Consumer protection

[Berty100]

On June 2 a claim, regarding the lightning strike damage caused by wrong installation of my internet service, was made an accepted by Consumer protection Pattaya.

I followed up by going to their office twice already, of which yesterday was the last time.

Now 5 weeks after accepting my claim they haven't yet managed to write or phone the other party for their version of the facts.

So it looks as if I will die from old age before this claim has proceeded.

It isn't that they are too busy, unless one counts picking nose as an activity, because each time I go there they are busy with doing nothing at all.

What are my options as I want to take this further?

[CharlieH]

As per the pinned information at the top of the forum.

http://www.thaivisa.com/forum/topic/109057-thai-government-web-sites/

NCPO Thai government. 24 hour Call Center 1111 http://www.1111.go.th/

They deal with any and all complaints related to anything and everything.

Noise, schools, retailers, builders, police or anything else.

Consumer Protection Board. http://www.ocpb.go.t...?filename=index

This agency deals with all retails, real estate and alike problems, including faulty products, incomplete jobs, warranty's etc.

It also deals with unlicensed restaurants of food sellers.

[Berty100]

As per the pinned information at the top of the forum.

http://www.thaivisa.com/forum/topic/109057-thai-government-web-sites/

NCPO Thai government. 24 hour Call Center 1111 http://www.1111.go.th/

They deal with any and all complaints related to anything and everything.

Noise, schools, retailers, builders, police or anything else.

Consumer Protection Board. http://www.ocpb.go.t...?filename=index

This agency deals with all retails, real estate and alike problems, including faulty products, incomplete jobs, warranty's etc.

It also deals with unlicensed restaurants of food sellers.

The thing is that the claim is with OCPB Pattaya, but it's obvious that nothing will happen for some reason, since they couldn't bother to contact the other party yet after 5 weeks.

Would it be possible to involve NCPO for the lack of progress at OCPB?

In other words, would NCPO handle a complaint against OCPB?

Edited July 5, 2016 by Berty100

[CharlieH]

Make a phone-call and you'll have your answer. Got nothing to lose by trying.