintenance and repairs. And this "corporate engineer" comes maybe once a week or once a month, on request only maybe? I had a problem with my cvt on my teana, and these were the steps. Hope you get your trans fixed man. I really feel for ya. To spend so much money on something to only be disappointed by the aftercare service. 1 Link to comment Share on other sites More sharing options...
watcharacters Posted August 7, 2014 Share Posted August 7, 2014 The vehicle is still driveable but you have to stop and start the engine once or twice on the edge of the road to get the transmission working and changing gears properly, real pain in heavy traffic Is this "after" they fixed it.....? They said they had fixed it the first time in, which they did not even though it was in the workshop for 7 hours Second time in I drove away in disgust after they told me to bring the vehicle in straight away and they had not looked at it for 3 hours but had it parked in a back corner It seems they had the necessary part for new vehicles as they keep delivering them but not for a vehicle under warranty . What would they charge to fix the problem without the warranty? Link to comment Share on other sites More sharing options...
Rotweiler Posted August 7, 2014 Share Posted August 7, 2014 Good question - I'm sure if it were put to the Ford dealer like that, the repair would be immediate. What would they charge to fix the problem without the warranty? Link to comment Share on other sites More sharing options...
nedkellylives Posted August 7, 2014 Author Share Posted August 7, 2014 (edited) The vehicle is still driveable but you have to stop and start the engine once or twice on the edge of the road to get the transmission working and changing gears properly, real pain in heavy traffic Is this "after" they fixed it.....? They said they had fixed it the first time in, which they did not even though it was in the workshop for 7 hours Second time in I drove away in disgust after they told me to bring the vehicle in straight away and they had not looked at it for 3 hours but had it parked in a back corner It seems they had the necessary part for new vehicles as they keep delivering them but not for a vehicle under warranty . What would they charge to fix the problem without the warranty? I do not know and why should I its a warranty claim Wife has been on to ford Thailand and the local dealer phoned her and said the required part will arrive in Phuket on Saturday Engine warning light coming on again today. third time its happened now but waste of time going to see the dealer until the new part arrives Edited August 7, 2014 by nedkellylives Link to comment Share on other sites More sharing options...
NE1 Posted August 7, 2014 Share Posted August 7, 2014 You tried e-mailing Ford in Bangkok ? I had a complaint about their dealer and their lack of customer care. Received a telephone call the next day from said dealer and everything was sorted. It wasn't on the scale of the OP problem. Link to comment Share on other sites More sharing options...
nedkellylives Posted August 7, 2014 Author Share Posted August 7, 2014 You tried e-mailing Ford in Bangkok ? I had a complaint about their dealer and their lack of customer care. Received a telephone call the next day from said dealer and everything was sorted. It wasn't on the scale of the OP problem. Wife phoned ford and gave them a real roasting about their parts supply, warranty and service Will find out on Saturday if part arrives and problem is fixed Had the problem for about 2 months now and are not happy with ford service They new what part was causing the problem from the start and would not replace it at that time Link to comment Share on other sites More sharing options...
Spoonman Posted August 7, 2014 Share Posted August 7, 2014 I had a wonderful experience with ford Thailand...... NOT. Good luck sorting your problem with them. Link to comment Share on other sites More sharing options...
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