IQ X3 Sims

[SailingHome]

This lovely phone with nice specs for my wife's use was on sale at Tesco for 3990 with member card. Wow! Sales guy cuts the factory seal on the box and shows me works, shows me the accessories, and that a little metal key is used to ooen the sim door - but since I did not have wife's sim with me did not ooen the sim door.

Later that evening after a long charge, wife inserts her sim as shown in the manual and powers up the phone. Gets the warning no sim installed. Has me look at it. I see in the instructions that the key needs to be used to push the sim down in further and did that. Now can't even see it hardly it is so deep. No way to remove sim either... no push button, no push on sim and pops up, nothing.

Takes it to Tesco today. They monkey with it. Now copper pins sticking out at odd angles. Would do nothing else.but give her a phone number to IQ. I tried my unused sim in the other slot and now it will not come out either.

Is there even an official IQ repair and warantee replacement center in Bangkok? Any ideas before we try to deal with customer service? I noticed Tesco did not put any stamp or anything else on the warantee card in the box. This should be a standard TiT smile and waste a day or 9 huh?

HELP?

[AnotherOneAmerican]

Thanks for the heads up on this, reduced from 6,990 to 3,990 and they gave me a free Powerbank 5,600mA.

Great deal and a nice phone.

Didn't have any problems with the SIM, same as every other phone/tablet I own.

Push the SIM down until it clicks and bounces back a fraction (with fingernail).

Same depth of insertion as all my Samsung phone/tablets.

SIM clearly visible from slot, about 1-2mm below surface of exterior, touching the cover when replaced.

[SailingHome]

Cool. So, obviously hers is defective. Went to repair center at MBK. They want to charge B200 to take out the sims, will not give a new phine, will not repair the phone. I find it hard to believe I-Mobile won't replace or fix a defect on a spanking-new phone... anyone know the actual waranntee center location where they replace defective units? Tesco does not care even though paper from them says 7 days.

[SailingHome]

Cool. So, obviously hers is defective. Went to repair center at MBK. They want to charge B200 to take out the sims, will not give a new phine, will not repair the phone. I find it hard to believe I-Mobile won't replace or fix a defect on a spanking-new phone... anyone know the actual waranntee center location where they replace defective units? Tesco does not care even though paper from them says 7 days.

[SailingHome]

Well, for 96.5 Baht they replaced the whole sim-holder unit inside. Funny though, they put in the wrong sim and we asked them to swap it so we could not be blamed if something wrong again. She presses down on the sim and....

....nope, did not pop up. Had to go in back to tech guy to get it out. Needless to say, any time we want to change the sim, we are having THEM do it.

[casualbiker]

Cool. So, obviously hers is defective. Went to repair center at MBK. They want to charge B200 to take out the sims, will not give a new phine, will not repair the phone. I find it hard to believe I-Mobile won't replace or fix a defect on a spanking-new phone... anyone know the actual waranntee center location where they replace defective units? Tesco does not care even though paper from them says 7 days.

Doesn't sound defective it sounds like you buggered it up by not reading the instructions properly and paying due diligence to what you were doing!

[AnotherOneAmerican]

Cool. So, obviously hers is defective. Went to repair center at MBK. They want to charge B200 to take out the sims, will not give a new phine, will not repair the phone. I find it hard to believe I-Mobile won't replace or fix a defect on a spanking-new phone... anyone know the actual waranntee center location where they replace defective units? Tesco does not care even though paper from them says 7 days.

Doesn't sound defective it sounds like you buggered it up by not reading the instructions properly and paying due diligence to what you were doing!

There's a little picture of the way the SIMs should be inserted on the back of the phone, right next to the SIM slot.

I've put two in mine now, one big, one small. Put the big one in reversed, and after the click, it stuck out a bit.

(4 insertions now)

Fairly idiot proof, IMHO, unless idiot has strenght of gorilla.

Only negative thing about the phone, limited 16GB memory, no memory slot.

Edited November 7, 2014 by AnotherOneAmerican

[casualbiker]

Looks like this picture below. Taken from a review here : http://www.thaimobilecenter.com/review/i-mobile-iq-x3-review.asp

[casualbiker]

Picture of back of phone

[SailingHome]

Cool. So, obviously hers is defective. Went to repair center at MBK. They want to charge B200 to take out the sims, will not give a new phine, will not repair the phone. I find it hard to believe I-Mobile won't replace or fix a defect on a spanking-new phone... anyone know the actual waranntee center location where they replace defective units? Tesco does not care even though paper from them says 7 days.

Doesn't sound defective it sounds like you buggered it up by not reading the instructions properly and paying due diligence to what you were doing!

There's a little picture of the way the SIMs should be inserted on the back of the phone, right next to the SIM slot.

I've put two in mine now, one big, one small. Put the big one in reversed, and after the click, it stuck out a bit.

(4 insertions now)

Fairly idiot proof, IMHO, unless idiot has strenght of gorilla.

Only negative thing about the phone, limited 16GB memory, no memory slot.

[casualbiker]

Cool. So, obviously hers is defective. Went to repair center at MBK. They want to charge B200 to take out the sims, will not give a new phine, will not repair the phone. I find it hard to believe I-Mobile won't replace or fix a defect on a spanking-new phone... anyone know the actual waranntee center location where they replace defective units? Tesco does not care even though paper from them says 7 days.

Doesn't sound defective it sounds like you buggered it up by not reading the instructions properly and paying due diligence to what you were doing!

There's a little picture of the way the SIMs should be inserted on the back of the phone, right next to the SIM slot.

I've put two in mine now, one big, one small. Put the big one in reversed, and after the click, it stuck out a bit.

(4 insertions now)

Fairly idiot proof, IMHO, unless idiot has strenght of gorilla.

Only negative thing about the phone, limited 16GB memory, no memory slot.

Also have to ensure you buy the correct model for your 3g network.

IQ X3a is Ais. 900/2100.

IQ X3 is Dtac. True. 850/2100