I've used third parties all along. Justfly or Cheapoair. I've never really had any trouble besides once , with Justfly, where I had to cancel a flight for my daughter because she got sick just before the flight and I brought her back home here to stay with her mom until I returned from Texas. I was allowed to board a flight a couple of days later with my ticket. It wasn't easy to change the schedule but I kept on them and they let me.They didn't give me a refund for her ticket as I didn't have time to cancel beforehand, so I just ate the ticket. I understood that. I did try to talk with the airlines but it's like you said, they told me to talk to Justfly, as it was in their hands totally.
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