Waste of time. They just give the phone contact numbers or the email of Complaints dept. Don't want to actually try and fix a problem, just give you the brush off.
I haven't had to contact ANZ much in the 12 years I've been in Thailand because I can do it through online banking, but I'm limited to transferring A$10K at a time, but now I want to transfer a very large lump sum, and actually speaking with someone is the only way to do it.
It may be worse for International calls than local, but I will give the early morning call a try. It is really shameful that ANZ have made it so difficult to contact them. I have been a customer for over 50 years, but that counts for nothing.
So, you think if I call about 5am local time it might be easier? I'm tearing my hair out trying to actually speak to someone, it's the only way to deal with my transaction.
Do you call using their international number?
It's an absolute nightmare. You can spend literally hours and a lot of Baht trying for a connection. I have become so stressed out trying to contact them that I'm going to transfer all my funds to Thailand. That's if I can ever get through to them. All the complaints I've sent by email are just ignored. It may come to me actually flying back to Australia to get the funds transferred.
It says the phone is a S21, which is Samsung and Anroid 10 (which I doubt), but the phone is unbranded and is really just a cheap piece of sh*t. Like I said, I only use it to listen to audiobooks, so if I have to bin it no great loss.
Because a battery might be only a hundred baht or so, but the cheap phone was around 1500 baht. Besides, the battery failed on the cheap phone after a few months. Do I want to spend 1500 baht for the same thing to happen again?