How to get a reply from lazada?

[Ks45672]

It's there any way to return an electronic item that has a 1 year warranty but was delivered not working?

After a couple of calls to the automated line and several emails it seems like they are not going to respond at all.....

I am fairly sure the warranty would be honoured by the manufacturer but if it was delivered already defective I think they should exchange or refund immediately instead of making a claim on the warranty.... But I realise this is Thailand and they already got their money....

[casualbiker]

Call the help line. Speak to someone.

[Langsuan Man]

Go here, where they give very specific information on how to obtain an exchange or refund (graphic is for returns, refunds are also covered on the same page)

http://www.lazada.co.th/helpcenter/returns-refunds/#answer-faq-return-ans

I have had 100% success rate from Lazada so I have never had to use it but doesn't seem all that difficult to me

[gerry123]

my experience is they will wing it as long as possible

as suggested contact the help line

[elgordo38]

my experience is they will wing it as long as possible

as suggested contact the help line

For some reason they hate to answer emails. I have had 3 outstanding for a week now one to a hospital, another a newspaper and another one. They are as slow as molasses in January here and in most cases their answers are evasive at best.

[Langsuan Man]

my experience is they will wing it as long as possible

as suggested contact the help line

For some reason they hate to answer emails. I have had 3 outstanding for a week now one to a hospital, another a newspaper and another one. They are as slow as molasses in January here and in most cases their answers are evasive at best.

Pretty obvious to me, lack of English speakers

[Gary A]

I bought an expensive Dell computer through Lazada. It came with a keyboard and mouse. Everything was fine except the mouse didn't work. I contacted Lazada and they immediately sent me contact information for Dell Thailand. An email to Dell resulted in a phone call from them apologizing and sending me a new mouse via Fed Ex. No questions asked. Great service.

[steven100]

my experience is they will wing it as long as possible

as suggested contact the help line

For some reason they hate to answer emails. I have had 3 outstanding for a week now one to a hospital, another a newspaper and another one. They are as slow as molasses in January here and in most cases their answers are evasive at best.

guess they've cottoned on to farangs whining .........

[dddave]

Go here, where they give very specific information on how to obtain an exchange or refund (graphic is for returns, refunds are also covered on the same page)

http://www.lazada.co.th/helpcenter/returns-refunds/#answer-faq-return-ans

lazada.png

I have had 100% success rate from Lazada so I have never had to use it but doesn't seem all that difficult to me

This has worked for me in the past as well.

I have said a lot of nice things about Lazada on this forum over the last few years...but now; not so much. Like so many other businesses (airlines, banks, Insurance Co's.) they have put a nearly impenetrable firewall between themselves and their customers, relying instead on computer generated voices with non-answers to menu driven questions.

For the businesses it must seem "win-win"; reduced CS payroll and the majority of complainants will probably give up in frustration.

[CharlieH]

Post removed.

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[bangmai]

It took me two hours to get a full refund from Lazada...I just notified my credit card company on its website. I had a refund in two hours. It was fairly easy to get a return slip from the Lazada. but still; 60 days? I sent it in, and did get a refund, in about three weeks, then I got another credit on my card...that is a sleeping dog I let lay. So, apparently their billing department isn't real efficient. It seems like these "affiliates" are the source of a lot of problems....same with Amazon. I did well with Bangood.

Edited December 10, 2015 by bangmai