CAT Fibre problems?

[carlyai]

I used to have great streaming while watching ILIKEHDTV.

The down speed was greater than 5 M and up speed greater than 2 M.

I now have an down speed of greater than 10 M, but an up speed of less than 1M.

Now I experience lots of buffering. Unwatchable.

This doesn't happen all the time, and it's usually watchable in the morning, but for weekend football or nights, when the up speed drops below 1 M, I've buffering problems.

Questions: Is the drop off in up speed probably my problem?

Why would CAT deliver a very high down speed, and a chappy up speed?

Surely they must know about this?

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[RichCor]

Are these speed tests done while directly connected to your CAT router via wired Ethernet?

 

Usually I ask people to test their connection speed at three different points --

 

- Your in-network speed as reported by your ISP dedicated speed test to the ISP's Network Operation Center

CAT Speed Test     (use your local ISP in-network test to check your physical connection's speed)

 

- Your Internet-facing speed test as reported by a local 'Peer' ISP

TOT    3BB   True Speed Test   (use a local 'peer' ISP to check your ISP's ability to connect locally) 

 

- Another Internet-facing speed test, in-country, neighboring country (Singapore), and International points of interest

SpeedTest.net     DSLReports.com     TestMy.Net     (use one of these speed tests to check for local and international connections)

 

Your in-network speed should, generally, always match the speed described in your contract.

Internet-facing local 'peer' ISPs should be a close match to your contract speed.

Sites hosted in other countries are always going to be a wildcard, with speed subject to time of day (shared infrastructurer congestion) and routing issues.

 

Most ISP's monitor their overall network throughput, but it's not really feasible to monitor each customer circuit.  IF your in-network speeds drop below what your contract calls for then contact your ISP and tell them. Before calling them you can always try rebooting (or power cycling) your Modem to see if the in-network contractual speed goes back up where it belongs.

 

The ISP can't really be held responsible for what happens off their network, but you can always ask. One of their gateways could be misbehaving, or network routing preferences could have been borked requiring their attention. Just don't expect them to do anything about off-network issues. 

[carlyai]

Thanks RichCor.

I did a CAT speed test and had someone else in the village, connected by cable straight to their modem, do the same test, and our results were about the same....low upload speed.

I will do tests as you suggest, thanks.

Some more questions. The Zhone router CAT supplied gets very hot. The CAT technicians have replaced one here already, and they said to turn it off when not in use as it overheats. Great suggestion. ?

Can I buy another router myself (one with better specs, and not so heat sensitive), set it up as per the Zhone router, and use that?

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[carlyai]

Are these speed tests done while directly connected to your CAT router via wired Ethernet?
 
Usually I ask people to test their connection speed at three different points --
 

- Your in-network speed as reported by your ISP dedicated speed test to the ISP's Network Operation Center

CAT Speed Test     (use your local ISP in-network test to check your physical connection's speed)

 

- Your Internet-facing speed test as reported by a local 'Peer' ISP

TOT    3BB   True Speed Test   (use a local 'peer' ISP to check your ISP's ability to connect locally) 

 

- Another Internet-facing speed test, in-country, neighboring country (Singapore), and International points of interest

SpeedTest.net     DSLReports.com     TestMy.Net     (use one of these speed tests to check for local and international connections)

 
Your in-network speed should, generally, always match the speed described in your contract.
Internet-facing local 'peer' ISPs should be a close match to your contract speed.
Sites hosted in other countries are always going to be a wildcard, with speed subject to time of day (shared infrastructurer congestion) and routing issues.
 
Most ISP's monitor their overall network throughput, but it's not really feasible to monitor each customer circuit.  IF your in-network speeds drop below what your contract calls for then contact your ISP and tell them. Before calling them you can always try rebooting (or power cycling) your Modem to see if the in-network contractual speed goes back up where it belongs.
 
The ISP can't really be held responsible for what happens off their network, but you can always ask. One of their gateways could be misbehaving, or network routing preferences could have been borked requiring their attention. Just don't expect them to do anything about off-network issues. 

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[RichCor]

In another topic you had stated, "I have a CAT fibre installation"

 

Like Cable Broadband, Fiber Optic routers will generally share a shared common transmission line with other nearby customers, and this topology requires each device be 'registered' and 'provisioned' to work with the upstream concentrator/gateway before being allowed to send/receive data over the network.

 

So you have to go through the ISP if you ever need to replace it.  But the ISP may offer other brands of equipment. It really depends on the compatibility of the current upstream concentrator/gateway they've deployed.

 

Surprised they didn't suggest putting a dedicated fan pointed on it to keep it cool. (They have in the past)

[whiteman]

I have cat but pay 4,500 bhat per month but only share 1 to 5 others there cheaper cat price is I think 1500 to 1800 but you now share with 20  that may also be now your problem with others coming onto your line via your village when word of mouth spreads that there is a better service than TOT

[Pib]

12 hours ago, whiteman said:

I have cat but pay 4,500 bhat per month but only share 1 to 5 others there cheaper cat price is I think 1500 to 1800 but you now share with 20  that may also be now your problem with others coming onto your line via your village when word of mouth spreads that there is a better service than TOT

Where did you get your 20 to 1 and 5 to 1 contention ratio info?  

