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Resetting card password


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I have been getting problems with my credit card.The bank tells me to reset my pin number at an ATM.

It tells me to insert the card at a VIsa ATM...type in my password...select 'Balance'

This is supposed to authorise the card again.

BUT,, on the Bangkok Bank ATM's there is no 'Balance' selection displayed,so I am unable to reset the pin no.

So...any suggestions?

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