Citibank in voice technology first

SUCHEERA PINIJPARAKARN
THE NATION 

 

BANGKOK: -- CITIBANK THAILAND is the first financial institution in the country to use voice biometrics, also known as vocal-recognition technology, to verify the identity of customers who speak to its officers by phone.

 

The bank will not officially introduce the technology until next month, but it has tested it with its employees to ensure its accuracy, said Vira-anong Chiranakhorn Phutrakul, consumer business manager at Citibank Thailand.

 

Full story: http://www.nationmultimedia.com/business/Citibank-in-voice-technology-first-30297789.html

 

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Citibank: Say something.

Customer: Hello.

Citibank: You are Somchai.

Customer: No, I am Wiwat!

Citibank: You sound like Somchai, you are Somchai.

Customer: How much money in my account?

PM Prayut has been advocating technology innovation for some time now. This door that Citibank has opened should stimulate unimagined innovative creativity from the "easy baht" elements of the community.

My bank abroad has been using voice recognition as part of their security processes for at least 5 to 6 years.

 

The bank concerned is highly professional both as dictated by their own policies and values, and by the laws of my country through the regulations issued very promptly and always up to date in regard to any forms of new or current technology.  I'm very sure the voice recognition technology was programmed to gain excellent security and well tested before implementation.