Bangkok Bank server down Sat. AM. ATM's off-line

[orang37]

Just had a fun time in Big C Extra here after a major shopping run when they couldn't accept my Be1st. card.

Turns out all their ATM's are down, and other banks ATM's cannot access the bank, either.

Before posting this, I searched and found another thread (oddly titled "Bangkok Bank joke") here on the Jobs/Economy forum where folks in Samui were commenting on BB being down there, also.

http://www.thaivisa.com/forum/topic/924151-bangkok-bank-joke/

People were queuing up in the branch downstairs in Big C; the guard told me you could make withdrawals with a passbook, but, I had already returned enough items to cover my purchases, and didn't want to keep my tuk-tuk pilot waiting another half-hour. So I just went home broke, and loaded with staples.

This has got to be a major computer system failure for the bank; and it would be interesting to know the details (calamity ? fire ? hacking ?).

Of course, as you may expect, BB's on-line web-site shows no information about this.

cheers, ~o:37;

[cmsally]

Ah what a joy the "cashless society" should be, that they are promoting.

[Frank James]

This morning at 11:00 I discovered that 2 Bkk Bank ATMs were offline on Santhitam Rd. Now it seems this is a nationwide event. What happened?

[cmsally]

I made an online payment last week that should have gone from my acct the day after and the money is still sitting in my acct.

Luckily I did a screenshot of the confirmation so I sent this to the receiver (who never received) and said I am not repeating the payment because if it goes through twice it will be a bigger mess. I emailed the bank with evidence etc and so far nothing back.

Yes this was Bangkok Bank !

[true blue]

its down to all them expat club members trying to open accounts,With there members card.(bank joke)??

[Sparkles]

I got caught out at the Mae Hia branch this morning,when the teller told me their line was down I thought only that branch,so went to Big C Mae Hia,same deal.

I guess in due course we will find out why.Hopefully not a hacking issue.Shame they couldn't at least issue a statement to the media

[JohnDodd]

You can expect this to occur more frequently and further afield.......worldwide in the near future.

[NancyL]

Interesting -- I just used Bangkok Bank. internet banking to pay a bill without problem.

[true blue]

Interesting -- I just used Bangkok Bank. internet banking to pay a bill without problem.

propaly a dd auto set up.

[silverhawk_usa]

First I couldn't pay my phone bill online w/BBK. No explanation except it failed. Went to Makro to go shopping planning to get cash at the ATM. An out of order sign or some such thing was attached. No problem, I have used my ATM in other bank's machine before. Would not accept the BKK card. I had to use my U.S. ATM card in Kasikorn ATM. 200 baht fee charged.

When I returned home after shopping the phone bill payment had been processed, and BKK computers apparently now working. Of course besides the aggravation it cost me an extra 200 baht.

As someone else mentioned, no warning about it on the BKK website or a 'Sorry for the inconvenience message".

Edited June 13, 2016 by silverhawk_usa

[Gonzo the Face]

Anybody got an update on this? Just tried to pay a bill to the US on the internet and the card was knocked back. Be 1st Visa. 2nd time, happened a week ago....went to the bank branch,,,,they phone connected me with someone then said it was all ok now.....then guess what ???

[silverhawk_usa]

Anybody got an update on this? Just tried to pay a bill to the US on the internet and the card was knocked back. Be 1st Visa. 2nd time, happened a week ago....went to the bank branch,,,,they phone connected me with someone then said it was all ok now.....then guess what ???

All was good for me later that same day. Not using card to pay bills, but ATM withdrawal and online payments fine as of a few minutes ago.

[brommers]

It may be an internet connectivity issue. I get that from time to time with my overseas banks, and oddly Friday seems to be the worst day for problems including the WiFi at the house. Usually the issue has cleared if I go back to the ATM the next day.

[Gonzo the Face]

No problem with ATM usage , did so yesterday. No problem with internet banking today paying TOT bills. Problem seems to be using card for internet payment to US. Will have to give another check with the bank tomorrow.