That has happened to me on numerous occasions , I went to their local office and explained to the manager just what you have stated.
If they are too busy , I understand , but do not pretend you cannot get in touch with us or we weren't at home , or we rescheduled cos' that pisses me off.
I had one ring once and told the Mrs that it was raining to hard for him to deliver .
The majority of them are good but the odd one or two are to553rs.