JaiMaai Posted March 5, 2017 Share Posted March 5, 2017 My AIS Fibre is down.Called 1185 and got a recorded message that playbox was down but my Internet is completely down.Couldn't get through to actually speak to anyone.Anyone else got an issue just now? Link to comment Share on other sites More sharing options...
Pib Posted March 5, 2017 Share Posted March 5, 2017 My AIS Fibre 100/10 is working fine and fast...Playbox also working...I'm in western Bangkok. Link to comment Share on other sites More sharing options...
The Fat Controller Posted March 5, 2017 Share Posted March 5, 2017 All OK in Ubon all of today. Link to comment Share on other sites More sharing options...
brewsterbudgen Posted March 5, 2017 Share Posted March 5, 2017 Working fine in Bangkok, Suk 48. Link to comment Share on other sites More sharing options...
JaiMaai Posted March 5, 2017 Author Share Posted March 5, 2017 Finally managed to speak to someone at the call centre to report the fault. Now waiting for them to get back to me. (within 3 hours, they said) This is the first real test for AIS for me. Been working great,. now it's time to see how good they are when things go wrong. Link to comment Share on other sites More sharing options...
Pib Posted March 5, 2017 Share Posted March 5, 2017 Just a problem local to your area I expect. It's happened just a few times to me over the 8 months now I've been on AIS....but all outages were brief...maybe around 10 minutes....my longest one was around 2 hours in the 8pm to 10pm timeframe while a thunderstorm from hell was underway....that was a wide area outage. All my outages have been wide area to the best of my knowledge...I've never had to have a technician come look at my line. Fiber networks are just a lot simpler and have a lot less active electronics on lines to get zapped than xDSL and DOCSIS/cable copper lines. And I've had really good luck in AIS always returning promised calls within their time estimate. Your results may vary. Link to comment Share on other sites More sharing options...
JaiMaai Posted March 5, 2017 Author Share Posted March 5, 2017 Hope its quick. Football's on soon and I want to see the build up. Link to comment Share on other sites More sharing options...
Pib Posted March 5, 2017 Share Posted March 5, 2017 Does your internet still work on a computer? Or is it just your Playbox not making a connection? If it's just the Playbox is not making a connection, then unplug its power plug for around 10 seconds or just unplug the power adapter lead going into the Playbox for about 10 seconds. Power it back up. I need to do that every once in a while to get a connection....I have the Playbox connected via hard wire/ethernet to the router vs a Wifi connection as Wifi can be figgle sometimes. Link to comment Share on other sites More sharing options...
JaiMaai Posted March 5, 2017 Author Share Posted March 5, 2017 Internet is totally down. No connection at all from any device; wired or wireless. I don't even use the playbox. It was packed away in its box. If the new HBO services from AIS are too expensive then it will be going back in the box....Sent from my SM-J200GU using Tapatalk Link to comment Share on other sites More sharing options...
JaiMaai Posted March 6, 2017 Author Share Posted March 6, 2017 Back up now.Technician had to replace a section of the cable outside. Link to comment Share on other sites More sharing options...
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