 

Now just because you might see only 5 fiber optics lines, with 1 of them being yours, running from a trunk line node to your building does not reflect contention ratio.  

[elfpattaya]

I am with AIS Fibre and have the same problems at night. I believe all the providers throttle your download speeds during peak periods.

I previously had the same problem with True.

[carlyai]

I am with AIS Fibre and have the same problems at night. I believe all the providers throttle your download speeds during peak periods.
I previously had the same problem with True.

I don't think that is the same as my case. When I start to get buffering, I do a CAT Speed Test, and it's the up speed that has dropped below 1 M. The down speed is still above 5 M.

Since I have been complaining for the last few weeks, the CAT service desk finally gave me a fault and reference number, and since then no buffering, and up speed increased.

Down speed now is above 10 M and up speed initially goes up to 10 M then dives down to just over 2 M.

I wish I could arrange some of these 'bits' and 'bytes' here to present as an explosive device at the other end, when they stuff around with it.

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[Pib]

Whey you are streaming video on Kodi that is using download bandwidth; you are not uploading anything...not using upload (or need) upload bandwidth other than maybe a click to pause a video.

 

These speedtests you are doing, what speedtester (i.e, Speedtest.net, textmy.net, etc) are you using and what location are you testing to?

 

10Mb of "steady, consistent" download speed should be more than enough to run Kodi video streaming smoothly.   Notice I said "steady, consistent" data flow....like giving you pretty close to 10Mb "all" the time while streaming a video.

 

Speedtesters use an "average" of speed samples it takes during a test to give you a result.   Say the speedtester ran a test of only two speed samples taken during the test....one sample was 1Mb and one 20Mb.....now the speedtest "average" result displayed to you would be 10.5Mb but with the speed varying from 1Mb to 20Mb that's not steady, consistent data flow.   Live stream video needs adequate speed and "steady/consistent" speed to flow smoothly...to not incur pausing & disconnects...more is needed than just raw speed.  

 

If you had a car with a 500 horsepower engine that spit-and-sputtered/almost dies for a few seconds and then runs as fast and smooth as a cheetah for a few seconds you wouldn't win any races...but you would probably get whiplash.  

 

If not already tried, you might want to give the testmy.net speedtester a try since its a tough test that OOKLA based testers like Speedtest.net.   Plus testmy.net gives TiP (Test in Process) visual display at the end of the test showing how smooth you data flow was during the test....during all the different speed samples taken.   Speedtest.net also displays a chart of your data flow during the test...showing how smooth data flow is moving along, but I think the testmy.net tester is better.

 

I'm on AIS Fibre 100Mb plan...just ran a test to Singapore at approx 10:15am...got a result of 93.6M.   But notice below how smooth, consistent the data flow is throughout the test....for the first half second or so during the initial samples the speed was 76.5Mb...and probably after 1 second into the test it was providing a steady, consistent data flow of around 96Mb....look how flat the data flow/speed is in below test results.

 

 

[carlyai]

Thank you Pib. Makes sense. I was thinking the upload would be used for 'handshaking', like I've got all the data in that stream or package, now send me more.

Obviously wrong thinking.

I was using the CAT speed test, as I have CAT Fibre.

Lately at about 6 to 7 pm, the feeds are unwatchable, 30 sec video stream, then 15 secs buffering.

I'll use your test media, and will probably find the problem.

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[Pib]

Well, the upload is used for handshaking and for during things like clicking pause which is a type of handshake saying stop for a while.  But handshaking requires little speed and few bytes just to say "send me more, OK I got that data pack, I'm ready, spend me more, I'm waiting, please send me more, etc."    But it's the download side which needs to provide all the fast, steady data to get all of that video/audio data onto your screen.

[carlyai]

Hi Pib. I did your recommended tests, with your recommended sites and the downloading results were completely different than the CAT speed test results. The data stream was not steady as well.
So I am convinced (and thanks for that ) that my problem is downloading as you suggest.
I went and looked up my CAT Wi-Fi fibre plan and it stated 10/1 m.

Today the problem disappeared, I mean no more buffering.

I have complained to CAT for weeks, and have several fault docket numbers, so maybe they've fixed the problem.


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[spenrock]

I have just upgraded to TRUE fiber optic service (15/5 speed).  The speed works as advertised. However, when I turn on a vpn service (tried three different ones), the speed drops such that video is no longer watchable. This was not an issue before the new service; the old service and modem/router worked fine.  Unfortunately, I need the vpn to fool my cable and streaming services geolocation.

 

Does anyone know if there are changes I can make to the modem/router settings to resolve this?  The modem/router is a ZTE ZXHN F668.  Or if not, can I replace the modem/router with another unit and connect to TRUE without the throttling?  Or, is TRUE somehow throttling all service if they can detect a vpn use?

 

Thanks for any help you can provide.

[whiteman]

Where did you get your 20 to 1 and 5 to 1 contention ratio info?  

 

Now just because you might see only 5 fiber optics lines, with 1 of them being yours, running from a trunk line node to your building does not reflect contention ratio.  

 

 

It is in my contract and I use Pulse tv  for for my free movies and English tv  soccer nrl you name it and I hardly ever  have any buffing problems I just reboot my pulse box and we are good to go takes 10 secs to fix it